myCigna

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Last verified 30 Aug 2026

Shown for US

4.8 150843 ratings · App Store

1. 3/5Doesn’t save login info

   It’s a bit archaic these days to have an app that you have to physically input a password every time. There’s no Face ID option. I have to go into my phone’s password storage each time and search for Cigna to pull up what my password is, and it’s frankly just kind of a time waster. Especially as the mobile website will fill in the password automatically (although, I have to submit to two-factor authentication when I go that route, despite having already checked the ‘remember me on this device’ box 🙄). Also, you can’t pay your premium or bills on the app! That’s… ridiculous. After wasting my time hunting fruitlessly on the app for a way to pay, I went to the website. Makes me wonder why there’s an app at all! That said, the app is set up in a user-friendly way. I like the way “find care” part is divvied up to help you determine the best option for your current situation. But last week, while attempting to set up a virtual appointment, I ran into a bug and couldn’t complete my registration. I had to start over completely on the website. Which, again, just wasted my time and irritated me. How does this app have such a high rating?

   Ally_Ally_Bo_Bally · 30 Aug 2026

2. 2/5This is only about the app

   My first application review and I had to give 2 stars…This is only about the app, not about the company or its services. 2 stars for being able to do half of the basic tasks on the app, but having to switch to their websites because of everything I’m going to rant below. It looks neat and organized at first but the more you use it the more annoying it gets. I’m in software industry and this is getting on my nerves every time I try to use it and give it another chance. Sigh… Smaller things first: it swipes the page when you scroll, it’s slow to load when you click. Slightly annoying one: it randomly shuts down when you click on something and asks you to log back in even when I’m actively using it. The actual problem that makes small bugs above more irritating than they actually are: the app doesn’t provide as much info as their website. Trying to assign a provider would ask me to go to the site, i can’t add a doctor to my care team unless I use their website, doing these on their website I would then have to constantly see their little pop up to download their app, WHICH DOES NOT PROVIDE THESE FEATURES OR HIDES THEM SOMEWHERE THAT IS VERY HARD TO FIND. Why do you guys bother building an app at the first place if you don’t plan on having the important features deployed first???

   NotAKaren.TrustMeBro · 30 Aug 2026

3. 1/5Getting an animal would be more beneficial than getting CIGNA

   CIGNA is a garbage company that is 100% out there for profits. They have denied every single my doctor has asked for my medication’s. Has forced us to go through the audit process for every single one. He recommended neuropsych to get more information so he could make the best decision possible. This was approved in March. I called all around town for three weeks and couldn’t find anyone that would take CIGNA. finally got on the phone with CIGNA. They recommended a place but it wasn’t referred by my doctor. I had to go back in for another appointment. I did. it became recommended that it was good. Doctor said it was good. It was just a six month wait. That appointment is Monday. I just got a phone call from them saying CIGNA has denied my approval saying they have deemed it’s not necessary. when I called CIGNA to challenge them on this denial, they said they don’t feel that it is necessary so it is denied. I waited a little over six months and have been struggling the entire time just to be told that it’s not going to be covered. Even though I was told over six months ago that it would be. I hate this company. I hope it burns to the ground. if you are planning on switching to CIGNA, I would recommend buying a cat or dog. You will most likely have better luck with your health with that you would anything that CIGNA is willing to help you with. I see the app developer has sent the blanket message that AI probably pre-generated. I have sent an email to that email. I will update this if anything happens.

   FTLAK · 30 Aug 2026

4. 1/5Do not trust

   You expect that an online app will be accurate. Not with Cigna. I was called this morning and was told that my eligibility was confirmed and my insurance card was on the My Cigna app. Not true. There was a card online but it was populated with out of date information. I discovered this at Walgreens after waiting in line and being told that the BIN and PCN numbers were in error and my six prescriptions would not be covered by Cigna until they were corrected. I fully expect that Cigna will soon correct their errors but I do not why they allow the application to post out of date information. Had they posted that information was being updated and a revised medical card would be available in 24 hours I would understand and I would have avoided a public discussion concerning the online insurance card and why it was no longer accepted. Cigna’s errors and omissions are sadly not limited to bad data. Their supposedly professional staff (Rn’s not MD’s) are quite willing to debate medical issues with cardiologists and their staff. Ultimately the doctors rule the day but only after wasting time by the doctor, patient and pharmacist. These issues are rarely documented in the patient’s file resulting a repeat performance by fresh Walgreen personnel who are ignorant of the past history and who are quite willing to further expose their ignorance in a refreshed debate.

   ccweems · 30 Aug 2026

5. 1/5How can you ignore so many of the same complaints?

   How does this have a 4.8 rating?! It’s very frustrating to have an app that won’t automatically pull up the password or allow you to save it. Considering how many people have complained about this specifically, I don’t understand why they’re not making this a top priority. But that’s only one problem. I’ve been having trouble getting the back button to work, particularly on the wellness portion, so I came to look at the reviews and see if anyone had some hacks. I’m not surprised to see how many other people complained about the functionality. I also agree that it’s not at all intuitive. And it only transfers my steps and exercise minutes from the apple health app, everything else needs to be manually entered. Then some things won’t save when I do try to enter them. But I could probably live with that if I didn’t have to try 10 times to go back to a prior screen. The frustration this app provokes defeats the purpose of what it’s intended to do: manage stress, save time, get healthy. I spent more time trying to choose the healthy habits on here, when I could have been implementing the habits instead. And having your ai generated response to every complaint makes no sense when you are the problem, not the user.

   GennyBuck19 · 30 Aug 2026

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