Pacsun

• Free

Last verified 30 Aug 2026

4.6 66567 ratings · App Store

1. 1/5Disorganized and time consuming

   (I have an IPhone 13) The clothing categories are disorganized and when you shop on the app and click on a shirt for example, it doesn’t let you go back, you are stuck on that shirt and to get back to browsing the shirts you have to close the app re-enter, click on the category and scroll all the way down to where you left off. Some of the buttons just don’t work and they look like buttons but they are empty links. The order tracking and order details is just a mess, i don’t even know where to start. When you order more than 1 item, the app doesn’t document how much you paid for each item, it just clumps the items pricing together and tells you the grand total which is not good at all if your package is stolen (which happened to me) because it doesn’t tell me anywhere how much i paid for each individual item at time of purchase. PacSun has great trendy clothing and is a wealthy company. Their app being so glitchy and disorganized is just laziness it and shows a lack of dedication to providing their customers with a pleasant online shopping experience. If their app worked better i would shop at PacSun more. It shouldn’t be challenging to buy clothes off their app.

   Cloudileah11 · 30 Aug 2026

2. 1/5I don’t think I will ever shop here again.

   Don’t get me wrong.. I loveee the clothes and style they have!!!! I recently made my first order over Black Friday weekend and it said I could get everything so I checked out. As a few days went by I got an email saying 2 of the shirts I got were out of stock.. I was really disappointed because I was looking forward to these clothes and the app should have told me it was out of stock before it let me buy it 🙄 The email said it will discharge me from my card and give me back my money... it didn’t and it’s been a few days. AGAIN yesterday I got an email saying a hoodie and another shirt are out of stock and no longer will be shipped to my house. I was okay with having two shirts not coming BUT havingg 4 things being out of stock AFTER 6 days of already buying it isss annoying. I decided to call customer service about this and their service is horribleeee... they claimed that a lot of it isn’t in my order when it’s clearly on my list of items I ordered. Overall, I don’t recommend buying online and I’m really disappointed because I was excited for my purchases. The website and app needs MAJOR fixing and I don’t think I will ever purchase anything from here again.

   ONE OF UR BIGGEST FANS #1 · 30 Aug 2026

3. 2/5website/ app needs lots of fixing.

   let me start off by saying i absolutely love pacsun, it’s one of my favorite stores, might even actually be my favorite. i’ve gotten a lot of things from pacsun, and in-store theres never a problem. however, both the app and the website have some issues that are very frustrating for me. on the app, it won’t let me favorite or “heart” any of the items at all. i’ve been using it for a long time and it used to let me only do a few, but now it will not let me do this at all. recently, almost every time i’ve used the app i’ve had a problem checking out. a lot of times a sale won’t apply (that’s been advertised on the opening page of the app) and even more than that it will let me put items in my cart, and then as soon as i go to check out it will say they are out of stock. i know that they didn’t just run out because i tried to take them out of my cart and put them back in multiple times and it always says the product is unavailable. for example today i wanted to use the buy one get one free which is very limited time, and went to the shorts. i had about 4 or 5 pairs of shorts that the app let me put into my bag and none of them were available. the same thing happened when i tried on the website. these problems have been occurring for a while, i LOVE this store the app and website just need some fixes and they have for a while:(

   jkburden · 30 Aug 2026

4. 1/5Bad bad JUST BAD

   I really love this app they have good and nice styles, while I was shopping on here I saw some playboy sweatpants and playboy shirts and everything. I was gonna buy it but I waited like 5 or 6 days to buy it. Then on the 7th day they ran out of playboy clothes that I wanted. I was really disappointed because I wanted these clothes for my birthday since my birthday is coming up so I waited 1 or 2 days for the clothes that I wanted to restock hopefully they would restock. The next day they had all of the clothes that I wanted I was super excited to buy it so I tried to put some clothes that I wanted in my shopping bag but it says product unavailable I was a little mad but whatever it’s just a shirt so I moved on to the next thing I wanted it says product unavailable again then the next thing it says product unavailable I was mad and I tried to put all of the clothes that were out of stock the last time into my shopping bag then it says product unavailable I tried to contact them but they wasn’t answering it seemed strange because my sweatpants that were in my shopping bag said that they restocked them. I was really disappointed that all of the playboy clothes that were restocked said it was unavailable. Please fix your app. Thank you.

   iloovvefortnitee · 30 Aug 2026

5. 3/5Could use improvement

   The app navigation is mediocre. when i went to do online shopping pacsun is the only app that i prefer to browse on the website instead of the app mostly because the navigation isn’t neat and organized. For example, if I were to open the app and look into the women’s section, some items from mens show up in the top results like mens jean or shirts. Not only that, but the sort menu to filter out exactly what category just seems messy to me. I prefer to go into the women section, have another menu displayed of what category I would like to see and could display an “View all tops” or “View all mom jeans” along with being able to narrowing down the categories easier. Another complaint I have is when you sort into categories, all items that are “unavailable” show up and they are mostly items that are discounted. It’s annoying to see a cute top and click on the item and favorite it only for it to say it’s unavailable :/ if there’s items unavailable? why show them in the results ??? if there was an option to have an “email me when restock” would make sense to show these items, but if that email option isn’t there then why show the unavailable items ??? make it make sense :/

   _Sk!ttl3z_ · 30 Aug 2026

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