Nykaa – Makeup/Beauty Shopping

• Free

Last verified 31 Jul 2026

• Free to download

Last verified 30 Aug 2026

4.4 1649 ratings · App Store

1. 5/5Great company with great UI

   I am following Nykaa from the initial days and have always been amazed how they got their User experience right, right from the start. Something which I have seen even top e-commerce retailers struggle at, even today. Nykaa’s success is due to its great user interface, efficient delivery and ability to keep fake products out up to a great extent where Amazon/Flipkart have clearly failed.

   harineemn · 31 Jul 2026

2. 1/5Coupon system is a joke

   Their coupon system is a joke. If the transaction is not approved for some reason they will just mark the coupon as used and you cant use it again. Its gone. I used a coupon to order few items and after the payment, their pge said that the payment was unsuccessful so and that i needed to pay COD for the order although the money got deducted from my bank. Since it was a gift, I cancelled the order and the amount for the order was refunded in nykaa wallet, not the coupon mind you. Talked to the customer service people and they said that the coupon cannot be used again. I didnt want to fight for 400rs so i went ahead and had another 5% coupon which i used this time and the payment failed again. I then tried the retry payment option and paid using my friend’s account. They had removed the coupon again since the payment didnt go through to which i was unaware of. I asked my friend i needed to make a payment of 300 and he called me saying it was for 490. This was really embarrassing. Uninstalling the sh !tty app after the delivery.

   DeeTee576 · 31 Jul 2026

3. 1/5Such uncooperative service

   The customer service is actually so horrible. So I ordered a wig in a dark brownbut when i received the wig it was completely different colour. It was much lighter than as per the website. So, naturally, I requested for a refund. But they deny it, claiming that it was opened, when in fact it was not. I try to contact help but even though I kept telling them the I did not open the package, they kept saying that it appeares to be opened. It was like talking to a bot. although maybe I was. So I called them and I repeated everyhting in detail and the guy talkokg to me switches up the reason and says that they cannot exctiy because they only accept cancellation if the product is damaged, Like what?? One of the options under the “reason for cancellation” literally is “Product not as per the website”, So why would they put that as an option if they can’t take it.

   Anita MW · 31 Jul 2026

4. 1/5Pathetic Order Workflow

   As a first time order I had some coupons to choose from which is valid for first purchase. If the payment goes wrong on the first one and if you retry it internally creates a new order while the user workflow is the same order being retried for payment. On orders page it only shows single order but when called the support they see 2 orders: first being pending payment and the 2nd as confirmed. And no coupon is applied. Unfortunately the support is pathetic and offers no help nor willing to correct it nor log a case. 1 star because of extremely poor customer support (Rinku) offered no help nor rectification , wrong workflow: incorrect system workflow hurts end users, and finally was told someone will call back and no call received. Nykaa should update the order workflow and provide better support.

   Ronald Bhuleskar · 31 Jul 2026

5. 1/5Worst app

   They don’t mention Delivery date or time..and they send msg about delivery date on the same day.. , so if u r not at home u will not b able to receive .. don’t like Nykaa’s policy at all. I mistakenly ordered NYkaa BB cream, I wanted to cancel order but before I cancel it got confirmed and there was no option to cancel it .. I waited for to receive the product and the return it. After I received I send request for return but it got rejected by NYkaa ... So I can’t return..I don’t like the return and refund policy.. it better to go any cosmetic shop and chk the product then buy.. I wasted my money believing this app..and the BB cream’s packaging was so bad, it was red from outside.. I want to rate the app -100 ,u guys r lucky that don’t have that option..I never gonna use NYkaa again .. I hate this app. U guys don’t know the value of money.

   vartika- · 31 Jul 2026

4.7 2837064 ratings · Google Play

1. 1/5

   services are so poor and they didn't refund me on my order which was not delivered to me and on another order the order is so damaged

   Paawan Garg · 31 Jul 2026

2. 1/5

   1 star se bhi kam hota to wo deta 18 july se oder kiya huaa h aaj 30 july ho gya h abhi tak oder receivedi nhi huaa h date pe date de rhe ho mumbai jesi city me 2 din me parasal mil jata yha itna time lag rha h or ek parasl received huaa itne sare parsal mese wo bhi usme kuch ni nikla bina prod. ke parsal receivd huaa h nykaa jesi badi compy ne ese kam hoga to kiya krega banda

   Abhishek Oza · 31 Jul 2026

3. 5/5

   🥰🥰

   Warisha Quadri · 31 Jul 2026

4. 5/5

   wow

   Nishind Rasal · 31 Jul 2026

5. 4/5

   very good product to skin

   ALISAB Mulla · 31 Jul 2026

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• 4.0.3 · 31 Jul 2026
• 4.0.5 · 28 Aug 2026