Universal Studios Japan

• Free

Last verified 28 Jul 2026

• Free to download

Last verified 31 Jul 2026

4.8 7325 ratings · App Store

1. 5/5Great app!

   This app helped me through my two day stay at Universal in Japan. It was the best experience I ever had because of this app. It showed us all the rides so we didn’t have to search for them. Waiting on line was hard but I couldn’t blame the app. This made walking in the hot sun fun instead, because USJ made it possible for us to have extremely lots of fun. It really came up to my expectations.

   cczha · 28 Jul 2026

2. 1/5Insanely convoluted and confusing

   Regular tickets, express passes, timed entry, “standby” situations, in-app physical ticket registration, physical entrance lottery registration booths in the park, etc. Terrible experience. You go to Osaka only to find a multi-tier, multi-step purchase process for entering the park and your area of interest. You may not be able to enter your area in the end because those tickets are “sold out”, meaning you’ll find yourself walking around unable to do much in the park after you’ve paid for entry. Looking to buy tickets in the app on the fly? Sorry, the app loads a heavy, extremely slow ticketing web site instead of giving you lightweight, low-bandwidth purchase options—thus defeating the purpose of having an app at all. In addition, the functionality in English is different from Japanese. For example you can buy an express pass separately in Japanese, while you can only buy them coupled with tickets in English. Makes the experience infuriating when trying to figure things out with a multilingual family. Wifi coverage in the park is spotty, not that wifi helps the ticketing site load anyway. In general the experience was terrible for my family of 7 in the summer heat.

   Dheugjejdfjriggjsbf · 28 Jul 2026

3. 1/5Worst app ever!

   I cannot finish my order. I have been trying for an hour to buy tickets and it keeps failing. It won’t accept any of my American credit cards (and this is freaking Universal Studios, an American company) nor Apple Pay. And every time I have to restart and fill up again the information all over again! It’s the most frustrating thing I have ever experienced when it comes to purchasing tickets online. It also doesn’t work on the website. Plus the express pass time slots are ridiculous! There’s barely enough time to enjoy the different areas because they schedule them so close.

   ACSingOlb · 28 Jul 2026

4. 4/5No Map?

   Just wish when you selected park map it brought up a map of the park instead of listing the attractions or shops making you select one. Then only gives you where that place is without relation to where you are. If they pulled up a full map (like when you go into Super Nintendo land) I think it would be better.

   Slamalot007 · 28 Jul 2026

5. 1/5Spooky: Guaranteed to torture you for hours!

   I made the simple mistake of wanting to to go to USJ with my spouse during their Halloween event and attempting to give them hundreds of dollars of my hard earned cash. Little did I know that this would be the scariest Halloween experience ever! Simply trying to purchase tickets was a nightmare. Originally I tried to buy on their website (Firefox) but whenever I tried to pay, the screen would refresh until it turned black. I looked online and found so many others expressing all the forms of grief over this very problem. Like a cult trying to troubleshoot a demonic summoning, these hapless ancestors managed to cobble together a winning solution: download the app, use Apple Pay with a Mastercard or Amex. Because apparently the USJ ticket demon took umbrage with foreign issued visas, the most commonly used credit card worldwide. Our foreign currency is not worthy enough to summon it, despite the currently plummeting Japanese yen exchange rate. Thankfully after a few frantic moments of searching desperately for a non-visa card in our household, I found one and loaded it up in Apple Pay, thinking my troubles over. Dear reader, my troubles had only begun. The app would now reject my attempts with a large red “FAILED” banner. The only advice given online was “keep trying.” On top everything, every attempt would deplete the inventory of the selected express pass until I would no longer be able to buy that timed entry. But all was not lost! I was able to select a worse timed entry, and then a worse one, and an even worse one! All while fiddling with my phone # entry in a vague sense of hope. Even though USJ would not give me a single a ticket, I would deplete 3 of their time slots and attempt to buy 14 times before it inexplicably confirmed my purchase. At this point, it had been nearly 3 hours and I was weary and numb. An email confirmation merely arrived 10 minutes after this, a scant 9 minutes after I started to doubt my sanity and whether I had hallucinated everything. Of course none of the tickets loaded into the app where I purchased tickets from in the first place. I still have no idea how to get them on there, but that is for future me to worry about. I am done with this demonic app for today. I ask only that you save yourself dear reader! It is too late for me, but perhaps you can save yourself from this terrifying Halloween madness! Boo!

   ACautionaryTale · 28 Jul 2026

2.7 1971 ratings · Google Play

1. 1/5

   App just crashes constantly. Unable to load when needed.

   Victoria · 31 Jul 2026

2. 1/5

   As others are saying, the storage permission is demanded to "Upload from photo library" to register the QR codes from e-tickets even though the app does not have any such permission. This is the case with our Android 13 phone. When we then installed this app to an old Android 8 phone, much to our surprise, the app was able to access the storage for photos. What it tells us is that this app is built on an obsolete Android OS version and is incompatible with updated phones. That's bad.

   Kenji Yamada · 31 Jul 2026

3. 2/5

   Only used the app for its map function, which worked fine, with it detailing the schedule of the attractions (e.g. what show the 3-D cinema was displaying). No idea if the other functions work.

   Vanessa · 31 Jul 2026

4. 1/5

   The app has a bug, unable to open. How to use QR code for entry :(

   Selina Wee · 31 Jul 2026

5. 1/5

   Absolutely useless for purchasing tickets. The button to go to your cart isn't even a button, just an unclickable icon 🥴

   Sydney Beltz · 31 Jul 2026

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• 2026.7.1 · 10 Jul 2026