Paychex Flex

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 7 Aug 2026

4.8 574342 ratings · App Store

1. 1/5Terrible App

   My company is making us employees use this terrible app for some reason, we had the original clock in/out system on the wall that worked perfectly fine. I tried logging into this app and it would just stay on the loading screen even with full bars signal and full bars on Wi-Fi. It won’t login me in so I can clock in. I’ve turned my phone off and back on multiple times and the same thing keeps happening, stuck on the loading screen. This has been an ongoing problem for the past 3 consecutive days so my manager recommended that I delete the app off my phone and re download. So I deleted it and now when I try to download it again. It’s stuck on the loading screen and won’t even download back onto my phone. I tried everything, Wi-Fi ,no Wi-Fi, turned phone off and back on, still stuck on the loading screen. Now I’m at the point where I can’t clock in for work or see my paystub or my schedule. Terrible app in my opinion. They need to fix it immediately. 0 out of 5 stars, but I can’t put 0 as a rating.

   HonestSteve1 · 30 Aug 2026

2. 1/5Positive reviews have to be bots

   I have used paychex flex for work for over 3 years, and it is without qualification the worst application that sees heavy usage in a modern workplace. The UI for every piece of its engagement platform actually seem to be intentionally designed to be counterintuitive at every possible level. For instance, tapping my pay is not how you get to paycheck history, for that you need to go to the dashboard. Time and attendance? No pto tab there. All of this fails to communicate just how glitchy flex is. Every single week the app breaks. We actually have taken to calling it “getting paychexed” as a shorthand, it is just that common. As I write this, attempting to open the app results in it telling me I am using an outdated version and that it should be updated, with a button that takes me to the app store, where it confirms the app has already been updated. The app is so poorly designed that I can only assume that any positive review has been paid for, generated via AI, or as a consequence of the extraordinary luck of using the app once without immediately encountering a glitch.

   Luke Ready · 30 Aug 2026

3. 1/5Incapable of doing its only job

   There is no way this app has 5 star ratings from real people. I have problems with it every single day and I know it isn’t just me from reading these reviews and talking to others at work. When I open the app, there is about a 50% chance that the app will even load to get into the clock in screen, and if it does load, there is a 50% (probably less) chance that the clock in actually works. Usually it just greys out like it’s about to clock me in and just doesn’t. So, I have to reset my phone over and over (because if it greys out and the clock in doesn’t actually work and you reset the app to try again, the app won’t load) until it luckily decides to finally work. Usually when I’m at work I just give up and use our walk up computer to clock in/out (which begs the question, why does it load up flawlessly on the company computer but can’t on the phone?). However, when I’m working from home I have to sit for 20-30 minutes resetting my phone repeatedly in hopes that one of those times the app will both load up and clock me in. I gave up after over 20 minutes today and had to email our office lady to clock me in and adjust my time. It’s ridiculous how much time gets wasted by this garbage app that can’t even perform its only task.

   Call of dutyFOLIFE · 30 Aug 2026

4. 3/5Disappointing Experience When Switching Companies

   I rarely leave reviews, but I feel like people need to know what happens when you’re not using Paychex Flex under ideal conditions. I recently started with a new company that uses this same app I had with a previous employer. The transition? Absolutely awful. The integration from my old account to the new one was a mess. I’m now locked out with zero access and no way to reach support, there’s no real-time help, no chat, and no one to call. Resetting the password took six tries. Even after following every step exactly, the app just refused to cooperate. It’s clunky, outdated, and frustrating, especially compared to other payroll apps I’ve used, which are much smoother. I get why the app has a 4.8 rating, if you’re with one employer and nothing changes, it works fine. But if you’re changing jobs or need any flexibility, good luck. This experience has made me seriously question how this is still considered a top-tier app. It’s not ready for real-world problems. Apple should take a closer look at this. Honestly, if I could, I’d be exploring legal options,this level of user lockout and no support access isn’t acceptable.

   riskfour$ · 30 Aug 2026

5. 1/5Constantly Logs False Errors

   Update; Still no update on this constant glitch. My clock ins/outs are constantly stopped and duplicated. There's constant errors and my manager constantly has to delete the duplicate ins/outs that usually aren't reflected on my time card until that day has already passed. In other words, to me and my manager it looks fine and then suddenly that same time punch will have errors. It's a weird glitch and it's been constant for a year. (And no it's not user error I've taken great precautions to mitigate this by making sure I'm always updating the app -and my phone ios, and making sure I have strong wifi, and making sure I'm not double tapping, and making sure I wait for the punch to reflect correctly before closing the app). And yet!!!! Original note; There's a bug with clocking in. I reached out to support to report a bug but they are very unhelpful. I constantly have to fix clock-ins or outs that weren't there, or it duplicates them, and every time I fix one it duplicates itself and creates an endless loop. It's awful and the only way to remedy it is to have my manager manually delete the duplicates and manually adjust my clock. The app is also so slow on startup.

   MadiStarlight · 30 Aug 2026

4.5 76608 ratings · Google Play

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• 7.75.2 · 28 Jul 2026