Uber Eats: Food & Groceries

Name: Uber Eats: Food & Groceries
Rating: 4.8 (10703459 reviews)
Author: Uber Technologies, Inc.

by Uber Technologies, Inc.

iPhone · iPad

Active Last checked 2 Sep 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Food & Drink
Lifestyle

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Apple Wallet	Yes	Unknown	App Store	Store published
Free app	Yes	Free	—	Store published

Screens

App Store

21 store screenshots

Pricing & paywalls

App Store

Free

Last verified 2 Sep 2026

Ratings & reviews

App Store

4.8 10703459 ratings · App Store

5/5They changed me for a whole order for a cancellation fee
I don’t really right reviews, but Uber eats charged me a whole order for canceling my order right away, I placed the order and didn’t realize I had my Work address in there, I tried to find anything I said change address up there there was nothing, so I clicked on help and the only thing that came up was cancel, so I clicked on it, so I can put my home address in there, then I got an email saying I was charged the whole order for canceling, and the restaurant charged me for it, so I contacted the restaurant, and they said they never charged me for anything, they said they never even made the order, they said Uber charged me, Uber said once the merchant accepts the order they charge you, and you can’t get a refund, I canceled that order immediately, I’m not gonna have the food delivered to my job when I’m at home it defeats the purpose, so they stole my money, so I don’t have my money back and I don’t have the food I ordered, every time you request to speak to a manager or supervisor nobody somebody’s always gonna call you back. I’ve been waiting two hours for a manager to call me back. You charge extra for the food. More than a restaurant you’ll charge delivery fees, and tips, then you’ll charge a whole order for cancellation it’s outrageous, for that mess in trouble I might as well go and get my own food, or go through DoorDash that gives you an option to change your address Uber eats don’t have to worry about me ever again.

Dimeeyez · 2 Sep 2026
5/5Worst Customer Experience of My Life
Due to work circumstances I was at a hotel with no food options nearby. I am in a foreign country, with nothing in walking distance, no money for both food and a taxi. I dont have enough food packed in my lunchbox for the whole trip, so I have no other options but to Uber Eats. I put an order in for the cheapest food I can find (Churches). My card was not accepted. I tried several times before realizing it was my bank putting a fraud alert because they havent changed my status to always traveling. I called and got that sorted. Then tried to add my payment method back. The app not said there was an error multiple times. I reached out to customer support who told me that their policy has a daily verification limit that if reached you cannot add payment methods. My apple pay and Paypal options were not being allowed to connect to the app either… at this point I have been dealing with this for hours, painfully starving, nauseated, and it was about to affect the work trip I was on because I was getting very ill from having no food. The customer service rep proceeded to say sorry but there is nothing they can do. No exceptions. This is a big flaw in Uber Eats policy that they have no way to verify users for instances like this. I deleted the app and will never use it again because even if I am gracious about this one extreme circumstance that they failed me on, I will never forget how they didn’t help me when I needed the help most.

Irod0429 · 2 Sep 2026
5/5Tried to fixed my own problem, but instead got punished for it - thieves.
So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.

IDK Jonny · 2 Sep 2026
5/5BEWARE of the tiniest mistake!
I never leave reviews but thought it’s important to mention. The policy and system is poorly created that if you cancel within seconds to fix an address - they will always charge you and say that the restaurant started making food which isn’t true if you cancelled within seconds. In addition- when they make mistakes like the driver taking your food - they get away with it and you still get charged. Basically mistakes on their end is always permitted and it happens frequently but one small mistake and they say it’s within their policy to charge you hundreds of dollars AND charge you for a driver fee which never even picked up the order, so it’s a ridiculous company that I would stay away from. Also, I wasn’t able to escalate the issue because they wouldn’t directly answer me, ended the chat quickly by saying I haven’t responded in awhile which was literally less than 30 seconds. I can’t even speak to anyone on the phone because they say the help center allows you to which is also not true. If you try and find a customer service- the number says we have updated our app help center and this phone number isn’t available - disconnects you so it’s a company that will deliver on their end intermittently but any sort of issue on their end and they are comfortable with allowing it to occur. I don’t think this should be a well trusted company after experiencing that!

