Securus Mobile

Shown for US

• Free

Last verified 30 Aug 2026

Shown for US

4.6 48437 ratings · App Store

1. 4/5Just a few suggestions. Not a bad app.

   This app works pretty well on my phone. I haven’t gotten to try and use any of the video products yet all I use is the emessaging part really. But beside the occasional but getting more frequent “We are experiencing technical difficulties please try again later” message that pops up when I try and send a message by the way it also loads for like 2 minutes before it even pops up that message. It just kind of freezes and I have to close out of the app and restart it and hope that it works after that. It works pretty well but sometimes even restarting it doesn’t work to fix it. I just wanted to give a few suggestions as to things they should add to make it better. Like instead of me having to log in each and every single time (It’s annoying and time consuming). Make it to where we can use Touch ID with it so we can log in with a finger. Also I would love for the app to notify me when I have a message from someone. So I don’t have to constantly be checking my emails to see if I have any emails that I have a new message. Please please make these two things a reality on this app and it would make it better and easier for us who use this app. But I am very grateful for an app like this.

   Ambey11 · 30 Aug 2026

2. 3/5Aggravating and costly

   So I’m hoping that this message has the developer fix or amend some of these issues. The first one is the online assistant that pops up every time you open the app however it’s not going to pop up until your typing and mid sentence it’s gonna pop up on you and sit for a second or two even though your tapping the x box to close it it’s going to wait and sometimes it waits to long and the system will tell you that your session has timed out and kick you out only to log back in and it to pop up again..and there’s no option for you to not get this thing to not do this. My second is that it boots you out all the time. So if I get everything typed up and have to take 2 seconds to go over what I’m about to send and the app thinks I’m taking to long it times me off and erases everything I was just gonna send having me have to log in type it out all over again while in the middle of that the assistant will do it’s pop up thing and as soon as it’s able for me to close it I have to quickly just send whatever I have typed up (finished or not) before it boots me out again. Which brings me to the last thing.. the cost is that I’m spending twice the amount of stamps on one message that in order for it not to kick me off and re type everything I have to use more stamps for one message because of this online assistant. And even if I’m texting and using the app actively it will just randomly kick me out and I have to log back in to everything again..it’s so frustrating. Please help. Thanks

   Sweetnikki829 · 30 Aug 2026

3. 2/5Great but now Trashed

   Firstly am glad that this app was created to stay in contact with loved ones but this past month or so its been a nightmare..Whether I use the App or the main site. At first it was great didn’t have no issues with my calls my visits but then the issue started and it came directly from Securus Technology monitor service provided by Securus Technology hasn’t not been taking this seriously like your IT department needs better workers that can actually fix an issue on hand instead of making it worst just like with this App you place an update to fix bugs etc but it hasn’t at all and I use my hard earn money that your company is so quick to take from my account and yet can’t fix all the issues on hand I had lost so many video visits phone calls etc because of you not me everything in my end is working perfectly great..This isn’t a cheap cost so I don’t understand why you can’t get it together and please don’t give a poor excuse because as a business company if you can’t handle such problems then you shouldn’t be in this field of work. Yes I do understand that at times things happen but at the same time it’s ridiculous of how much and how many times the same things are happening constantly that just mean you don’t care bout nothing but money and sadly that the wrong way to go bout it business wise if this continues I will be placing a review in the BBB knows as the Better Business Bureau website.

   MysticalGLee · 30 Aug 2026

4. 5/5Skeptic here proved wrong

   I never write reviews ever, but seeing so many poor reviews I hope I help someone reading. I have an iPhone 8 and this app has been wonderful to me. I’ve been able to schedule video visits and as long as you have headphones, and a good connection you should be fine. It crashed once during the visit but I had multiple things on my WiFi connection and once I disconnected everything else it worked fine. The sound quality COULD be better. My only complaint is the deputy got him there 20 minutes late, so I paid for a 30 minute visit and only got 10 minutes. Was on hold for 30 minutes and it’s a super long process to get a refund but at the end of the day it still was a lot cheaper than a phone call. I’ve scheduled 3 more visits and will update through out the week! Three day update: Every visit has been amazing! We really enjoy this! I scheduled one everyday for the next week and we’re both excited. Like I said before as long as you have a great connection, and if using a phone an updated version of iOS, you should be good! I really hope I help someone reading. My only complaint is the time should start once the inmate and visitor actually connect! The process of getting a refund/credit is way too complicated.

   Tabs nicole · 30 Aug 2026

5. 2/5Pricey and way to many issues

   More the amount of money I spend on here to communicate with my loved one plus loading funds for my loved on to personally use himself. This app has way to many issues. Having to reset statistics in my phones settings bc I’ve used over the amount of data the app can handle is a big issue. After resetting that I was able to log on but only for 1 single time after the login I’ve constantly having to uninstall the app then reinstall the app just to be able to log back in just 1 more time. I didn’t have this issue at first but after 2 months has gone by it’s gotten worse & worse and for someone who’s loading hundreds of dollars on here an havin more & more issues arise it’s a little beyond ridiculous and needs to be fixed asap and if not the correct thing that should be done to fix the ongoing issue would be to make things right and credit the account owner back for the money an time wasted and aggravation spent on tryin to log in tryin to figure out why I can’t log in an im getting a Error an my account info can’t be found then constantly uninstalling and reinstalling just to get logged back in one single time all day long til the evening til the next day comes this shouldn’t be happening and it’s been one thing after another.

   rezjamarie · 30 Aug 2026

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