Universal Orlando Resort

• Free

Last verified 28 Aug 2026

• Free to download

Last verified 31 Jul 2026

4.8 516797 ratings · App Store

1. 5/5Dissatisfied with my Islands of Adventure experience

   The Universal app for ordering food doesn’t work properly. I tried it several times and so did your staff. After 20 minutes I asked to pay cash. Most of your associates are rude and don’t pay attention when asked questions. We booked with Hilton a Universal partner hotel and were told we were entitled to EPA. After getting up extra early and finding a bus we arrived at 8:17am and were turned away from entry! We had to wait half an hour to get into the Marvel side of the park only to see select people allowed in and one person actually riding the Hulk by himself. We were first at the barricade but when it was opened the other guests pushed past us!! We finally made it to King Kong at 9 only to find it didn’t open till 9:30. We came from out of state and spent a lot of money for just one day in this park and it was not enjoyable and definitely not worth the price of the tickets to be pushed around by rude foreigners and people who constantly walked in front of us as we were trying to take pictures! The interactive wand experiences did not work either. I used to visit every year and was looking forward to the new Universal Experience, but I will have to think really hard about coming back here again. I definitely did not enjoy the aggravation and stress I was forced to endure today.

   Jess's Dad · 28 Aug 2026

2. 3/5The park is awesome, the tickets and app are not

   We loved the parks so much all the immersive experiences. We love that there’s not a long walk between rides and that Parking is very commit. It’s well staffed and easy to find food and drink. We love that so much more then Disney. But that’s where it ends. The ticketing process was horrible. I purchased one park and unlimited express pass. We followed the crowds from the parking lot into the park. We swiped in Nobody stopped us. Then once inside when we tried to go on a ride, we were told that our fast pass did not work, that was for the wrong park. we had unintentionally entered the wrong park and they would not help us with that. So there we sat with hundreds of dollars of fast pass that were completely unusable because our park ticket had been swiped for the wrong park. Now, you would think the app would be smart enough to link our ticket with our fast pass since it was all purchased for the day same day. And you would think that when we went to enter the park, somebody would’ve told us we were entering the wrong park. But apparently this is a good way for them to make extra money. Because to even be able to use our fast pass, we then had to upgrade our tickets to a two-part ticket, even though we only wanted one ticket. Also, we had to take out our phones all day long to swipe into every ride. And on most rides, you have to swipe truck twice. That’s a lot of battery power and a big hassle. I would encourage universal to use some simple technology to link tickets and fast pass, and to find a better way to allow people to access their fast pass. Everything else about the park is top-notch but this ticketing and fast pass stuff was a big mess.

   10384729103763719 · 28 Aug 2026

3. 5/5Best vacation ever

   The shuttle we took over from our hotel ran every 10 minutes and dropped us off at CityWalk. We went to the park mainly wanting to see the Harry Potter attractions. We were beyond impressed. It felt like we really went to Hogwarts. We almost walked right past diagonally not realizing you had to walk through a wall to get in! As soon as you walk in, you feel like you are in the movies and then you look up and you see the giant dragon ontop of Gringott’s Bank! The ride Escape form Gringott’s Bank was one of my absolute favorites. Hagrid’s Magical Bike ride was fun, but we waited over 90 minutes to ride. Because we went on Wednesday and Thursday the lines weren’t as bad, but that was one of the longest that we had to wait in. We checked out the rest of the alley, and then took the Hogwarts express from Kings Cross Station over into Hogsmeade. Again, I was blown away when we walked in and it just felt like we were there in the tiny town of snowcapped buildings. We went into all Enders and watched a little girl get her wand chosen for her. Then we chose our own ones and went around doing little spells around the town. We eventually left Hogsmeade and entered Jurassic Park, which blew my mind. The VeliciCoaster ride was by far my favorite roller coaster I’ve ever written. It was too cold when we were there, but I’ve heard that the Jurassic River ride is very cool! We wrote a few more things and then ended our six hour day at the park. We went back the next day. We rode some of our favorite things and finished writing. We didn’t get to do the first day. Everyone we encountered in the park was so helpful and kind the park was so clean. It was just such a really amazing experience.