19985SharonJo.Lauren-0987 · 2 Sep 2026
5/5This app is utterly garbage.
I’m only giving this app 5 stars so people can read my review. For starters I use this app a lot while at work and it seems like there is always a problem ordering food. I ordered food at 7:45, it’s 8:57 now and i still don’t even have a driver assigned to my order. I can’t cancel because I’ll get charged $20. I wish I could post the screenshots of the chat. I stopped using door dash because every delivery driver just takes your food. For example I ordered an All-In bundle from Wingstop, it included 20 boneless wings, 6 tenders and a large fry. I didn’t get my large fry and when I tried to get a refund the “Uber Eats support team” (if that’s what you want to call them) told me I wasn’t eligible for a refund. It was $7 for the fries but the fact I can’t get a refund for something I didn’t even get is beyond ridiculous. Don’t let me get started on the actual people that you can talk to. They give you the wrap around for something, when at the start of the conversation they could solve the problem right then and there. At this point I’m going back to picking my food up. Between delivery drivers stealing my food, my food being an hour late and being cold ( you also can’t get a refund if your food is cold because they have “insulated bags”), and not getting refunds for items I never received in the first place. Don’t waste your time on an app that doesn’t even have an actual person in the United States to talk to. Something has to give with these food apps. Please don’t waste your time on this app, they are scam artists.

kehinda · 2 Sep 2026

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Accessibility

No accessibility labels collected yet.

Versions

App Store

6.310.10001
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.311.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.312.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.313.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.314.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.315.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.316.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.317.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.318.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.319.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.320.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.321.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.322.10001
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.322.10002
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.323.10001
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.324.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.325.10001
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.326.10001
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.327.10001
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.328.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.329.10001
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.330.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.331.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.332.10002
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.333.10000 · 27 Jul 2026
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.334.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.335.10000
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.336.10001
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.337.10004
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.337.10006 · 25 Aug 2026
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.
6.338.10001
We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com.

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Alternatives

Grubhub: Food Delivery — Same category + similar ratings
DoorDash: Food, Grocery, More — Same category + similar ratings
Skip - Food & Grocery Delivery — Same category + similar ratings
Gopuff - Grocery Delivery — Same category + similar ratings
DiDi Food - Food Delivery — Same category + similar ratings
Seamless: Local Food Delivery — Same category + similar ratings

Availability by market

Data quality & evidence

Page completeness: Live store listing
Last verified: 2 Sep 2026
Sources: App Store

Independent summary has not been published yet.

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Compare Uber Eats: Food & Groceries with Grubhub: Food Delivery.

