My Doctor Online (NCAL Only)

• Free

Last verified 30 Aug 2026

4.8 88466 ratings · App Store

1. 4/5Recent problems

   I have used the app for a few months now and have found it very helpful. Lately however I can not get to the area’s I want to visit. I click on the area I want to see and it tells me I am leaving the app and going to the Kaiser website. The screen goes black and the blue line at the bottom starts to move. Then a page shows up about what I am looking for and the blue line stops right around the e in Kaiser. The page freezes and I can not click anything on it. Sometimes the cookies page shows up and freezes. Please fix this issue. Like I said before I have used this app for many months and have not had any issues with it. I think it is a good app. Please get in touch with the Kaiser team and see what is going on.

   Laird of Dunans · 30 Aug 2026

2. 3/5Adding children to moms app.

   I would just like to say that Kaiser and the world need to “get with it”!! Ideally, I would have loved to be married with two kids just like the whole world is right? WRONG!! I myself have two beautiful children with two separate and different fathers, who have both been ordered to provide health coverage for their children via the department of child support. One of my kids gets Medi-Cal and the other has Kaiser paid directly by her dad. He however, is not a Kaiser member and uses his free VA benefits instead. So the problem I have is, that Kaiser does not allow the custodial parent to add her children in the MyDr app because I’m not the account owner. This is very frustrating as a mother who has 100% physical custody and care of her kids and still can’t possibly get allowed ACCESS to her child's medical information and can’t utilize the “app” for BOTH CHILDREN! I have 50/50 legal custody of my children but I don’t have the ability to add my child to the app because I’m not the one who pays for the membership??????!!!!!!! Please fix this and allow the custodial parent to add her kids to the app. So maybe I can get her appointment reminders and prescription refills instead of the “dad” who doesn’t “do” anything except pay for the insurance!!! Ty.

   audisaok1977 · 30 Aug 2026

3. 1/5Rediculous

   I had a rash break out on my face 2weeks ago. After trying a few days to deal with it myself (and it spreading and causing my under eye to swell) I made an appt-for 3 days later-earliest I could get in) with a primary care dr—NOT my dr just a random dr who had an available time. I went directly from work so I had on full face makeup to cover the rash. This dr stood 5 feet away from me and leaned a bit toward me and diagnosed rosacea (?). I’ve been to a dermatologist enough to know they remove any makeup over the area, use a very bright light and a magnifying lens to check the rash out before they prescribe some medication that can have side effects. When I requested to see a dermatologist she prescribed a an oral medication and told me if it wasn’t gone in 10-14 more days call back. When I requested AGAIN to see a dermatologist because IT IS NOT ROSACEA, she referred me to an online derm appt. First off, if my car breaks down, I do not call a refrigerator repair person. I call a car repair person. And I don’t send them photographs of what the problem is. THIS IS AWFUL MEDICAL PRACTICE! Thank god it was a rash and not cancer!!! I healed the rash with Allegra and vaseline. Now That it’s all but gone, 2 1/2 weeks later, I have an appt scheduled with an online dermatologist for a week from now…great =\

   fjjdtikddwydfujxih · 30 Aug 2026

4. 1/5Sign in Issue

   Since I changed my password it will only work on Kaiser’s Website and not on the app. I’ve checked my saved password to see if it was wrong, but it is correct. I even tried keying it in and checking at different times of the day and evening. Kaiser wants me to check in to my appointments using the app. The clerk working at the check in desk told me she had an IT issue with hers that took 2 Years to resolve. Ugh! Any suggestions to how to resolve the issue before my demise. New password was sent by IT through snail mail. Which was something I told them not to do, the new one I already had worked on the website. Once they issued a new one, I was cut off for a week. I received over 14 emails directing me to the website which was unavailable! I had appointments, messages from Drs., billing, an RX to order, and lab results. I was forced to call on the glitchy phone system. 8 calls later I got 2 things done. My RX didn’t come by mail, even though I talked to pharmacy. It required another call, and having someone else pick it up, because I became too sick to go. New password words online like the old one, but not on the new and updated app. Today the app doesn’t even load. More work needed.

   K Roar · 30 Aug 2026

5. 4/5My Doctor Online- Kaiser:

   The recent upgrade has issues that need to be resolved. The older version was working quite well, but this new version tends to shut down, with a message, “Try again later.” When you’re having medical issues and need to schedule appointments, reorder medication, send secure messages to your doctor, or look up lab reports, constant “try again later” messages delay the process of taking care of your health needs. Tech needs to get these issues fixed right away. On the other hand, when working well, the updated version seems to be headed in the right direction with ease of finding the correct category for information.

   dawgfun · 30 Aug 2026

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