POP MART Americas

• Free

Last verified 5 Aug 2026

3.2 254 ratings · App Store

1. 3/5WORST APP EVER.

   I was looking at my points and I had 0,on the old app I had 125 points and it doesn’t show any of the items I had purchased.I was signed in on the old app but now I show that I am not signed in.I feel like the old app is better that POP MART Americas,the old app was amazing I got everything that I ordered and It was a good quality app . I don’t know why they made us go to this app it is horrible POP MART needs to fix this now.

   Cristian16887* · 5 Aug 2026

2. 5/5Update is a game changer

   The update is amazing. Though I wish you’d offer the POP NOW market like in other countries.. The hint points are worthless now that most boxes have taken away the option to use the hint card. And the prices are now going up to $49 minimum for free shipping for POP NOW. I know that’s a pop mart issue not an app issue. The app now has a little game so you can unlock screen saver art. The social media/ posting aspect has not got any better. Can not figure out how to find friends. But no more crashing and purchases on Thursday drop nights actually go through. The notifications actually notify you before the item is released and sold out and will remind you a few times leading up to it. PLEASE ADD THE POP NOW MARKET OKAY I LOVE YOU BYE. If you’re reading this find my mercari my at is Psychedelicbohemian , my page name is my comment nick-name

   TchotchkeChild · 5 Aug 2026

3. 1/5PLEASE READ BEFORE ORDERING ANYTHING ON POPMART !!!!!!!!!!!!!

   I really genuinely hope this helps ANYONE by reading this. I NEVER make reviews and this is my first review ever. Popmart not take ANY RESPONSIBILITY for your package after you buy it. I bought a Hirono off of this app and I tried contacting MULTIPLE people regarding my package. No one knew where it was. My package came specifically from YunExpress which, if you look closely, has about 1k/10k reviews of packages not be delivered. I talked to Popmart and they said to contact my carrier. I emailed my local carrier, they didn't have my package and directed me to my supplier. I emailed them and no response. No refund. No package. Just money down the drain. PLEASE PLEASE PLEASE if this helps anyone DO NOT get this app or buy online from Popmart. ONLY buy in store.

   ialremmus · 5 Aug 2026

4. 1/5Faulty App

   Horrible app. It does not work well. It’s difficult to reset your password. It does not show your new password as being saved, although it actually saves it. Logging in also glitches often; developers must not know what they’re doing. It’s also difficult to figure out how to save your address and phone number. Even if you have it all filled out, the “save” button is grayed out and it doesn’t let you proceed. It seems like the autofill is the problem, which is ridiculous in this day and age. These are all annoying and inconvenient set backs as some of their items sell out almost immediately. Waste of time. Poor customer experience. Will NEVER use again.

   The Official Asihel · 5 Aug 2026

5. 1/5Worst App and Customer Service

   Pop Mart has the worst customer service. Cant get a hold of real live people that wont tell you the same generic message! PopMart launch a game that i was not aware of and lost 500+ points which i was close to redeeming it for a item that i have been saving up for after 4-5 days still no update about this lost 500+ points lost blaming me for a game that i did not play nor redeem! And the app also has no way to review items to get more points till use the website to earn more points! This lost of points is such heartbreaking not only i lost it and popmart is not doing anything about this technical difficulties they have the worst customer service!

   SkyeCloud1314 · 5 Aug 2026

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