Sheetz Food Delivery & Rewards

• Free

Last verified 30 Aug 2026

4.8 94391 ratings · App Store

1. 4/5Good but one big thing

   Overall the app is well built and works the way it should. The only main issue is that when placing a delivery order there’s no way to track if it’s being picked up or where the driver actually is. I avoid using DoorDash as you can’t customize the food you want as well as you can on the sheetz app. I would like to see a way to track your delivery in app instead of relying on text message that the app says you should receive during a delivery order. I can confirm that I’ve done multiple delivery orders and have never received any updates through text on the status of my order. I have noticed longer wait times for delivery through the app as well vs what DoorDash tells you the wait is. Also last thing would be to update what the app says when your place delivery order. The app will say “Order Complete” even though it hasn’t been delivered. I feel this should be updated to say something along the lines of “Order in progress” instead. Makes it a little confusing. I would say the biggest downside to the app is the delivery portion with the mentioned issues above. Pickup orders it does great and overall happy with everything else.

   Seracha_ · 30 Aug 2026

2. 3/5Very good but not perfect

   I absolutely love using this app, but there are a couple of things that do need a little work. I don’t like the disconnect between the rewards and ordering. It took me a great while to figure out that I had to go to rewards and select the ones I wanted and then go to my order and that they would show up. It’s also extremely confusing when all of the rewards don’t show up after you clicked on them as an offer. For example, I might order a coffee, a breakfast sandwich, a soda, and a doughnut. Then I’ll select rewards for all four of those items since I am a frequent shopper and build up a lot of rewards. But after I’ve done that, the next pop-up screen shows only two of those rewards for offering and asking me if I want to use them. I don’t understand why I’m being asked if I want to use them and I don’t understand why all four of the rewards that I chose aren’t in that offering. After I’ve made my selection of rewards, then I should be directed to the ordering screen. In addition, I know this process is made complicated so that we won’t use the rewards, but I feel that when we’ve been so loyal that we’ve built up thousands of points, the reward button should be on the ordering menu and we should just click it there. It’s all very deliberately complicated and it is beneath Sheetz, which I consider one of the run companies and the best convenience store in the country.

   DavMar4u · 30 Aug 2026

3. 3/5Love Sheetz. App needs improvement.

   I have lost a slew of points because of how confusing the points part of the app functions. This time, I selected 1000 points for a MTO Salad, it says “purchased” or something like that. I go to the bag, no salad. I try to locate “purchase history” but could not locate a “purchase history “. I finally went to the drive through & explained what was happening. The two employees at the window stumbled around as well. Finally the girl found the purchase. I was confused because it stated it was charging. She explained that the points were covering the cost. I think that’s dumb, but ok. She was correct, when they processed my order & scanned my barcode, it did not charge me except the extras beyond the initial salad order. Please improve the points part of the app. I’ve lost thousands of points in the past because of not being able to locate my items after selecting what I wanted to purchase. If I went back to Sheetz today, they’s no way I’d be able to locate the selected purchase again. Aside from this issue, the app is pretty good, and the staff were positively wonderful! I always bypass other gas stations to go to Sheetz. Although lately, I’ve been unsuccessful in finding the ONLY bottle water I will drink which is Fiji water. They need to get it back in stock so I don’t have to make two stops on every out of town trip. Thank you 😊

   ddcase · 30 Aug 2026

4. 1/5PSA: Customer service rep sent me to SCAMMERS!!!!

   Called customer service today. I had issues with paying on the app and the website. The rep gave me another number to call. She read it to me several times, so I know for a fact I wrote the number down right. She also tells me that this is the only department that can take payment over the phone. I call the number and it’s an Indian lady. No automated system, no music. Just more Indian ppl in the background. The lady immediately asks for my debit card number to look up my account. I tell her my debit card isn’t linked to my account. She starts to say something else and the call ends. I call back and we have the same conversation as before. She tells me she cannot help me without the debit card number. I start questioning her and the call ends. I call Sheetz customer service back tell them what happened. They tell me that is not the right number and they can never take payment over the phone. So have scammers started working for big companies now? Are their employees getting paid by scammers to send customers to the scammers thinking they are talking to the same company? (Hope you could follow that, but I don’t know how else to say it.) This is crazy. I hope Sheetz actually looks into this and figures out who sent me to scammers. They said they would, but who knows if they really will. Just wanted to warn y’all. If you call and there is not music or automated system, it’s a scam!

   K. unhappy mom · 30 Aug 2026

5. 4/5Just a few notes

   So to take you back off of what someone already said about the app, forcing you to purchase sauces, even not even giving us an opportunity to get a free complementary sauce with stuff whether it’s a sampler or for just traditional sides. The other big thing which I think it’s a bug that has been around for a few months now is the fact that every time I open the app it makes me to re-sign in. I thought it was just me, but apparently it’s for everybody and it’s really annoying especially if you go to the store and want to use your Sheetz card on the fly and the wallet one works like. You have to now log back in and sometimes it just takes forever. The one other thing is also the app not picking up where you’re at location wise if you were ordering yes you can pick the location closest to you, but it should automatically detect where you’re at. If you’re near a store I’ll give you an option to change it from there. (Ie: like the Taco Bell app)

   rsummi93 · 30 Aug 2026

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