Veo

• Free to download

Last verified 30 Sep 2026

4.8 129011 ratings · App Store

1. 1/5Glitchy and will overcharge you or auto shut off scooter

   Wanted to ride a couple scooters in Santa Monica with my GF, she encountered a glitchy scooter that kept losing power or shutting off. I added $10 initially as a deposit, but we rode past that $ amount so it shut off the scooters and then Auto charged me for the remaining amount. Why even do a deposit if your going to auto charge for the balance after the ride??? Seems like a scheme to get more money from people. After it shut off we tried to activate them again on the app but it wouldn’t let me add hers since I had already added her on a previous ride. I did another $20 deposit for mine and at the end of the ride my total for everything was about $35 but they charged me $49. And there is also a $15 remaining balance on my Veo account that I will probably never use. Does this make sense to anyone else? Their payment system Seems like a scam!! Just charge me for the ride and don’t do balance, credits or money in your “Veo account”. Ruined what was supposed to be a fun experience for me

   LovemyGT · 28 Jul 2026

2. 2/5Poorly maintained vehicles.

   When VEO arrived in my area they serviced the cycles much better than they do now. The cycles were upright on the sidewalk. Now the cycles can be found laying all over the neighborhood. Are the kickstands working as the fleet gets older? From the rides that I have taken I can tell the cycles are not maintained well. Maybe it was never about maintenance and just that the fleet was new arrival. We have never had more than one or two scooters appear in this area. If you want a scooter you have to ride Lime or Bird. Both of which made a fly-by-night appearance. It was nice to have an option to VEO that routinely charges you for vehicles that do not travel anywhere. Then you have to ask for your money back. Can’t tell you the number of times the throttle was broken and I got charged when gos cannot show a vehicle moving anywhere. VEO declined quickly. It shows no improvement. If they have not added the dark mode to the app that it had before I doubt their small Ui improvements are going to be large enough to make a positive difference. I am still waiting to get my credits when parking in a “lucky” zone. That does not seem to happen unless you mention it. In the spirit of ending on a good note,I have gotten my money back for unjust charges.

   QuestionKid · 30 Sep 2026

3. 1/5Bike percentage/mileage is WAY OFF, customer service is terrible! Bronx, NYC

   I’ve had multiple experiences where the bike says 100% or above 60% and it turns on, great! And then, 2 or 3 blocks later it will completely shut off or the throttle will stop working. And does Veo give me another ride or credits to replace that? Nope… because I should’ve checked that the bike was working??? It was working and then it randomly stops, lights shut off or the lights are on and the throttle is completely useless. This is their dumb reply when you try to get credit back. Oh, and a few times too I will check on the app and it will say the bike has 0%. Zero percent! And after showing that to customer service I always get this dumb reply. “Thank you for reaching out. Unfortunately, this ride is not eligible for a refund or adjustment, as it left its starting location. Only rides that do not leave their starting location are eligible for a refund or adjustment.” Veo, you are terrible. I’m going to use the rest of my ride credits, about $15 and leave your unreliable bikes and terrible customer service. TLDR: Veo bikes are unreliable if you need a reliable service I honestly recommend Lime. I have never had a single issue with Lime. This is a review for Bronx, NYC

   BrooklynG88 · 30 Sep 2026

4. 5/5Excellent service

   We used veo on a recent vacation to DC. Very easy to use, convenient, economical. Highly recommend buying one of the packages or whatever they call them where you prepay for a certain number of minutes and it covers all the locking and unlocking. We used the bikes all day for $30 for 2 bikes. Just grab one wherever you see it, then leave it when you get to your next destination. I had one die on me mid ride, I stopped the ride and sent a quick message to veo just to make sure they knew it was dead, and they credited me back the full value of the ride up until it died, which I though was excellent service. Then it was only a 5 minute walk to pick up another. We saw their van multiple times throughout the day swapping bikes and batteries so it wasn’t just a mess of discarded useless bikes everywhere - if you see one it’s ready to go. Again, highly recommend this app/service for tourists.

   Ryne C. · 30 Sep 2026

5. 1/5Unhelpful Management

   I have used Veo for the past 4 years. It was super helpful getting to class and around campus when needed. But something changed, maybe in management or how they handle problems, and now Veo has created such difficulty in my life. I had 4 years of parking in designated parking zones where it allowed me to end my ride. Out of nowhere last month, I received a message that I violated a parking rule. I was charged $15. This is the first violation I’ve ever received and had changed nothing about how I operate when parking. THEN, immediately after receiving my first ever violation (no warning either), I got a second for $35 for being in a parking garage (the picture provided by the geo employee who reported it very clearly shows the Veo being parked OUTSIDE by the Center for Young Children, about 0.2 miles away from the nearest parking garage. I escalated this with the company to be refunded since I literally was not in a parking garage. And I have gotten absolutely zero help and they are insisting the violation is upheld despite there being VEO-provided PHOTO EVIDENCE that it was incorrect and I physically was not inside or near a parking garage. There is no accountability for this error in the customer service department. Please, do yourself a favor and delete the app.

   Beth Haymark · 30 Sep 2026

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