Supra eKEY

Shown for US

• Free

Last verified 4 Sep 2026

Shown for US

2.3 955 ratings · App Store

1. 2/5Too many lockbox programming issues

   I am a listing agent that uses all the functionality of this app (and the old one) on a regular basis. However, the new app is terrible! Now, when programming boxes for new locations it’s nearly impossible to see what you’re typing while you’re trying to actually type in the highlighted field. The keyboard gets in the way of the field that you’re supposedly trying to enter data into. Additionally, setting opening and closing hours doesn’t always work properly. Weekend appointments don’t seem to be able to be set to the half hour. Clearing the lockbox data doesn’t seem to work despite the program telling you it works.

   Bri the Real Estate Guy · 4 Sep 2026

2. 5/5TWO THUMBS UP FOR THE SUPRA APP!

   Having used both systems, I can assure anyone thinking about getting this app that they should go ahead and do it immediately. This app is as simple as they come, works perfectly, updates nearly instantaneously - even on the go - and has never failed me once. The previous system, where I had to carry an extra little device, was really a pain. A couple of times I had forgotten the device and then had to run back home, being totally embarrassed in front of my clients (which I deserved!). I realize this is my fault, but nonetheless, there it is. With this new app, I never have a situation like that, the lockbox is opened up, it’s just a non-issue, as it should be. I heartily encourage my fellow realtors to get this app ASAP. As to why some people have chosen to pan this app in the reviews, I cannot say. It makes no sense to me. Perhaps it is folks from another app company trying to sabotage this app, but I really have no idea. All I can say is that it makes no sense to trash this app because it works perfectly!

   SwamiPeter · 4 Sep 2026

3. 1/5Charged for a Broken App – No Accountability or Refund

   For four months, my Supra eKey app showed a bright red alert saying: “Payment Required – Tap to pay.” Assuming I hadn’t been charged, I delayed calling customer service — only to later find I was being billed monthly the entire time, even though I couldn’t access the service. When I finally reached support, they admitted my account was affected by a known glitch on their end. The app was incorrectly showing “payment due” even though I was current on billing, and my account was actually active the whole time. Despite admitting this was their error, Supra refused to offer a refund or even a credit for the four months of unusable service. I was told the case was closed and “no further correspondence will be provided.” I rely on this service for work as a REALTOR®, and I expect a basic level of accountability from any business I pay monthly for. Supra failed to deliver a working product, charged me anyway, and refused to make it right. If you’re a real estate professional considering this service, be warned: • Their support is unresponsive. • Their app misrepresents billing status. • They take no responsibility for internal failures. Extremely disappointing from a company that provides essential tools to working agents.

   Sckugler · 4 Sep 2026

4. 1/5Unreliable not relevant

   My complaint with supra starts with the fact that if you show up to a key box that is out of cell phone service range you can’t open the key box if your key has not updated for the day so you are stuck not being able to open the key box. The app should be independent of cell service or daily updates that apparently have to be manually run even though the automatic update is already selected. Next they released a faulty update that has major known issues that won’t even allow me to open key boxes and they just tell me to keep waiting instead of rolling back to a working version. Not a company that understands their customer base. Realtors need to be able to access key box all the time anytime not when it’s convenient for the app or it’s developers. Mission critical failure!

   Jeter03 · 4 Sep 2026

5. 5/5Ignore every single negative review

   This app is WONDERFUL! I have had literally 0 issues with it, it works immediately and the updates take about 2 seconds. I was hesitant to get the app after reading all the negative reviews, and I don't ever write reviews for apps, but I felt this one needed someone to speak out on its behalf and let everyone know that it works exactly as expected, with 0 issues. Please don't let the other negative comments sway you into not getting this app. I also spoke to the realtor association in my city and the representative there also said she's never had any realtor call and say they had any issues with the app. Choose this over the Supra remote simply because it's conveniently built into your phone and takes seconds to unlock any door, so you don't have to carry an additional device with you, and I believe it's cheaper too. Overall, a win win! Thank you for creating a great application that actually works Supra! ❤

   Retroprty · 4 Sep 2026

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