AppCorpus
Market US

Shopify Inbox

by Shopify Inc.

iPhone · iPad · Android

Active Last checked 5 Sep 2026

Quick verdict

What it is
Store information collected; independent summary not yet available.
At a glance
  • Free to download

Categories and search queries

Official categories

AppCorpus categories

Key functions

Function Availability Access Scope Evidence
Free app Yes Free Store published

Screens

15 store screenshots

Shopify Inbox ipad screenshot 1
Shopify Inbox ipad screenshot 2
Shopify Inbox ipad screenshot 3
Shopify Inbox ipad screenshot 4

5 store screenshots

Shopify Inbox android screenshot 1
Shopify Inbox android screenshot 2
Shopify Inbox android screenshot 3
Shopify Inbox android screenshot 4

Pricing & paywalls

  • Free
  • Free to download

Ratings & reviews

4.8 13142 ratings · App Store

  1. 4/5Shopify is not wrong

    Not wrong the sense that Shopify Inbox helps with conversion. It does this because it’s super easy to communicate 1 on 1 with live web customers who have questions and the ability to respond quickly. After the easy chat setup and using it, it took on a life of its own. I’ve never been able to reach that many customers live at once. So be ready for close customer contact (game changing) or turn it on when you’re ready. Room for improvement: reporting and analytics by custom category, export everything. Also allow users a SHARE button to forward all or parts of conversations and contact info to email or copy to other channels. I can’t give everyone Shopify access, so let users share outside the network. Please! That would be 5 stars…

    Btgable · 5 Sep 2026

  2. 5/5AMAZED! Meg goes above and beyond! I love the two amazing pairs of vintage 501xx Levi’s!

    Meg’s knowledge of vintage denim as well as the amazing collection was so helpful! Meg went above and beyond, knowing just what I was trying to convey, and pulled out a couple pairs of 501xx’s that I indeed fell in love with immediately! Two pairs. :) Meg takes individual time and care in the appointment to ensure the client is happy and satisfied and in fact it is obvious her goal was not for me to just buy jeans, it was for me to love jeans that I felt amazing in. I highly recommend making an appointment, which is complimentary! In any other town, they charge an arm & a leg! My go to is Denim Dogz for even repairing jeans or custom ordering some! Thank you!! ❤️ Stacia

    Nikki4u · 5 Sep 2026

  3. 1/5Zero support from Shopify

    Shopify is great until you have a problem, then they provide almost no support, even making it extremely difficult to contact them. I’ve been Locked out of all their mobile apps for 2 weeks because they failed to update my new phone number. Their “recovery codes” don’t work to get me back on. Their support agents say they can’t help. Their escalation gets no response. I’m sitting here unable to run my business for 2 weeks now simply because they do not provide timely support. Even when they do reply after several days, none of their emails allow for a reply so you can’t contact them. They obviously have gotten too big for their own good and the user experience is out the window. I promise you this: if you don’t get my account working again immediately, my site will be moving to another platform.

    Jovialcity · 5 Sep 2026

  4. 3/5Functional

    I like that the app is free and has some built in features like automated FAQs and integrations with Apple / FB / Shopify Chat. I don’t like that you’re only able to set an away message for your unavailable times and that the app doesn’t respect those times you set and notifies you “a customer needs a response or they may leave your store” when I’m trying to set some boundaries for work / life balance on my weekends. Ideally I wish there was a way that you could set those availability times to disable the chat option on your site. I understand the thought process that it’s a potentially lost lead, but having a chat feature display when the chat isn’t actually available is a worse customer experience. I sometimes go through the hassle of enabling and disabling the chat manually, but more often just finding myself leaving it disabled.

    LostArrows · 5 Sep 2026

  5. 3/5No customization

    It’s drives me nuts that I can’t set my availability hours. I’m getting chat requests when I’m in bed at 1 am because my store shows I’m online and available to chat. I reach out to customer service and they confirmed there is no way to set hours. What? On top of that, I don’t always get a notification when someone chats. I opened the app today to see a message that was 4 hours old. It would be nice to set hours and let people submit their question for a later reply. Also, it would be nice to have a text sent to me when I have a chat request, and even that I could just reply to that request via text (using a masked number). This is all standard functionality that was included in most apps when I was using woocommerce. I will upgrade my review when some changes are made.

