Principal®

• Free

Last verified 5 Sep 2026

4.8 234867 ratings · App Store

1. 1/5Poor Service

   Last October 30th 2024 i borrowed money from this company and the lady who helped me told me that i am all set up and will get my money within 3 business days. To my surprise it’s been more than 3 days and it was still counting to this moment that im making this review exactly 11 days right now i still didn’t have my money. I reached out to you guys 3 times just to finally know that after borrowing money from principal i have to call Wells Thomas who is the third party to atleast ask them for updates with regards to my loan which this Wells Thomas are one of the company who also are not doing their job “Well”! They should not be in this business coz principl and Wells Thomas don’t have the heart in really helping people. Shame on you people!! Communication should be the one in your service. Don’t expect people like me who’s in need to know what to do next after borrowing from our hard earned money that was entrusted to Principal. I just wish my company would find another company that would help employees like me in times of needs. Take note i was already due for my payments, my birthday came without money, and until now money is still not in my bank. All in all next time you gonna borrow money wait for roughly 15 days for you fund to come. Shame on you people!!!

   Wilreggz4720 · 5 Sep 2026

2. 1/5The Worst 401k App in the Investment Industry

   Ive used apps for retirement accounts with Principal, Vanguard, E*Trade, Fidelity, Merill Lynch, and Robinhood. Principal is BY FAR the worst of them. The app is incredibly unintuitive and it takes an obscene amount of clicks to get to anything. Some of the worst offenders: 1. You can’t see pre-tax and Roth split out. You used to under “Contribution totals by source” (although it was many clicks + some math to get real totals), but, after a recent update, I can’t find Roth totals at all (I’ve clicked into every option on the app). 2. Finding tax documents at the end of the year was so confusing. There is no “tax center” where documents auto-populate, you have to go into a completely unintuitive part of the app (takes like 5 clicks to get there) and then you have to “request” you documents for them to even show up. I had to google how to do this. 3. The app logs me out every time (Face ID login is enabled) 4. I had a bug that locked me out of seeing my account on the app for 2-3 months (desktop worked fine, uninstalled multiple times, reported bug). 5. Theres no way to see how much you have made in a certain time range (you can only see % return (takes 4 clicks) and balance increase, but can’t seperate out contributions from gains). The Vangaurd app has pretax vs Roth, $ Gain, and the tax center FROM THEIR HOMEPAGE (not a single click necessary). The dev team needs to download some of these other apps, open a roth ira, and study.

   Hhamilton99 · 5 Sep 2026

3. 1/5Extremely Poor Service From Principal

   We have been trying for three months to transfer our IRA accounts from Principal Financial to Charles Schwab, and the experience has been unbelievably frustrating. Principal does not return emails, does not return phone calls, and the representatives we have spoken with have been rude, unhelpful, and completely uncooperative. A simple transfer request should not take months, yet Principal has made every step difficult and time-consuming. Their lack of communication and basic professionalism is shocking for a financial institution responsible for people’s retirement assets. At this point, I have zero confidence in their customer service or their ability to handle accounts responsibly. If you value timely service, clear communication, or basic courtesy, I strongly recommend looking elsewhere for your retirement accounts.

   JS-009234 · 5 Sep 2026

4. 2/5Worse than the old version

   A pet peeve of mine is when the “new and improved version” of something means lost functionality. Exhibit A would be the fact that you no longer get calculated monthly contribution feedback when you are deciding what percentage to contribute to each account. This was incredibly helpful in the “old” app. And the fact that I cannot see how the varying contributions will affect my family's finances until after I commit my changes is not an improvement. Am I expected to sit there with a calculator next to my phone so that I can make an informed decision. How is that an improvement? Plus I now have to navigate into sub menus to do things that were previously easy and informative. As far as I can see there is nothing new, they just moved stuff around and dumbed down the interface.

   cypher0n7 · 5 Sep 2026

5. 5/5Just your average Joe with a rollover IRA

   I was very frustrated when I had learned my old employee rolled my IRA to a different financial group, then I look online and see all the horror stories about Principal Financial and their app. I had no choice but to find out for myself because that’s where my money is. Let me just say I’ve had zero problems with the app, zero problems with the company, and would recommend anyone who is on the fence about it to just try it for yourself. I was waiting to be disappointed and to my surprise I’ve had nothing but a positive experience.

   Quober · 5 Sep 2026

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