Papa Johns Pizza & Delivery

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.9 1587752 ratings · App Store

1. 5/5Great pizza - but app is a scandal

   I’ve been eating at PJ’s for decades - their app is great with their “papa track” functionality (to see if your pizza is ready)…. But today I noticed they’ve preyed on all their customers with a fake percentage tips. I don’t know how long it’s been this way, but the percentages are very skewed - No matter what I add to my cart, even the 15% tip is off by a large margin… it gets worse as you increase the tip percentage. The 25% option is actually close to 33-35% for my order today which is why I noticed for such a small order, why is my “25%” tip costing me a third or more of my order? Is this their app programmer taking a little off the top for themselves, or is Papa being greedy and hoping people won’t notice their “tip” isn’t accurate to the percentage button they are clicking? Seems a lot of people either refuse to tip or “over tip” and I really hated to find out that the app is preying on those who click the 25% button to support their local workers of great pizza pie. I wonder if Papa is aware or if it’s all some heinous unethical scandal. I mean it’s a tip, so we can’t sue for inaccurate pricing, it’s literally us giving them free money to help pay their workers as a thank you, but with the app doing your “percent” math wrong, in this day and age, isn’t an accident - it’s malicious. Now I don’t even trust leaving tips in any apps - how do we KNOW the workers are even getting the right amounts? Crime.

   Gleep52 · 30 Aug 2026

2. 5/5Love the pizza here the so called promotional discounts

   I rarely order pizza because I’m gluten free & have other food allergies too but have always enjoyed Papa John’s pizza. I’ve ordered twice through the app & the app is fairly decent but the promotions don’t seem so great when you’re charged for everything else ie gluten free crust, or other crust choices, extra anything, every topping & so on…I’m sure if I asked for extra garlic sauce instead of peppers I may get charged for that as well. Now I do realize that times have changed since I ordered pizza from anywhere because it’s more cost effective, for me with multiple food allergies including gluten & soy, to buy a frozen GFpizza & make it myself but good grief if y’all are advertising a promotion, on your website or otherwise, why can’t you charge the price advertised & leave it at that??? Seriously the repeat business you’re going to get occasionally from someone like me who orders once in a blue moon literally I would think would make up for the $$$ you might lose in setting promotions to draw business instead of possibly deterring it cause 2 pizzas on carry out shouldn’t cost close to $50…again I realize inflation is an SOB but seriously you could market your promotional discounts to better suit your customers & still maintain your profit margins right??? Food for thought big Papa John for real….my husband is from Kentucky & I’ve learned a little about how snazzy a businessman you really are & my hats off to ya but please give us slightly older & wiser folks that are on SSDI & fixed incomes a break cause we seriously need all the help we can get. Thank you

   BloomCo23 · 30 Aug 2026

3. 5/5Papa John’s what do you expect?

   This place made me and my uncle close our family owned pizza that was open by the guys father from Gino”s, his dad John opened it in the 1949 and we bought it in 1996, after some guy names Sammy ran it down for a couple years. We sold Queen B pizza from 162nd st and 45th ave across from Queen B deli to our customer Mario that had no idea how to run a pizza but we sold it to him and decided to buy John’s pizza on Parsons Blvd. and 45th ave after Sammy told us the pizza was making 7k a week. Turns out Sammy lied and we almost broke his legs so we made him work for free but we caught him stealing till I decided to start working there in 2004. We only made about give or take $1500 a week but I was doing everything except making pizza. Dinners, cleaning, serving customers, register, deliveries. I think the fact that I delivered pizza faster than the Chinese delivery man delivered Chinese food, I think the business explode to over $7k a week and we did good till we opened a pizzeria in Glendale. That was our downfall plus once we decided to close the Glendale shop the Papa John’s open across the street and that was the nail in the coffin. John’s pizzeria is a billion times better than papa John’s but people rather buy $9 pies instead of having an Italian restaurant with a huge menu and $14 pies. Oh well.

   John’s Pizzeria since 1957 · 30 Aug 2026

4. 4/5Scraig

   The app seems to be easier at times than the website; however, they both have their challenges. Still, I love the fact that you can order on line and once you get used to their kooky app and how to find things and change things it’s easier, just like anything...the more you use it, the easier it is....I will say, the that helped me with the app at the San Clemente location was really a wonderful, knowledgeable and courteous. It’s worth it to call in, just to order through him directly. I wish I could remember his name, but he was very sweet and encouraging, whilst I was having trouble ordering online and it was gonna giving me all the currency subtotals and totals in the English pound, instead of the US Dollar....he figured out what the issue was, by going online with his own phone, to try and mimic my issue. He didn’t care the amount of time I was taking up and didn’t seem to mind when I hung up to order it online once I was able to pull up the app and get the currency correct. How wonderful was that and he never once made me feel inferior or less than knowledgeable on how to traverse my way through the app. So, my long/short review is, once you get over the learning curve with this “papa johns app”, it’s easy enough...still having a few hiccups here and there...so, I say, skip the app and call in, to get a very nice young man on the phone, ready and happy to take your order over the phone, or just give a helping hand to someone who is “app challenged”....good luck with whichever route you take to order your pizza.

   challenged just by nickname · 30 Aug 2026

5. 5/5CHECK YOUR LOCATION

   I have twice ordered from the app and it is slow to update my “current location”. First time I was did it I returned home from Orlando, FL to North Carolina. As I used the app it never updated my location. I thought it would auto pick up my current location. I did reach out to the store and the manager was very accommodating. Also the manager at the North Carolina store felt bad for me because I was with my wife and kids sitting in the car. He quickly had his team make up our order locally. Second time I was earlier in the day in Rock Hill, SC drive home to Charlotte, NC. While in Charlotte reopened the app placed my order. In error, did not check my location being update and the app still thought I was in Rock Hill. After having it opened for 5-7 min before select the order option. I placed my order and when to the Charlotte Papa John’s to pick up my my order was 35 min away in Rock Hill. Lucky I call and had my sister pick up the pizza but I still had no pizza for dinner. Just if possible place on your list of enhancements a prompt that prior to ordering asked that you confirm the location BEFORE the order goes through or accepts payment.

   J HEF · 30 Aug 2026

4.8 373169 ratings · Google Play

1. 5/5

   great pizza and great service

   Darren L. · 29 Jul 2026

2. 5/5

   My orders just about always come out correct and on time, friendly staff

   paul gonzales · 29 Jul 2026

3. 5/5

   great service

   Loki Blackwood · 29 Jul 2026

4. 5/5

   it's my favorite thin crust!!

   Jamie Wheeler · 29 Jul 2026

5. 4/5

   most of the time my pizza is good, crossing my fingers

   Tiffany Davis · 29 Jul 2026

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• 5.35.0 · 25 Jul 2026
• 5.38.0 · 22 Aug 2026