    Jocodigital · 5 Sep 2026

4.5 7886 ratings · Google Play

  1. 5/5

    optimal app

    Eric Andersen · 31 Jul 2026

  2. 5/5

    awesome

    S VC · 31 Jul 2026

  3. 5/5

    good👍

    Abdulla · 31 Jul 2026

  4. 1/5

    AI Responses won't stop, even after disabling automatic replies.

    joe hill · 31 Jul 2026

  5. 5/5

    my favorite

    ANTOINE GRACIEN · 31 Jul 2026

Privacy & accessibility

App Store

Privacy

  • Data Linked to You — Analytics — Diagnostics — Crash Data Developer declared
  • Data Linked to You — Analytics — Identifiers — Device ID Developer declared
  • Data Linked to You — Analytics — Identifiers — User ID Developer declared
  • Data Linked to You — Analytics — Usage Data — Product Interaction Developer declared
  • Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
  • Data Linked to You — App Functionality — Contact Info — Name Developer declared
  • Data Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
  • Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
  • Data Linked to You — App Functionality — Identifiers — User ID Developer declared
  • Data Linked to You — App Functionality — Usage Data — Product Interaction Developer declared
  • Data Linked to You — App Functionality — User Content — Emails or Text Messages Developer declared
  • Data Linked to You — Contact Info Developer declared
  • Data Linked to You — Diagnostics Developer declared
  • Data Linked to You — Identifiers Developer declared
  • Data Linked to You — Usage Data Developer declared
  • Data Linked to You — User Content Developer declared
  • Data Not Linked to You — App Functionality — User Content — Photos or Videos Developer declared
  • Data Not Linked to You — User Content Developer declared

Accessibility

No accessibility labels collected yet.

Versions

  • 8.26.2

    - New "Blocked" folder in Shopify Inbox. Easily manage and review conversations automatically marked as spam and conversations from senders you've blocked, all in one convenient folder. - Bug fixes and improvements

  • 8.28.2

    - New "Blocked" folder in Shopify Inbox. Easily manage and review conversations automatically marked as spam and conversations from senders you've blocked, all in one convenient folder. - Bug fixes and improvements

  • 8.29.0

    Bug fixes and improvements

  • 8.31.0

    NEW: You can now display your profile picture in chat conversations. To enable it, go to Settings > Message Preference and check on “Use admin profile picture” under Avatar. Once activated, your admin profile picture will be visible in storefront chat, adding a personal touch to your interactions.

  • 8.35.0

    Bug fixes and performance improvements

  • 8.36.1

    Bug fixes and performance improvements

  • 8.37.0

    Bug fixes and improvements

  • 8.39.0

    Bug fixes and improvements

  • 8.41.0

    - Bugfixes and improvements

  • 8.41.1

    - Bugfixes and improvements

  • 8.42.0

    - Bugfixes and improvements

  • 8.43.0

    - Bugfixes and improvements

  • 8.44.0

    - Bugfixes and improvements

  • 8.46.0

    Bug fixes and improvements

  • 8.47.0

    Bug fixes and improvements

  • 8.49.0

    Bug fixes and improvements

  • 8.50.0

    Bug fixes and improvements

  • 8.51.0

    Bug fixes and improvements

  • 8.52.0

    Bug fixes and improvements

  • 8.54.0

    Bug fixes and improvements

  • 8.55.0

    Bug fixes and improvements

  • 8.56.0

    Bug fixes and improvements

  • 8.59.1

    Bug fixes and improvements

  • 8.60.0

    Bug fixes and improvements

  • 8.61.0 · 4 Aug 2026

    Bug fixes and improvements

  • 8.62.0

    Bug fixes ans improvements

  • 8.63.0 · 2 Sep 2026

    Bug fixes and improvements

  • 8.60.0 · 30 Jun 2026

Alternatives

Availability by market

Data quality & evidence

Page completeness
Live store listing
Last verified
5 Sep 2026
Sources
App Store, Google Play

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