Panera Bread

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.9 1255976 ratings · App Store

1. 2/5Poorly designed app, up-to-date features missing..

   Whoever made this app an ‘editors choice’ either lacks knowledge or did not spend much time testing it. For example, when it comes to payment cards / gift cards connected to the app account, there is a ‘current balance’ but no account sheet showing purchase and resulting balance history. You need a sheet of paper to keep track of the accounting. Starbucks and Dunkin’ do that better. The GUI is cumbersome and looks convoluted and dated. ‘Profile Settings’ for example has 9 menu entries, e.g. ‘past orders’, ‘payment cards’ etc but you have to log into each of those settings separately. I kid you not: you click on ‘payment and gift cards’ and have to log in to check you balance. You go back and click on ‘past orders’ and you have to login again. You write down the charged amounts and go back to the ‘payment cards total’ and you have to login again. (I am an IT Project Manager and have seen my share of badly designed software, but this is way up there..) And even though a payment card is connected to the account, when I used it at the Panera Store register the total card balance was updated in the app, but the purchase was not listed - the person at the register suggested to go online and type in the receipt data and request to get it manually updated. Sorry you ‘editors choice’ award judges - other store apps are way ahead in user friendly design, speed, feature rich design and interactivity with smart devices.

   Bayarnd · 30 Aug 2026

2. 1/5Not good

   No. 1 is that when trying to log in it wouldn’t recognize my password, had to reset password but when I tried to reset using the password that I had initially put in, said I couldn’t use my previous password. But wait! The app just said it didn’t recognize it when I put it in in the first place! So, after making up a new password, with my email, it forces me to go back out and put everything in again even though I was already in the system. Extremely annoying. So, No. 2, the app is pushing chicken teriyaki bowl and I like chicken, so I took the bait and ordered it. Big mistake! While all the other items with chicken use white meat, for this one they snuck in nasty dark meat! Awful! I can’t even stand the smell of it it is so disgusting. Had to throw it away and wasted about $13. And finally, the app doesn’t give any opportunity to rate the food or review it so others can be forewarned about things you’ve experienced, nor does it offer to let you review the condition of the food in the bag. I ordered in the app and went through the drive-through, and the food was just thrown in the bag haphazardly. The bowl was tilted and everything a scrambled mess (I threw it away but not because of that), the baguettes and scone were just tossed in and all jumbled up with the parfait and warm bowl. Worst drive through experience ever in that regard, but no option to review the experience in real time like other food apps give. Not happy with the app or the service, or food, especially since they randomly removed the strawberry poppyseed salad which is the only salad worth eating IMO, as if her in the US we can’t get fruit year-round. I’ll be seeking other options. Very disappointing all around.

   Granny Doc · 30 Aug 2026

3. 1/5Every single thing in this app slows you down.

   Every single thing that happens in this app is animated, it slides and moves and brings up an ad or some other information, literally EVERY single time you do anything. It’s actually really funny. My husband is so well-known app developer and I showed it to him and he just laughed and laughed. it takes so long to use this app it is literally funny. As my husband says this is like the amazing example of how you do NOT make an app. It’s not unreasonable that they bring up ads to try to sell you extra things but it would be so easy to do that without literally slowing you down as you’re trying to give the money. And it’s not just the ads, literally every single button you press like when you tap OK or something there are two or three other extra steps where they show you an amazing colored animation or a photo or something and then usually it again ask you are you sure you wanted to take that button and so on. The ad is like an incredible display of animations and such, it’s like watching a video clip or something from Pixar.!!! Once again my husband says it’s hilarious that you were literally trying to GIVE THEM MONEY and the app slows you down at every single step. This is not useable by a busy mom. Of course everyone loves Panera but, well if you want to have a laugh try using this app

   saffglenview · 30 Aug 2026

4. 5/5Still among the best but losing a star

   Occasionally, the Panera app offers a discount on something else with a 10-second countdown. I enjoy these deals. However, when ordering a drink through the SIP Club (a great deal), the SIP Club redemption notification often obscures the button to accept the discount. This notification lasts about 5 seconds, leaving only 5 seconds to decide on the deal. To improve the user experience, consider reducing the discount offer’s size or the SIP Club notification’s duration so that they don’t overlap. I primarily encounter these offers in the morning, when they provide a discount on a bagel (which I usually take advantage of), and in the afternoon, when they offer a discount on a sweet item. Another issue is the lack of an app feedback mechanism. There’s no dedicated category for providing feedback within the app or on the Panera website. I recall seeing an app feedback button in previous versions, but it’s no longer present. Consequently, I’m left to use app reviews as a means of offering feedback.

   wyodave · 30 Aug 2026

5. 5/5Amazing Food BUT….

   Fort Oglethorpe, GA location: The food is GREAT but I had some issues with the app as far as offering promo codes/coupons that the app doesn’t recognize and/or won’t accept. I’ve also had an issue with trying to speak with a manager when my food that I ordered for delivery had been sitting there for over an hour without being picked up/delivered as they were about to close. I was trying to get an answer on what will happen to my order if it’s not picked up and how to go about getting a refund. The young lady kept saying to come pick it up but I did not have my suv at home at that time and I had already paid for delivery/tip. It then took me 15 minutes to get a manager on the phone, and during that time 3 other people picked up the phone trying to tell me their manager was “too busy to take my call” and I replied that “I will wait on hold until she was no longer too busy” and finally 15 minutes later I spoke politely with the manager. Afterwards, my food finally arrived 2 hours after placing my order and it was ice cold but they did refund the sandwich, only…. However, I was shocked with the amount of times that I was told that the manager didn’t have time to deal with a paying customer, and I’m not just a customer that eats there every blue moon, I eat there about every other day spending almost $40 each time. So yeah, the entire ordeal put me off to the point that today is the first time I’ve ate at Panera since that night and that was a week ago. As for today, everything was on time, it was hot, and it tasted great. The delivery driver was fast, polite, and followed instructions perfectly! Hopefully the sketchy service and uncooperative attitudes were just a one time thing. Everyone has bad days and I’m sure it didn’t help when I was calling with a problem right before they were closing🤷🏻‍♀️!

   Amazing app😅 · 30 Aug 2026

4.9 101208 ratings · Google Play

1. 5/5

   easy to navigate

   Beckerz · 29 Jul 2026

2. 1/5

   Horrible. Uninstalled after they were hacked. I'm now getting at minimum 3-4 spam calls a day because of this company and will probably end up changing my phone number. I don't even do business with them now due to this fiasco.

   Secret Squirrel · 29 Jul 2026

3. 1/5

   App consistently closes ordering for breakfast 30 minutes before it says breakfast can't be ordered. App should correctly report when breakfast will be unavailable in the App for the kind of order I am currently placing.

   America Masaros · 29 Jul 2026

4. 1/5

   this app used to work months ago, and now it just doesn't. I've tried to sign in with the verification code but never get the text, no matter how many times I tap resend.

   Garrett Allen · 29 Jul 2026

5. 5/5

   Great food. quick service. always clean which I appreciate in a place like this.

   Caitlin Krushinsky · 29 Jul 2026

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• 6.9.1 · 27 Jul 2026
• 7.1.0 · 10 Aug 2026