RTA Le Pass

• Free

Last verified 31 Jul 2026

4.1 5113 ratings · App Store

1. 4/5Good app but have a couple of suggestions for improvement

   This app did the job for us, but the user interface should have made a few things clearer. First, the way you can purchase multiple tickets to be used simultaneously by family members could have been made clearer and simpler. It wasn’t clear that when you buy multiple tickets, that multiple family members can use them all simultaneously from the same phone. plus you had to buy the tickets one at a time, at least I couldn’t figure out a way to change the quantity to buy multiple tickets in the same transaction. Also, it wasn’t clear that when you activate the tickets, that they are good for a two hour period. I saw somewhere that it said you don’t want to activate the tickets until right before you board the bus or trolley, but I don’t believe it said why. It’s actually pretty easy to activate multiple tickets very quickly when you see the bus or trolley pulling up.

   p27159 · 31 Jul 2026

2. 5/5Le Pass App Vs Bus arrival times

   The Le Pass app is easy to use and saves you time trying to make sure you have change for the bus for daily usage. The only problem I constantly experience is after 11pm the 62 bus is always late at Basin street. The app reports the bus arrives at Basin at 11:41pm, however it doesn’t show up until 12 midnight. Last Wednesday night on 2-8-23 it didn’t arrive until 12:30am and the bus driver had an attitude when us patrons asked why was it so late. I asked the 61 bus driver that night did she know when the 62 would arrive she had an attitude and stated she doesn’t drive that bus anymore. I’ve noticed and taken screenshots on the app and the bus showing theses late drivers are frequently late consecutively with picking up late night workers who are trying to get home. I buy weekly and monthly passes on LePass but can’t seem to actual service from the drivers being on time often time’s forcing me to hire an Uber. After I’ve invested in LePass. The app is great, it’s the drivers not turn their tracker or turning it off. Lots of times yhe names on the bus don’t match The Le pass app when they do arrive late. I’ve been meaning to go to RTA to talk with their leadership team in efforts to understand the best times for me to travel between home and work because it’s starting to cost me more when I have to hire an Uber because the driver either is late or doesn’t show up or their disguised as another bus like bus# 11.

   COLOR504 · 31 Jul 2026

3. 1/5Frustrating boilerplate response

   “Whenever you see an expected arrival time in green, blah blah blah”. I’ve seen an arrival time in green exactly once in the month I’ve been using this app. It basically doesn’t exist for street cars. The old map showed you exactly where the cars were on the line which directions they were going; this one doesn’t tell you anything. I’m standing here waiting for a street car that’s supposed to be here in three minutes according to the new app – not in green, of course, because that doesn’t exist for streetcars on the new app. The old app shows me that instead there’s not a single streetcar in the CBD is one still about 20 blocks down St. Charles. So instead of a three minute wait there’s a new app says it’s really more like a minimum half hour wait. The boiler plate response about the time in green and steadfast refusal to put actual GPS locations for the street cars on the new app tells me that NORTA isn’t even remotely interested in trying to improve their service, merely to pretend that they are knowing that the tourists will only frustrated for the week or so that they’re here and, well, screw the locals might want to get to work or get home in less than a few hours. I have literally taken the subway from JFK to Midtown Manhattan in less time it takes me to take a streetcar from the CBD to River Bend. NORTA is terrible, and the new app has nothing to do with improving service and everything to do with hiding their incompetence.

   argentum.cavea · 31 Jul 2026

4. 1/5Regret putting my trust in you

   I brought my son to Nola to see the Tulane campus and tried to pick up the 46 at Loyola and Howard. We were trying to get the 245pm and the driver clearly saw us running up to the door and completely bailed on us bc I guess he/she couldn’t stay stoped for 15 additional seconds. So we waited 30 minutes for the next one in the absurd heat. The next trolley arrived and the driver asked us where we were going and we said “Tulane university” he said “what?!” So I repeated “TULANE” and he said “you’re going the wrong way. The trolley to Tulane is there” and pointed across the street. Totally defeated, we went across the street and had to wait an additional 20 minutes. My son was angry with me to say the least. His face was purple from the heat and I was legit crying. So the stupid thing finally shows up and we’re on it for twenty minutes and it stops and the driver says “end of the line. Everyone off” So now we’re stranded in 100 degree heat with no idea where we are. Come to find out we went the wrong way thanks to your jerk of a driver that decided to involve himself. I knew my gps said I was going the wrong way but who wouldn’t trust the PROFESSIONAL DRIVER OF YOUR VEHICLE. So we lost two hours and I had to then pay 35 dollars for an uber and we missed the opportunity to visit the bookstore bc it was closed at that point and we were EXHAUSTED from the extreme heat. My son is completely turned off from this school now. So thanks for that.

   bridgetfojut · 31 Jul 2026

5. 1/5Jazz Fest Understaffing

   I had the Jazzy pass for the 2023 festival. There were busses lined up on the routes near the fair grounds and as soon as one would fill up another one would pull up and take on more passengers. It was the same with the street cars. In 2024 it was a completely different experience. The RTA seemed to be running their normal schedule with no consideration for surge usage around Jazz Festival closing hours. As a result buses / streetcars were few and far between. When the busses / streetcars did appear they just drove past the stops where people were waiting to get on because they were too full to take on more passengers. On the first night we ended up walking from the festival grounds to Canal Street because no buses appeared. We finally caught a streetcar on Canal Street. On the second night we finally caught a bus an hour after we left the fairgrounds. We got off at Broad and Canal Streets. A streetcar soon appeared but refused to open its doors as it was full. According to the app, the next streetcar was at least 42 minutes away. We started walking towards Bourbon Street because we weren’t sure if we waited for the next streetcar that it would open its doors for us because it might full. After walking for awhile we approached the interstate where we had seen several homeless squeegee men the day before and we did not feel safe approaching this area in the dark. We ended up calling an Uber because we felt we had walked into an unsafe area. Had the RTA had adequate capacity this wouldn’t have been an issue. The next day we’ll probably just Uber to avoid the same outcome.

   RTA Castaway · 31 Jul 2026

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