Riva Fashion ريڤا فاشن

• Free

Last verified 6 Aug 2026

4.3 4682 ratings · App Store

1. 4/5Disappointed! Updated May 2024

   What a disappointment! Trying to support local businesses in Kuwait, I downloaded and tried to place an order for over 20 items. Upon checkout, I received the message that one item is not available,so I deleted the item and tried checking out again only for the same thing to happen. Each time I deleted the item “not in stock “ and attempted to check out again . I repeated about 15 times until there was only 4 or 5 items left in my cart, then gave up in disgust. Not sure if this is an inventory problem or an app issue or both, but I can’t be bothered to deal with this degree of incompetence. Update May, 2024 - I originally gave this app one star because it simply didn’t work. A few months ago I received notice that the issues had been resolved, so I gave it another try and I’m happy to report that the app is now functioning well. I’ve ordered several times and the items have always arrived within a few days. The app is not perfect though - when requesting a return, you’re given a return number with a link that says “Return Instructions “ but the link doesn’t work so should be removed or fixed. A couple of tips - always request a refund to your original payment method instead of the app’s “wallet” because it sometimes takes days for the item(s) to be picked up and then more days before the refund appears in the wallet. Also, if you go to a physical Riva store and items are not available in your size, they will place an order for you and it’s delivered free! I have found the store staff to be knowledgeable and friendly, for the most part, but some need training on the app - one employee did not know how to scan my receipt for an in store purchase so it would appear in the app under my purchases. I’m happy to support a local non zio*nist clothing store business and hope they will soon start a loyalty program to reward frequent buyers.

   Rose921k · 6 Aug 2026

2. 5/5So slow,not helpful service and didn’t work good with their costumers.

   I bought clothes when I try to change didn’t help me to do it . I go back to home without change . They have so bad services in the stores and hard payments by online , I can’t buy any things with many credit cards the need but checkout doesn’t work , I don’t know way . I really angry have bad idea about RIVA

   nad bad · 6 Aug 2026

3. 1/5Immature App

   This is the first time I use the app because I would usually go to the actual store, but with the current situation online shopping has become the most convenient way. Unfortunately this app or the people who are running it aren’t at the top of their game! First of all it took them few days to notify me that there was a problem with the payment. Which was actually at their end! For some reason they didn’t withdraw the payment! Since I’ve placed the order here I placed another 2 orders from a different app on different dates and I have received both already. But I’m still waiting for my tracking number! Who ever is in charge of replying via WhatsApp said that the app is not yet updated! I hope you figure out what needs to be done to improve your services.

   Zabya · 6 Aug 2026

4. 1/5The return service is awful

   The returning service in this application is completely awful, reflecting the supplier’s priorities in what should be addressed first and what is deemed least important. When purchasing through Visa online, all orders are processed immediately, often with delivery the next day or even the same day. However, when opting for cash on delivery, the order can take up to a week to be delivered. Currently, it’s been a week and a half since I requested a return. Although the return was approved, I have not received any update on when the item will be picked up, and consequently, my refund has not been processed. This clearly demonstrates the seller’s priorities when it comes to payment methods and their disregard for customer rights.

   Thisis.Maro · 6 Aug 2026

5. 5/5Technical glitch

   I had been over a month trying to place an order through the app, but it is not working! I never faced this issue before but I had issues with the app itself it doesn’t work properly!

   beating this guy up · 6 Aug 2026

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