Travelocity Hotels & Flights

• Free

Last verified 28 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.8 608560 ratings · App Store

1. 5/5No customer service

   Travelocity outsourcers its customer service to other countries that simply do not understand the American Business person. They are OK with dropping the ball, screwing up reservations, and simply not getting you what you need. I have been left in Miami to sleep in a parking lot because of Travelocity his mistake and then inability to either understand that they cause the problem or their refusal to admit that they caused the problem and just continued me on a Merry go round of telling me that they will book me another hotel and then after 20 minutes telling me that the hotel was not available… And then beginning again with the phrase is there anything else we can help you with as if it was the first time I was calling for a hotel. This company has done this to me in several countries and thanks to American Express I was able to find a place to stay in Puerto Rico when Travelocity screwed up yet again. When I was put into a hotel that cater to only dogs and their owners and stated at the front desk that I had no idea that it was a dog hotel and that I was allergic to dogs Travelocity then canceled my reservation without booking me anywhere else. I was then charged for that hotel and the hotel that I had to get on my own. Travelocity call the hotel the next day and screwed up the situation and made the owner of the hotel believe that I simply checked in and decided to check out for no reason. I had to call myself and speak to the hotel man who is very helpful and gave me a refund. No thanks to Travelocity

   Entertainment businessman · 28 Aug 2026

2. 3/5Confusing refund experience

   I reserved a hotel room and needed to change it to the week prior. I called the hotel who said that needed to cancel through the Travelocity app. I did so with a virtual agent. At the end of the cancellation and a discussion with agent a ballon popped up to select the one o wanted to cancel along with a question ‘cancel then?’ I chose the one I wanted to cancel and thought it was complete. A full month later I received an email reminding me of my stay. (???) so I cancelled again… this was the day before the stay. I contacted the virtual agent again and told them I had cancelled. One hour later on the chat they told me I hadn’t confirmed. I told them What had transpired on the chat and asked why it had not been canceled. They told me that I had not confirmed and that I would not receive a refund. There was no recourse other than to contact the hotel. They were sympathetic but said they had not received a cancellation. They do not process the transaction until I check out- which I won’t be - the transaction would not go through so they would not receive the funds from Travelocity. They offered me a discount on a future stay. Basically Travelocity would keep the $ from the transaction. I think the virtual cancellation is confusing and too casual. In the future I will book with the hotel directly.

   Tpatejr · 28 Aug 2026

3. 1/5DISHONEST PRACTICES

   This company dishonest when it comes to airline credits. We had canceled credit with American through Travelocity. I initially used part of the credit for a trip to Orlando. After this there was $665 each for both my husband and I remaining. Also, the link for me to access the credit disappeared, and I now had to go through a chat agent to use the remaining credit. I’m guessing they take away the access in hopes you forget to use it. Anyway, I found a flight to St Thomas for $1980 (total for both of us) on the Travelocity app. Immediately I tried to book this with a chat agent. According to them the price was $2600 - basically negating the value of one credit. If I had booked the flight myself it included seat selection, but their more expensive flight was random assignment. Upon inquiring why the price difference compared to what was advertised on the app I was informed prices change quickly. Strange because when I went back in it was still advertised as $1980. I tried again the next morning when I found the price for $1880. Same go around different agent. I then asked if I could book the flight myself and have the credit applied and refunded after purchase. You guessed it, that’s not allowed either. I have already reported this as a scam to the BBB, and I am also considering reporting this to my states attorney general. I have seen that Travelocity has been involved in class action lawsuits. Lesson learned.

   J@kes5 · 28 Aug 2026

4. 1/5Beware - Customer Support is nonexistent

   I’ve been a customer for over 10 years. Unlike real companies, it doesn’t mean a thing. The one time in 10 years I needed help, because the Travelocity app failed to complete the booking of my flight with British Airlines, even though they charged my credit card, they effectively stole $600 from me. When I called customer support, which is located in India, and trying to explain to the customer support rep the issue I was dealing with (for 30 min), I was eventually told that they could not help me, after acknowledging that their app was at fault. Their suggestion was to call British Airlines and explain that Travelocity changed me $600 for upgrading to economy plus, and that they needed to honor the upgrade. Of course when I tried that the BA rep explained that there wasn’t anything they could do because I booked using Travelocity. When I called Travelocity customer support again and asked to speak with a manager, I was disconnected TWICE!! And, get this. On the same day, my credit card was fraudulently used to book two tickets on Indigo!!!! I had to cancel my credit card and file a complaint. The credit card company refunded the money, conducted an investigation and confirmed that the charges were fraudulent. Clearly Travelocity needs to investigate the fraudulent activity their customer support reps are engaging in. Oh by the way, the name of the customer support rep I spoke with multiple time is Glenn.

   Darndtjr · 28 Aug 2026

5. 1/5Scam

   Do not book from this business! They are a rip off! I booked a plane ticket from Oahu to Big Island. I got insurance on my ticket like I always do. I liked the plan I saw, with the flight, hotel, and car rental. I left my wallet, and had to leave the airport to get it. I attempted to rebook my ticket on the app, it wouldn’t work. I called, the first representative canceled my flight and proceeded to make a new one. After being on the phone for 30 minutes, the call hung up. The the guy never called me back. I called again, was on hold because the line was busy. Finally reach someone, I had to start completely over. By the time, the guy found flights for me and my friend, they only had 2 flights left and both, one seat available on each flight. We said we’ll take it. The guy had us on hold for over 30 minutes making the changes, and he said that he couldn’t rebook because the time ran out and the flight had already taken off. I said but the first guy canceled the flight and I have insurance. He told me sorry ma’am, make your claim. I said ok, we’ll please cancel my hotel reservations and my rental. He said he did, but the hotel will not refund me my money back. I said that’s bull because it’s 6 am, and I can’t check in until 3pm, and the policy I read says other wise. The only refund they gave me back was my car rental and kept the rest of the 1700+. The policy insurance said they don’t cover a left or stolen wallet. I understand the policy agreement, but Travelocity couldn’t fix my flight and I tried multiple times. Rip off.

   vvguiesgii · 28 Aug 2026

4.7 50353 ratings · Google Play

1. 1/5

   This app will let me look at a booked itinerary. It will not save passwords. I think I have 3 f-ing accounts now. Thanks for nothing. Going another route.

   Steve Tucker · 31 Jul 2026

2. 4/5

   very helpful as I travel. I really find the dates they auto-populate with to be random and annoying. other than that, I'm a fan

   Jason Doedderlein · 31 Jul 2026

3. 1/5

   app doesnt do anything now

   Kevin Pacheco · 31 Jul 2026

4. 5/5

   booking through Travelocity makes it easy, simplified, and I think a great way to plan my trips. The discounts are specially appreciated!

   Patsy Lange · 31 Jul 2026

5. 5/5

   Best Deals in town

   Louise White · 31 Jul 2026

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• 2026.30.0 · 30 Jul 2026
• 2026.34.0 · 27 Aug 2026