TIDY - Cleaning & Maintenance

• Free

Last verified 31 Jul 2026

3.7 1100 ratings · App Store

1. 2/5Great Interface - Do Not Recommend For Booking Cleaners

   We needed new cleaners after our previous ones disappeared a month ago. I found Tidy and was impressed with the interface of the app. The reviews weren’t great but I hoped I would have a better experience so I gave it a try. The day before the first cleaning I received an “urgent” message telling me my cleaner would not be able to make it, followed by a message from Tidy, apologizing for the situation. Ok, fine, these things happen. First I tried to get a substitute (I had no allegiance with this cleaner anyway) but I found I could only reschedule. I chose an appointment two weeks later, from a list of available slots. Two weeks went by without a peep. Then sure enough, the day before the cleaning, I got an “urgent” text that the cleaner couldn’t make it - followed by the same canned apology from Tidy. I need someone to clean my house, and no matter how great the interface is, if Tidy’s schedule isn’t accurate - i.e. “available” times routinely get canceled - Tidy is not reliable, nor one I feel I can trust. I sent an email to cancel, and got a confirmation message back from one of their reps. And guess what? I wrote back to thank them, and got a bounce back because they wrote from a no-reply address. Apparently they don’t want to have a conversation. I gave the app two stars for having a great interface. Perhaps if they got rid of the scheduling part and just had an app for organizing cleaning lists it would work better.

   BIueCat · 31 Jul 2026

2. 2/5Be prepared to not have housekeepers show up, but you’ll be charged $40 to cancel within 24 hours.

   We had several months worth of cleanings every two weeks, and 9/10 turned out great. Due to the human element, there were a few cleaners who just did not clean as thoroughly as others. All in all, the times they actually showed up, they got the job done. My problem is with the company and their policies regarding cancelling and being cancelled on. I had several instances where cleaners would confirm that they would clean, even report that they were on the way, and then cancel minutes before they were supposed to start, or not show up without any warning. After reading the fellow reviews, this seems to be a common issue. Again, I want to be as understanding as possible of the human element. Tidy attempts to reschedule the clean, but I never had this work out. Only once, after I reached out to them about this causing our household issues, did they offer a $10 coupon to our account. Yet, when I cancelled a clean about 24 hours ahead of time, I was charged $40. Not only that, but there is no warning that you’ll be charged on the app. The discrepancy between these numbers didn’t sit well with me, considering how many times I had been hung out to dry last minute by the cleaners irresponsibility.

   EmilyMarie1113 · 31 Jul 2026

3. 1/5Not a great service.

   I decided to use TIDY after a flyer was left on my door and I was already looking for a cleaning service to do a deep cleaning in my home. The app seemed like a great idea and decided to give it a try and relied on the reviews they put on their website (obviously not smart). I booked a service and had a very similar experience as so many others. They assigned me someone but only gave her first name, did not linked to any reviews, and you could not find anything about them. That person ended up canceling. Then they assigned me a new person. Same thing - only saw the first name, could not read anything about them, and they cancelled. Then they assigned me a third. The same day that they were supposed to clean marked that they were confirmed to attend, never showed up, and 30 minutes after the scheduled appointment messaged me and said they just wanted to take some time off and couldn’t come in. Of course I was very upset because I rearrange my day to meet them. I Immediately message the app and told them I wanted a refund and also explained the situation. They did respond pretty quickly, but were very dismissive about the way I was canceled on, said they would immediately issue a refund. I waited a couple of weeks, never received the refund, and then had to follow up. They then issued it immediately. This app definitely does not act like other apps (Taskrabbit, Uber eats, GrubHub, etc). They definitely don’t have the same checks and balances and it’s either very poorly run or it’s a scam. My suggestion is go with another cleaning service.

   swiltfong123 · 31 Jul 2026

4. 1/5No one shows up!

   After a horrible first experience that resulted in me not getting my house cleaned and Tidy charging my credit card all kinds of fees, I decided to give them a second chance. I am in a pinch and have this one day to get my house cleaned. “Claudia” agreed to my Friday at noon appointment just over a week ago. Thursday at 6:30pm she decided she can’t clean my house and is going on vacation. So now someone else is being sent at 2:00. If she shows up… I get to waste me whole day off now either cleaning myself in anticipation of another last minute cancellation or I get my house cleaned a few hours later and my day is still shot but at least the house is clean. I left several alternative times despite not being convenient for me. Last time I didn’t and just kept getting canceled on. I even upped the service this time to a $150 cleaning to make it worth their while for an hour and a half or whatever it is. Customer service is slow and aren’t keen to solve issues, especially not in a timely manner. You can’t call them you can only message and wait. I have a small house and they don’t even have to clean one of the rooms and one of the baths. It’s a cake job for the person! Ugh do not recommend

   Bungletronics · 31 Jul 2026

5. 1/5Housekeeper Didn’t Clean, Sat on Phone

   Paid for 1 person to clean for 4 hours @$135. Went through our home after she “cleaned” and noticed whole sections untouched, ie showers still have pink tile scum and dirt on the floors, toilets uncleaned, floors not vacuumed, dust balls still found in corners, empty trash cans and in kitchen unmoved and found lint behind them, kitchen table untouched (neither the chairs nor underneath/still crumbs/dust/dirt remaining). Had to clean ourselves, because we had guests coming, after having paid $135. By far the worst “cleaning” we have ever had of any company. Complained to customer service and sent pics of issues and their only response was an automated reply saying we could “blacklist the cleaner”, so she does not come back again. Does not fix the issue. Sent another email repeating all details and the company’s response was that we should have purchased insurance with pictures in order to get a refund???? Not sure why we should pay extra to get a job done. I am not saying it needs to be perfect, but at least do what we paid for. I recently read other customer reviews and this seems to be a common problem, ie cleaners not showing up and issues with customer service etc. Will never use Tidy again.

   SeanJKL123 · 31 Jul 2026

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