Premera

• Free

Last verified 31 Jul 2026

1.8 385 ratings · App Store

1. 2/5Submit Medical Claim

   Why is it that I can submit a medical, dental or vision claim on the Premera web site, but only submit a vision claim through the app? I installed this app thinking it would help me stay organized and submit claims as soon as they arrive. Imagine: snap a photo from phone camera at the clinic or as soon as a claim arrives in the mail, submit, done! Secondly why can’t I add my insurance card to Apple Wallet? That seems like a 1 day programming task. Please add these features. Otherwise this app is kinda useless.

   Sad Snorlax · 31 Jul 2026

2. 1/5Can't make appointments

   This app doesn't have a way to create appointments. Instead it gives you a number to call the doctor. This is the worst way to make an appointment. Not only do I have to wait to call when the doctors office is open, once I do call I have to verbally go through my schedule and their openings to find something that works. I'm coming from a different healthcare plan where I can see the open time slots on a calendar and choose which one I want myself whenever I wanted. Now, I'm regretting switching.

   Neno Videnovic 12112122 · 31 Jul 2026

3. 1/5IF I COULD GIVE 0 STARS I WOULD!

   This app is a complete nightmare to sign into. The login process is unnecessarily complicated, and if you forget your password, be prepared to jump through endless hoops just to reset it. The “Forgot Password” feature is more of an obstacle course than a helpful tool—it either doesn’t work, sends you in circles, or requires so many steps that it’s easier to give up entirely. Even once you’re logged in, navigating the app is a headache. Nothing is intuitive, and every simple task feels like a struggle. Save yourself the frustration and avoid this app if you can!

   Lali❤️🐱 · 31 Jul 2026

4. 1/5Update your info

   I’ve looked up different providers and have had the worst luck. We were on vacation and got sick. I looked up “in-network” walk in clinics around us. I found 2 near us and 2 further away. The first wasn’t open anymore, the second was a hospital. I drove further away to find another permanently closed and the fourth was vaccinations only. We eventually drove close to 2 hours away to a Walgreens clinic that was an absolute joke. We were the only patient and they would only see one of us. The office was the size of my closet. How difficult is it going to be to find a specialist? Customer service takes forever and send you all over the place. I thought the app would be much easier. I was clearly wrong.

   Sasha7783 · 31 Jul 2026

5. 1/5New updated policy killed the APP

   If your policy changed in the new year, your app won't work. I have been trying to update the app to show my new policy, (which frankly) should have updated on it's own behind the scenes. It all coming from Premera anyway. I still work for the same company, they just changed policies in the new year. Banks seem to do this with no problems, you can even manage multiple accounts within other banking institutions. This should be no different. When I open the Premera app it should have my current Premera policy and all that is attached to it at my fingertips based on my email, password and all other information I provided when I downloaded the app. So frustrating, just like healthcare. This is not a hard problem. Especially frustrating for someone like me who all I wanted to do was look up a doctor on the app. But since I am under a new policy, cannot access it. Oh, and I tried to set up a new account for the new poilcy number, but it wouldn't work online and since my email is already attched to the outdated poilcy. It couldn't set up another account, unless I provide a different email address. Pure genius. Quit pushing your app so hard if it is a nusiance. Oh, I tried a calling but was on hold far too long. Who has time for this?

   thofmeister · 31 Jul 2026

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