MyAtriumHealth

• Free

Last verified 6 Aug 2026

3.5 832 ratings · App Store

1. 2/5The newest update ruined it

   This app used to be great for communication with my medical team, making appointments, paying my bill, etc. The newest update integrated Carolina Care pharmacy services into the app and has completely wrecked the medication management section. You are no longer able to message your provider directly about medication refills. The app sends you to the Medication section of the app immediately. But if your prescription has no refills, that medication is locked so that you cannot send the pharmacy a message asking them to contact the physician, either. The app instructs you to contact your pharmacy. The problem is that Atrium forces us to use our mail order pharmacy. So the pharmacy is suddenly bombarded with calls requesting refills, so the average wait time is >45 minutes. The whole process was ridged with no thought given to how refill requests to physician offices could be reasonably processed. Hopefully, it will be addressed before the staff at the pharmacy all quit in frustration.

   Mikey689398 · 6 Aug 2026

2. 2/5Not terrible. Not great.

   App crashes... A LOT. I do like how there are records in the app for the last 5 years. It’s interesting to watch how my blood pressure has gone down over the years. Information, I never would have known otherwise. You can also see all labs you’ve ever had. However, I have had a good many issues with the app. It crashes a lot when trying to renew prescription- also that is not an easy part of the app to stumble onto. I had to look for it. It’s not obvious that there are submenus inside each category and if you click into one, you won’t be taken out of that submenu if you go to a different category of the site and then back to that category. Ex: category Health Record : submenu lab results. Click out and into category doctors notes. Go back to health record and I am still in lab results, not at health records main menu. Which is why it took a while to figure out where prescriptions were. I’m 28 and very familiar with app technology. It would be a bit difficult for an older user.

   Lex Shea · 6 Aug 2026

3. 2/5Frustrating

   Wait times are ridiculously inaccurate. Had to make an ER visit this weekend. Said wait time was -15min. It was an hour and a half before we were triaged and it was 4+ hours before we were taken to an ER bay. I work for CHS so understand how unpredictable the ER can be. But when I asked the receptionist to check another facility it was even more inaccurate than that. I suggest the wait time function be removed until it can be improved. It’s bad enough to have such a long wait but when you are expecting such a drastically different result, it is extremely frustrating.

   asdftghiok · 6 Aug 2026

4. 3/5Convenient but Buggy

   I have enjoyed this app for a couple of years without any issues. Recently, I have not been able to pay through their built in billing system and I am a paperless billing user. I have tried for a couple months to pay via the app without success even reaching out to the Billing team via the app. I was directed to try again and then call a number. I just want to give them my money and it’s not easy anymore.

   MercyP22 · 6 Aug 2026

5. 1/5Atrocious Customer Service

   App is fine. Not exactly cutting edge or anything you can’t get from the website… will not even let me message my doctor anymore. Contact customer service and told “you don’t have an established relationship with him”. Even though he prescribes me medicine, asks me to send him numbers (via message) every other week and adjusts the medicine based on that. So now I get to spend an hour trying to get through to someone via phone so that they can just tell me “this would be easier if you used the app”.

   tjh581 · 6 Aug 2026

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• Reduced Motion — SUPPORTED Store published
• Sufficient Contrast — SUPPORTED Store published
• Voice Control — SUPPORTED Store published
• VoiceOver — SUPPORTED Store published