OneTravel Flight & Hotel Deals

• Free

Last verified 30 Sep 2026

• Free to download

Last verified 31 Jul 2026

4.8 17116 ratings · App Store

1. 5/5Awful experience

   I called in needing assistance on making sure I was booking the right things for me and my family as we are new to flying the man with whom I spoke with was rude as soon as we got on the phone I had to let him know he was being rude and I’d rather figure it out on m own he pleaded his case and asked to assist so I let him being as I had no idea what I was doing he better than originally but still not quite listening I what I’m asking for or educated me on things I didn’t know so I tell him all my luggage and need for my flight just to get to the airport and he has booked me for the wrong luggage request assistance with the issue to be told I’ll be contacted in 24 hrs after three transfers and explaining my problem 12 times before some one could do that much I know or sure 2 of the 4 people I folded to see Catherine and Britt again they were very uneducated on how to help me not much understanding was made

   Pearlie96 · 30 Sep 2026

2. 1/5😡

   They will charge you even for breathing, the customer service is terrible, people who work here do not speak well and you can't understand anything, basically they don't offer any help or solutions, a few months ago I bought flights with this app, when I arrived at the airport they told me that my flight has been canceled months ago, that my flight was going to be the next day, that it wasn't their fault since I hadn't bought the flights directly with the airline, it was one travel that was in charge of letting me know, something that never happened! Now months later I buy flights through onetravel again and after I paid a man calls me telling me that since it's a low-cost airline they change and cancel flights often and that the best thing I could do is pay 60 dollars for one travel to take care of the rebooking so it doesn't cost me more with the airline directly! which makes no sense because I called the airline and they said, if that happens they themselves will assign me a new itinerary, or in the worst case a refound, plus they charged me a fee of 7 dollars for each bag that I paid for, meaning they charged me for paying for bags, which wouldn't happen if I had paid for them at the airport 🙃

   manurg04 · 30 Sep 2026

3. 5/5Advance check-in services doesn’t work

   This app has good flight prices but the check in services, is the worst/ they say you’ll receive your boarding passes at your email, and is not true. Still waiting for it. They should reimburse for not fulfilling this service that should have been done on 24hrs advance before flight. Never buy any adds on specially the supposed check in services. Have to wait to go AirPort and have it at Airline Counter

   vilmajim2004 · 30 Sep 2026

4. 1/5Inconvenienced Customer

   This app was not helpful. At first I thought it was working out great! Until the day of my travels. (Like as of rt now, as I am writing this review!) I checked-in this morning through an email sent from OneTravel and it confirmed I was checked in. When I arrived to the airport 55 min prior to departure it said I WASN’T checked-in and they had closed out the kiosk for boarding passes for my flight. Earlier this day, the app gave me a choice to “print” or “get app” to receive the itinerary but not the boarding pass. I now had to stand in line to get it. The line was long enough that when i reached the desk the time needed to board that plane had passed. 30 min to departure you must already have your boarding pass in hand. It was 26 min to departure. As a result, I missed my flight. The attendant said if I had checked-in earlier there wouldn't have been a problem. I explained that I DID through an email from One Travel before I even downloaded the app! But she replied it doesn't show in our system. To make matters worse, she said my travel did not include luggage. Therefore, I was charged $25 to check in my bag. She booked me on a later flight that is delayed and expected to depart at 6pm. My original departure left at 2:50pm. It is now 3:10pm. I have to wait an additional 3 hours before I leave and another hour and ten minutes before I arrive to my destination. Im traveling for work. My next step is to inform my clients about the hold up and then everything after that, well, is a domino effect from there. I am so upset at myself for choosing an unreliable source to handle my travels. Dont even bother! Just pay the cost directly to get things done right! Especially when professionally you are expected to provide a service of dependability!

   TracyMP · 30 Sep 2026

5. 1/5Terrible experience not as advertised

   Had a terrible experience with this booking company and will never use again. Have used other companies with much greater ease and Transparency in the past, but One Travel advertised car rentals in addition to my flight, so I reserved a $51 dollar car rental for 2 days in Orlando through Routes Car Rental. Upon arrival, the shuttle didn’t come for 40 min while i was on hold trying to call for it the entire time, the website advertised would not take my reservation number to call for pick up. Once we arrived the agent seemed helpful at Routes but would not budge on the price and said it would be up to One Travel to cancel the reservation I had made with my debit card. I tried to call one travel and use the chat for help but they just sent me to another number that I waited on hold once again for another 30 min, once I finally talked to an agent he put me on hold for another 45 minutes to call the rental company, finally the agent (who was very hard to understand) came back in the line to say they could not cancel the booking and would charge a fee of $75 which was more than the entire price of the original reservation, saying that the car rental company would not allow them to cancel the reservation, but the agent at Routes tried to say it was One Travel who forced us to keep the reservation or pay the fee. I’m not sure who was ultimately responsible as everyone was passing the buck, but I do know it was a terrible and incredibly misleading experience that took about 31/2 hours of our time and 3x the money we expected to pay. The shuttle service was not quick and I expect that it will be a difficult process for return as well and will require us to leave extra early, taking more time from our trip. Do it use OneTravel and expect lots of additional fees with Routes, without the additional driver it was going to be $153 total with a $500 hold so much higher than the $51 advertised as including all fees and taxes.

   Kthiebaud · 30 Sep 2026

4.7 6886 ratings · Google Play

1. 5/5

   always efficient

   Racheal Duncan-Suero Reyes CPT · 31 Jul 2026

2. 5/5

   well

   Alireza Zamanian · 31 Jul 2026

3. 5/5

   l like these app it really works perfectly, I would recommend others to use it,l give it 100%.

   PASEKA LIKALELE · 31 Jul 2026

4. 2/5

   clunky interface. Seems to forget my password even more often than I do. some of the trips are priced well, but I'm going back to Kayak.

   Randall Reese · 31 Jul 2026

5. 5/5

   good services

   Miriam Fuller · 31 Jul 2026

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• 4.274.0 · 30 Jul 2026