AJIO Online Shopping App

• Free

Last verified 31 Jul 2026

4.7 5481 ratings · App Store

1. 2/5Lost my money in Ajio

   I lost 1600 Rs in Ajio I received old faded clothes from Ajio So i raised return request but they told me to courier to Ajio return desk as they couldn’t pick up dresses from me but i had some other dresses picked up from the same place So i sent courier by professional courier only. The tracking ID shown it’s delivered next day itself but I didn’t receive refund. I mailed about 5 six weeks 12 times and called customer care 2 times they said they’re busy. Till now I didn’t receive my 1000 Rs . Also one of my dress , i had no tag in that dress while receiving. They didn’t pick up that dress as it had no tag. So i lost 600 So please be careful while buying from Ajio

   Rathna Gokul · 31 Jul 2026

2. 1/5Very unresponsive customer care

   I am writing to express my profound dissatisfaction with the customer service provided by AJIO. Recently, I placed an order and unfortunately made a typo in the phone number. Understanding that this was an error on my part, I sought to correct it promptly. However, my experience with AJIO's customer service has been nothing short of a nightmare. When I realized the mistake, I immediately tried to contact customer support via phone, only to find it completely impossible to reach a representative. The line was either constantly busy or led to endless hold times without any resolution. As an alternative, I emailed customer support, hoping for a quicker resolution. To my dismay, the response time was abysmally slow. It took several days to receive a reply, and even then, the responses were generic and unhelpful, failing to address my specific issue effectively. Due to the incorrect phone number, the delivery person was unable to complete the delivery because an OTP was required. I understand the necessity of such security measures, but the lack of accessible customer service to rectify a simple mistake is unacceptable. This experience has been extremely frustrating and has significantly diminished my trust in AJIO. I expect much better from a company that claims to value its customers. Immediate improvements in customer service accessibility and response times are desperately needed.

   Harshiki · 31 Jul 2026

3. 1/5Returns and Exchanges are on deaf ears

   It’s like a one way channel. You can only order and give them money. In case you have a problem with the order and looking for return or exchange, you will be LITERALLY HARASSED to the core. They have a million reason to void your return. They are not reachable on email or phone or whatever mode you say. I waited for 33 minutes on a call before connecting to an agent who just reads a para from her desktop. You question them then get the rudest ever reply from a customer care ever. They will annoy you to such an extent that you would just want to ignore the return and throw the product in garbage give them the money. It is literally HARASSMENT. They just want to spoil your peace. If you still wish to purchase from AJIO, be sure to loose your sleep and peace.

   dscaha · 31 Jul 2026

4. 1/5Worst service!!!!

   I seriously have no idea where the root of the issue here is. I ordered two items got a package stating two items are inside the parcel and when I open there is only one. A simple mistake by the seller can be the cause it can be handled very easily by giving refund or shipping the missing product or at least a gift card or a voucher. But what they do is completely refrain from accepting the mistake. Lol completely invalidating your issue and stating nothing can be done. Lol now what do I do???? I just lost my money on ajio which that do not even hold themselves accountable for. If I wanted to scam them i’ll try that for a super expensive product not a kurti on sale!!!! Never ordering again. And I suggest you guys save yourselves from the trouble aswell. Jai hind.

   oyii suki · 31 Jul 2026

5. 1/5Unacceptable Error and Lack of Resolution from Ajio

   I am extremely disappointed with the service from Ajio. I ordered two sarees, but I received an entirely incorrect item. Despite my complaints, Ajio insists they sent the correct product. This is not only frustrating but also a clear mistake on their part. Whether it's an inventory error or a transportation issue, it's irrelevant to me as a customer. I demand a swift resolution and the correct items delivered. Ajio's refusal to address this issue seriously is unacceptable, and if not resolved promptly, I will escalate the matter through consumer protection channels. This level of incompetence is disheartening and needs immediate attention.

   Dhanusha Prathipati · 31 Jul 2026

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