UPMC Health Plan

• Free

Last verified 6 Aug 2026

4.6 6951 ratings · App Store

1. 5/5Amazing Customer Service Line!

   I’ve recently had a phone call with an individual on the line (I didn’t catch her name) and she was extremely helpful and patient with me the entire 30 minutes I was on hold with her. I was anxious in the beginning due to certain deadlines I needed to get done for college clearances but every question I asked was met with compassion and understanding for my situation. By the end of the call, all my worries went away. Whoever she is, thank you so much for helping me. I normally don’t leave reviews and i hope there’s a more direct way to 5-star her service directly but this is the only option I see. I encourage anyone to use it when you need questions and I hope she becomes rich and famous.

   ThanhThu0ng · 6 Aug 2026

2. 5/5Please fix…. App has been fixed.

   Thank you for fixing this. Ordering prescription refills is a breeze now. :) The app seemed to work well for me until recently. I used to be able to refill my prescriptions with Express-scripts though the app. Now when you click on the “Search the Formulary” or the purple box “Refill a Prescription “, it just reloads the page. I’ve had to call Express-scripts to order refills which is an added annoyance. Please fix.

   cjk292 · 6 Aug 2026

3. 3/5What’s the Function of an App if it’s Unusable?

   EDIT: the error has been fixed! The app still is hard to navigate, and I still argue that it should be possible for UPMC to put all of their information in a single app instead of spreading it between four. But, I’m glad I can finally use it again. I’m happy to edit this review when it’s working again, but for now, the app is a waste of space on my phone. Any time I log in, it has a “loading” screen then brings me back to the login page. I have deleted the app, restarted my phone, reset my password… no luck. All I want to do is check my deductible, but the app won’t even let me get in. The UPMC app system being so disjointed is a shame. I shouldn’t need four separate apps for a single insurance company. It’s not this hard.

   Dotti-Ozo · 6 Aug 2026

4. 2/5Persistent Issues Logging In

   Every time I log into my account through the app and mobile browser and finish 2 factor authentication, it brings me to a page to reset my password. I have not selected that I want to reset my password, and my password clearly works for me to log into the app and get to the 2-FA login. It does not let me close out the screen telling me to create a new password and I do not want to keep updating a new password every time I log into the app. Every time I click “log in” and not “reset password”. I just updated the app to the latest version and deleted and reinstalled the app and am having the same issue. How can I please get this fixed?

   Emily💕😋🎀 · 6 Aug 2026

5. 3/5Often frustrating

   This is useful as a bare bones option but is often frustrating to use. Most recently the “back” button has completely disappeared in my app, meaning if I click on a claim to check the details I then have to fully log out and log back in to get anything done. There is also no option to select the plan that shows by default when you login in and the “request a prior authorization” option appears to send your information into the ether never to be seen again.

   AGN82 · 6 Aug 2026

Privacy

• Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
• Data Linked to You — App Functionality — Contact Info — Phone Number Developer declared
• Data Linked to You — App Functionality — Health & Fitness — Fitness Developer declared
• Data Linked to You — Contact Info Developer declared
• Data Linked to You — Health & Fitness Developer declared
• Data Not Linked to You — App Functionality — Usage Data — Product Interaction Developer declared
• Data Not Linked to You — Usage Data Developer declared

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