Under Armour

• Free

Last verified 30 Aug 2026

4.8 77027 ratings · App Store

1. 5/5Cancelled an item on me without me knowing!

   I’m not very pleased with this service, pacifically online service. I’ve purchased two items with obvious reasons that there would be a discount and there was. I even paid $15 to get the items in two days. Well, needless to say, I received one of the items today and was wondering where the other item was. I just decided to look at my order history and it showed canceled on one of the items which I would have never known had I not checked. It was a pair of shoes and I’m not sure, but upon going on the website right now, the shoes are out of stock. The combination of shoes and sweatshirt were $80 but apparently they must’ve not had the shoe in the size I wanted last minute and canceled it without my knowledge and I ended up paying 60+ dollars for just a sweatshirt compared to $80 which would’ve been the sweatshirt and the gym shoes had they not canceled them or informed me that they did not have the size. I’m fuming right now…. I would never pay 60+ dollars for the sweatshirt but it was supposed to be discounted along with the gym shoes. I ordered so they canceled the gym shoes without my knowledge and charged me full price. No discount for the sweatshirt. I’m not happy at all.

   Lovelylibra100780 · 30 Aug 2026

2. 4/5So Far Good.

   I am new to the UA app. I have been making all of my purchases from the UA site. I finally decided to get the app after my last purchase hoping I can keep track of items I save in my shopping basket - I always take my time before making a final decision on items to buy. Moreover, I would always lose the items that I saved in my shopping cart and finally became tired of having to shop for the items again once returning to the UA site. I just made my first purchase on the app and my shopping experience was much easier just as I predicted. The one problem that I have with the UA app and my UA shopping experience in general is, Both the app and the website not making it easier to match tops with bottoms. I have been to sites where if you buy one item and if there is another items that can/should go with it, it is available and recommended at the bottom of the page. This makes it easier to add everything to your cart right away without a stressful search for matching products/items. If UA can make that happen, I am sure my experience shopping for gear will always be a “5 Star” experience.

   MrmannMr · 30 Aug 2026

3. 1/5App or company fulfillment needs serious work

   I am completely disappointed and uncomfortable ordering anything from this app or your company at this point. The app did not update with my AmourBox order. The box has not arrived as estimated. The is my second email and you didn’t respond to the first one. And I just called the rep couldn’t access the Armor Box info and transferred me to a Cisco system that didn’t have an operator nor an extension I could be transferred to. Then it disconnected the call. I will not be ordering anything else from you and I will be posting my review on your app. All of this on top of the error messages I got from the app when trying to review pictures or ArmorBox....... to the UA customer service reply. Thanks for taking out time to reply but as a rebuttal to your statement. When we go to your Armour Box subscription sit on the phone it boasts your app which leads to believe your app services the AB subscription. Also I’m the app when you go to orders it shows the AB Sub order and time you ordered and estimated time of (false) delivery. I’m just saying all of that should be taken off of your app if your app doesn’t service the AB sub so as that your do not give your customers a false expectation. Without the false expectation you and I would not be having this conversation. That’s all I am saying. I would have just patiently waited as long as I had an update or something sent every once in a while. Oh but good news is that your AB sub site did show movement and seems more on point with an actual constant persons picture. I sent a message and am waiting on a response from her. So we will see how this works out. Thanks

   JusIsaac · 30 Aug 2026

4. 1/5Zero stars isn’t an option

   I rarely send reviews. So when I do it’s a genuine concern. I purchased three Christmas presents through the Under Armour app. Long story short, the order was “never received” with no ability to track it down. Money was deducted from my account yet Under Armour wouldn’t refund since they couldn’t find the order despite proof from my bank that the money was sent to them. They stated that they won’t refund money just because I said it came out of my account. I literally felt like they thought I was trying to scam them. In order to get my money back I had to go through my bank to disputed the charges, Cancel my debit card, and spend hours on the phone re-entering debit card numbers for auto pad bills. Two days later I received an email stating that they found the money when my bank disputed the charges and they would issue a refund despite the fact that I had already gotten a refund from my bank in the dispute. Two days after that the money was removed again. I emailed Under Armour several times with several phone calls and even 3 way called with my bank on the phone. I was never even offered an apology for their mistake. Customer service reps were rude during the process. I love UA products but this experience has ruined me and I will no longer be doing business with UA in any way.

   Angelynn2006 · 30 Aug 2026

5. 1/5Terrible

   I ordered on cyber Monday and the minute I sent off order I realized it was going to be sent to an address no longer valid. At that time I called to let them know my mistake. They said no problem adjusted the address and we hung up. Moments later in my email I got a message saying they were unable to change the address. I called back. Told a new person my dilemma and they assured me that once items had been shipped we can change the address. So 5 days later I got a message that it left the warehouse. I called back so we could reroute, the shipping place said because it was free shipping they were unable to reroute. My husband emailed and told them the situation. The email back said they were refunding us and at this time we can replace the order. I called back this time a little angry. I spoke with Zac on the other end. I replaced the order, but this time I had to pay 8.00 more. Zac assured me they would match they price it would just take about 5 days. After a few more calls and hours of wasted time being lied to, they never price matched my previous order for the identical items. I will never be ordering from Under Armour again. It’s a shame to have a website that is not user friendly what so ever and people who lie. Cindy

   Qqqzzzxxx · 30 Aug 2026

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