Shopify Inbox

• Free

Last verified 5 Sep 2026

• Free to download

Last verified 31 Jul 2026

4.8 13142 ratings · App Store

1. 5/5AMAZED! Meg goes above and beyond! I love the two amazing pairs of vintage 501xx Levi’s!

   Meg’s knowledge of vintage denim as well as the amazing collection was so helpful! Meg went above and beyond, knowing just what I was trying to convey, and pulled out a couple pairs of 501xx’s that I indeed fell in love with immediately! Two pairs. :) Meg takes individual time and care in the appointment to ensure the client is happy and satisfied and in fact it is obvious her goal was not for me to just buy jeans, it was for me to love jeans that I felt amazing in. I highly recommend making an appointment, which is complimentary! In any other town, they charge an arm & a leg! My go to is Denim Dogz for even repairing jeans or custom ordering some! Thank you!! ❤️ Stacia

   Nikki4u · 5 Sep 2026

2. 4/5New integration is losing my company money

   I absolutely appreciate the app being free. But!!!! the whole point when it was Ping was for a customer to be able to reach you in real-time if they had a question by clicking the ‘Chat With Us Button’. The speed of being able to reply to a customer while they were in the store was invaluable and converted to sales. This new Shopify Inbox….absolutely no notification. I’ve had to add a Quick Reply message to compensate that says we are helping other customers and we will answer their question as soon as we can because we are not being notified. The Ping was amazing because even if I was sleep that distinctive sound would alert me a customer had a question and I could respond before they left the store with items still in their cart. Lastly when I tested the Inbox the delay from me acting as a customer and sending a question was an intensive amount of time. I know change and bugs need to be worked out. But I would literally PAY to have PING. The inbox leaves a lot to be desired. The premise was that this was to make it easier to manage customer conversations but if we are not receiving notification that a customer needs assistance in real time this is actually doing more harm.

   california2244821 · 5 Sep 2026

3. 3/5Functional

   I like that the app is free and has some built in features like automated FAQs and integrations with Apple / FB / Shopify Chat. I don’t like that you’re only able to set an away message for your unavailable times and that the app doesn’t respect those times you set and notifies you “a customer needs a response or they may leave your store” when I’m trying to set some boundaries for work / life balance on my weekends. Ideally I wish there was a way that you could set those availability times to disable the chat option on your site. I understand the thought process that it’s a potentially lost lead, but having a chat feature display when the chat isn’t actually available is a worse customer experience. I sometimes go through the hassle of enabling and disabling the chat manually, but more often just finding myself leaving it disabled.

   LostArrows · 5 Sep 2026

4. 4/5Works well but missing some valued features

   My review is based on what this app is supposed to be replacing ping and Kit. Since this is supposed to replace ping and kit (According to shopify support) many features are missing: This app is missing the ability to ask the app to send a message for me and the app would ask me what kind of message would I like to send and to who, and it would give me a few options, select and send. I could choose to email or text or both. I liked this virtual assistance of kit and the inspiring ideas kit gave me. Also, This app makes me have to research and look for everything and with kit, I just asked kit to set it up for me and send or kit would simply ask me if I would like to send a message today, it noticed I set up new products and should let people know. (I loved feature that so much). This app doesn’t have these features. Nor does the app let me set up facebook posts on the fly nor search reports with ease to send messages to people who have shopped in the last 30 days and message them how happy we are for their support with personal message. Nor use reports to find people who haven’t shopped in a while to Send them a special personalized (not automated) Message. I can’t look at any sales report at all from this app. I liked asking kit hey can you show me the sales for the last 14 days?( Instead of opening shopify admin, and looking at where the heck is located? Finances? I don’t know… and give up. ) Kit in just a few moments of time found what I was looking for and I could base all marketing on what I saw with those sales in an instant. If this app had these abilities I would give it five stars and I would stop crying over kit dying (sun setting as Shopify calls it).

   Lokah luv · 5 Sep 2026

5. 4/5Shopify is not wrong

   Not wrong the sense that Shopify Inbox helps with conversion. It does this because it’s super easy to communicate 1 on 1 with live web customers who have questions and the ability to respond quickly. After the easy chat setup and using it, it took on a life of its own. I’ve never been able to reach that many customers live at once. So be ready for close customer contact (game changing) or turn it on when you’re ready. Room for improvement: reporting and analytics by custom category, export everything. Also allow users a SHARE button to forward all or parts of conversations and contact info to email or copy to other channels. I can’t give everyone Shopify access, so let users share outside the network. Please! That would be 5 stars…

   Btgable · 5 Sep 2026

4.5 7886 ratings · Google Play

1. 5/5

   optimal app

   Eric Andersen · 31 Jul 2026

2. 5/5

   awesome

   S VC · 31 Jul 2026

3. 5/5

   good👍

   Abdulla · 31 Jul 2026

4. 1/5

   AI Responses won't stop, even after disabling automatic replies.

   joe hill · 31 Jul 2026

5. 5/5

   my favorite

   ANTOINE GRACIEN · 31 Jul 2026

• 8.60.0 · 30 Jun 2026