Virtual Mason

Changed name. Small improvements.

Minor improvements. Fixed bugs in chat.

• Session controls for iPad: Similar to other Teladoc Health applications, the session controls are now at the bottom of the screen. Users can view hidden session controls by clicking on the more option. • Thumbnail layout changes for iPad: Thumbnails are re-arranged at the top of the screen instead of laying over the patient video. The user can scroll through all thumbnails. • Nudge users to native app: If the user has the appropriate iOS App installed on their device, when a user clicks on the appointment link, the iOS App will launch. • Blur Background: A user can now blur their background by enabling this new feature in a call. This will helps to have professional calls between patient and practitioner. Note: Blurring background might not prevent sensitive information from being visible to other people in the call. Note: If you don't see this option in the video session, then the feature might not be available on your iOS device. • Support International language on iOS Apps: The user can now see the text in the language set as the default language on their iOS device. The following languages are supported as part of this release: Spanish (Spain), Chinese (Hong Kong), English (Canada), English (United Kingdom), German (Germany), Greek (Greece), Portuguese (Brazil), Portuguese (Portugal), French (France), Italian (Italy). Improved User Experience: • User will no longer see the black placeholder thumbnail for the user in the main view. The practitioner will be able to view the user name in the top left corner of the main view and the context menu in the top right corner next to the name. Chat icon update: • Practitioners and Patients will see a new chat icon for a new unread message. New update notification: • User will be presented with a message to update their iOS App when a new release is available in the App Store. App and SDK Version: • The version number and SDK can now be seen under iOS settings. • Interpretive services: A practitioner or other medical professional now have the ability to request interpretive services for a patient session. Users in the video call will see interpreter service-specific notifications when an interpreter is requested in the call. Kindly contact our team to enable this service for your organization. • Feature enhancements: Putting a patient on hold within the virtual encounter: Practitioners can now put individual patients On Hold within a virtual encounter so they can have a private conversation with other users. Practitioners can resume the ongoing call with their patient by clicking on the Resume button. • Improved user experience: Speaking icon: User will see a green circle with a microphone icon next to the participants who are speaking in the call. The new icon will be under the participant name in the main screen or at the bottom right corner for the thumbnails. Microphone mute indicator: The ability for users to know who has muted their microphone has been enhanced by the display of a muted microphone icon next to the participant's name. • Bug Fixes

• Improved session monitoring: Actively checking if the patient has gone away from the app during the intake process or during the video call and if so, to properly update their status and disconnect the patient from the session • Improved user experience: User will be presented with a gender-neutral silhouette (instead of the black screen) when someone mutes their video • Support lockdown network: All traffic (media and signalling) for iOS Apps now proxies through the Teladoc Health network