   Melynda1976! · 28 Aug 2026

4. 2/5Contradicting App

   So, this app has a lot of great features - wait times, mobile ordering, ticket wallet, universal pay, and a lot of great ways that it is set up. However! Most of it on the app is completely useless. The ticket wallet, which I thought was a great feature, was supposed to hold all your tickets digitally so you wouldn’t lose them. NOPE! Turns out, even if you store them on the app, you still need to go to customer service to get the printed one, because that’s what all the restaurants, experiences, and lines will take. I had breakfast experiences and photo experiences and each time they informed me that I couldn’t use digital it had to be vouchers and they would send me go customer service. I also purchased the photo pass on the app, because there was an option to have a digital version instead. I tried to use it at the photo opt, and they informed me that I needed to go to customer service at the front entrance to exchange my digital one for a printed one. I HATED that there was an option to access and use passes digitally but really just makes you do more work to get extra printed ones. The other thing that drove me nuts about the app, was the ability for mobile ordering. Although the option is available on the app, it seems to be just for looks, because it doesn’t work for any of the restaurants within the parks. Again, not sure why there’s and option when it’s not a thing.

   gghaoldjs · 28 Aug 2026

5. 5/54 Parks, One review

   This park is probably the best and most well themed park I have ever been to. To start, Islands of adventures is such a cool place with so many rides. I’m a roller coaster person so I’d recommend going on the Hulk, Velocicoaster, and Hagrids Motorbike adventure. They are amazing!!! And PLEASE stop in Jurassic Park and get the chicken empanadas with watermelon and tajin. It’s SOO good!!! Next, Universal Studios. So this park is also very well themed with not as many rides. But, with the rides they do have, they are magnificent. So I’d go on the mummy, rip ride rocket (closes in September 2025), and escape from gringotts. Also PLEASE try the FROZEN butterbeer. And remember to make it frozen. Next, citywalk. For citywalk you don’t need a ticket to get in because it’s not actually in the theme park area. This is just a very cool place to sit around and get a drink or shop for some merchandise. A few recommendations for restaurants are, Margaritaville, Cowfish, and the chocolate tooth emporium (or something like that). You need to try the milkshakes at the Chocolate Tooth Emporium. Last, Epic Universe. Their last park. Wow, wow, wow. Probably the best out of all three of the parks at Universal Studios. Each world has such an amazing theme and they all have special characteristics to each of them. Ride all of the rides. That’s my recommendation. Do all of them. And for food, PLEASE try the Mac and cheese cone with food in it at the How To Train Your Dragon world. Anyways, all I’m saying if you are someone questioning if you want to go, or take your kids here or something, just go. It will be a lifetime of memories and such a fun experience. Thank you!!!

   BCondit · 28 Aug 2026

2.9 9065 ratings · Google Play

1. 1/5

   Bought tickets. Installed the App. Set up my account and saw the ticket QR codes. Everything looked ok until the day before going to the park and checking the App and it won't get passed the start logo! So basically can't use the App to get into the park. I'm now printing the paper tickets, which is why I installed the App in the first place, to avoid having to do that. Universal - use your millions of dollars profit to hire App developers on Fiver to fix your App!!!

   Dave McGaw · 31 Jul 2026

2. 1/5

   Unfortunately it will not let me sign into my account making the app useless please help me fix this!

   Stephanie Rinaldi · 31 Jul 2026

3. 5/5

   fun

   Zachary Denison · 31 Jul 2026

4. 2/5

   so the app just sits there when I select it and doesn't go anywhere. Just says universal studios Orlando and nothing else. whats going on?

   Demo Wolf · 31 Jul 2026

5. 3/5

   There needs to be a "lost child" alert system that alerts every guest member with a photo of child added to this app.

   Hannah Kramer · 31 Jul 2026

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• 2026.7.1 · 10 Jul 2026