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GET /api/v3/apps/1058959277

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      "observed_at": "2026-09-02",
      "reviews": [
        {
          "rating": 5,
          "title": "They changed me for a whole order for a cancellation fee",
          "body": "I don’t really right reviews, but Uber eats charged me a whole order for canceling my order right away, I placed the order and didn’t realize I had my Work address in there, I tried to find anything I said change address up there there was nothing, so I clicked on help and the only thing that came up was cancel, so I clicked on it, so I can put my home address in there, then I got an email saying I was charged the whole order for canceling, and the restaurant charged me for it, so I contacted the restaurant, and they said they never charged me for anything, they said they never even made the order, they said Uber charged me, Uber said once the merchant accepts the order they charge you, and you can’t get a refund, I canceled that order immediately, I’m not gonna have the food delivered to my job when I’m at home it defeats the purpose, so they stole my money, so I don’t have my money back and I don’t have the food I ordered, every time you request to speak to a manager or supervisor nobody somebody’s always gonna call you back. I’ve been waiting two hours for a manager to call me back. You charge extra for the food. More than a restaurant you’ll charge delivery fees, and tips, then you’ll charge a whole order for cancellation it’s outrageous, for that mess in trouble I might as well go and get my own food, or go through DoorDash that gives you an option to change your address Uber eats don’t have to worry about me ever again.",
          "author": "Dimeeyez",
          "date": "2 Sep 2026"
        },
        {
          "rating": 5,
          "title": "Worst Customer Experience of My Life",
          "body": "Due to work circumstances I was at a hotel with no food options nearby. I am in a foreign country, with nothing in walking distance, no money for both food and a taxi. I dont have enough food packed in my lunchbox for the whole trip, so I have no other options but to Uber Eats. I put an order in for the cheapest food I can find (Churches). My card was not accepted. I tried several times before realizing it was my bank putting a fraud alert because they havent changed my status to always traveling. I called and got that sorted. Then tried to add my payment method back. The app not said there was an error multiple times. I reached out to customer support who told me that their policy has a daily verification limit that if reached you cannot add payment methods. My apple pay and Paypal options were not being allowed to connect to the app either… at this point I have been dealing with this for hours, painfully starving, nauseated, and it was about to affect the work trip I was on because I was getting very ill from having no food. The customer service rep proceeded to say sorry but there is nothing they can do. No exceptions. This is a big flaw in Uber Eats policy that they have no way to verify users for instances like this. I deleted the app and will never use it again because even if I am gracious about this one extreme circumstance that they failed me on, I will never forget how they didn’t help me when I needed the help most.",
          "author": "Irod0429",
          "date": "2 Sep 2026"
        },
        {
          "rating": 5,
          "title": "Tried to fixed my own problem, but instead got punished for it - thieves.",
          "body": "So I used to use Postmates and Door Dash until I noticed how they didn’t care for customer service, and if anything happened with you’re experience with them then you’re SOL. I used UberEats and I do love how if the restaurant makes a mistake they’re willing to help you out, but I had the worst experience just because I made a mistake and tried to fix the issue myself. If I would’ve been able to cancel my order within the 5 seconds that I placed it, the the restaurant would have never made it and I could’ve re-ordered; however, I like several others have had to deal with waiting on the line just to get horrendous customer service from representatives that transfer you without consent and have to explain to the next unhelpful person. I’ve never had to deal with something like this and feel like I shouldn’t have to especially if I tried to fix my own mistake without needing my money back. If your company is going to allow this type of behavior and service over a petty few dollars, then I’m willing to scoop down to your level and actually dispute the charges and be done with your app because when someone doesn’t give you your money you cancel their accounts so I heard. And to anyone reading this don’t make the same mistake I did, make sure that you are 100% certain that’s what you want, or else you’ll go through the same ordeal as I did trying to get it resolved.",
          "author": "IDK Jonny",
          "date": "2 Sep 2026"
        },
        {
          "rating": 5,
          "title": "BEWARE of the tiniest mistake!",
          "body": "I never leave reviews but thought it’s important to mention. The policy and system is poorly created that if you cancel within seconds to fix an address - they will always charge you and say that the restaurant started making food which isn’t true if you cancelled within seconds. In addition- when they make mistakes like the driver taking your food - they get away with it and you still get charged. Basically mistakes on their end is always permitted and it happens frequently but one small mistake and they say it’s within their policy to charge you hundreds of dollars AND charge you for a driver fee which never even picked up the order, so it’s a ridiculous company that I would stay away from. Also, I wasn’t able to escalate the issue because they wouldn’t directly answer me, ended the chat quickly by saying I haven’t responded in awhile which was literally less than 30 seconds. I can’t even speak to anyone on the phone because they say the help center allows you to which is also not true. If you try and find a customer service- the number says we have updated our app help center and this phone number isn’t available - disconnects you so it’s a company that will deliver on their end intermittently but any sort of issue on their end and they are comfortable with allowing it to occur. I don’t think this should be a well trusted company after experiencing that!",
          "author": "19985SharonJo.Lauren-0987",
          "date": "2 Sep 2026"
        },
        {
          "rating": 5,
          "title": "This app is utterly garbage.",
          "body": "I’m only giving this app 5 stars so people can read my review. For starters I use this app a lot while at work and it seems like there is always a problem ordering food. I ordered food at 7:45, it’s 8:57 now and i still don’t even have a driver assigned to my order. I can’t cancel because I’ll get charged $20. I wish I could post the screenshots of the chat. I stopped using door dash because every delivery driver just takes your food. For example I ordered an All-In bundle from Wingstop, it included 20 boneless wings, 6 tenders and a large fry. I didn’t get my large fry and when I tried to get a refund the “Uber Eats support team” (if that’s what you want to call them) told me I wasn’t eligible for a refund. It was $7 for the fries but the fact I can’t get a refund for something I didn’t even get is beyond ridiculous. Don’t let me get started on the actual people that you can talk to. They give you the wrap around for something, when at the start of the conversation they could solve the problem right then and there. At this point I’m going back to picking my food up. Between delivery drivers stealing my food, my food being an hour late and being cold ( you also can’t get a refund if your food is cold because they have “insulated bags”), and not getting refunds for items I never received in the first place. Don’t waste your time on an app that doesn’t even have an actual person in the United States to talk to. Something has to give with these food apps. Please don’t waste your time on this app, they are scam artists.",
          "author": "kehinda",
          "date": "2 Sep 2026"
        }
      ]
    }
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          "source": "Developer declared"
        },
        {
          "title": "Data Linked to You",
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        {
          "title": "Data Used to Track You",
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          "title": "Data Used to Track You",
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        {
          "title": "Data Used to Track You",
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    },
    {
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    {
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      "notes": "We update the Uber Eats app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update: - Performance improvements - Localization updates Love the app? Rate us! Your feedback keeps the Uber Eats engine running. Have a question? Tap Help in the Uber Eats app or visit help.uber.com."
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    {
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}