Modern Animal

• Free

Last verified 31 Jul 2026

4.9 4304 ratings · App Store

1. 2/5CS & Ops team need help

   been a fan of MA since day one. living in LA and after getting our first dog, i wanted the best care for her. my husband and i found MA in weho and loved the idea of app based care management. her appointments were seamless, offices were impeccable, refilling her medication was easy and communication between us and her provider was above amazing. in this last year, there’s been a dramatic shift in quality of service. especially around her medications. lots of gaps in communication- they rose no awareness about how often she’d be seen for pill reevaluations, checking in about her prescription status to find out it was never sent in the first place, vaccines or other various updates. also, shortages of her medications in shipments…is kinda unacceptable. everyone who works there is so great at their job. either the agents in chat, the doctors to the nurse team- everyone is doing their best. there just doesn’t seem to be a platform that’s connecting the lines of communication between these teams. information doesn’t seem to transfer over really well. transparency isn’t really there, which was why i came to MA in the first place. MA has grown so much over the last couple of years since we’ve joined and it’s been really cool to see it happen. however, if this doesn’t improve- this membership is no longer for us. good luck guys!

   Dordigo · 31 Jul 2026

2. 5/5OMG I’m so impressed + thankful

   We just recently rescued a Great Dane puppy and our first vet experience at another clinic was awful- long wait times, zero transparency, zero customer service, and the vet seemed eager to get the appointment over after being with me for 5 minutes. When I asked questions the vet and the nurse seemed annoyed. I feared all of Los Angeles vets would be an expensive sub par experience with Vets just interested in taking all your money and little desire in providing a positive experience for you and your pet. Then a friend told me about Modern Animal and said they LOVED it so I decided to give it a try. So far, the app is hugely convenient and informative and so refreshing to know I can get answers to all my concerns in the blink of an eye! I feel SO supported! We easily scheduled our first visit through the app with ease and lots of availability. Although we haven’t experienced the in person vet or office yet, I can already feel we are in great hands just from the chat interactions. Modern animal clearly has a dedication to customer service for both the owner and the pet. The services in the app alone are worth the all access membership in my opinion. So happy I found this and I’m looking forward to our in person visit now :) thank you modern animal for changing the game and offering a new loving + intelligent way to provide care for our animals!

   Buns723 · 31 Jul 2026

3. 1/5I can’t recommend choosing another Vet enough

   I think modern animal is an absolute rip off. Maybe it’s just the location I am in, as I live in the Bay Area in California. It’s insane to me how much I’ve spent on them for me to get absolutely nowhere every time. They have offered solutions that would have killed my dog as well. I have spent a minimum of $700 every visit and I pay for their yearly service. Anytime I’ve needed anything done, it costed $700 for blood work and other tests when my dog had a problem. They say he’s fine when he clearly isn’t then recommend something else that doesn’t resolve the issue at hand, which I’ve obliged every time except for the few times they have given me really concerning recommendations. For example, my dog had worms in his stool, I showed them a picture, gave them a sample with the worms in it, they told me he doesn’t have worms and that he has a yeast infection in his ear. Or my dog had be consuming massive amounts of water everyday then urinating in the house, minimum $700 and they got no where then recommended putting my 12 yr old dog under so they can remove all of his broken molars. Will my dog wake back up from anesthesia? What kind of life will he live after having his molars removed? Overall, I am so disappointed and dissatisfied with modern animal. I started going to just a local vet and built a rapport with them. It’s honestly way better.

   DaringDylan · 31 Jul 2026

4. 2/5Great concept, dismal execution

   While the quality of care I received at one of the clinics was excellent, from the lovely vet tech/receptionist (she herself, Sarah, deserves 6 stars) to the doctor who treated my German shephard, the fatal flaw in this type of app-based service is the lack of accessibility to speak directly with the vet who treated my dog’s laceration and who subsequently diagnosed him with cancer and a heart murmur. Even though they market themselves with an elevated, personal approach to their membership program, there is not an option to directly speak with the vet who makes diagnoses or performs treatments. Because it is ONLY app-based (you can’t even schedule appointments on a web browser), there is no way to connect with your vet and WILL BE bounced around from vet tech to vet tech who will consult with a “care team” on duty then, who will almost always have never seen your pet’s medical records beforehand. Their $200 membership is essentially like a gym membership, sure all simple exams are free (but not any other services—they charge $45 for nail clipping even—hilarious! PetSmart charges $20). My local vet is much cheaper even with the $80 non-member exam fee for a regular check up (He charges $65). The tumor excision surgery my dog needs was quoted by MA at $3850, compared to the $1,800-2,200 my vet quoted me on, which even included additional services/treatments not considered by MA.

   edwardlorenz · 31 Jul 2026

5. 1/5TERRIBLE AND CRUEL

   Honestly, I am beyond frustrated. I spent $1700 to thoroughly exam my dog over a UTI to make sure the reasons he was getting them. I could have just paid for a simple urine test, but they encouraged me to spend over $1k more for imaging to make sure he didn’t have a kidney issue. Which he did not. They took a week to give medication waiting for urine results, meanwhile his UTI for worse and I had to witness him in pain, and not go to work as he needed to be let out every hour. He is an 11 yr old dog, with IVDD causing frequent UTI’s (approx every two months). Modern animal had provided a refill which I did not get because he was doing better and their office was 30 mins away and I’ve been working overtime to try and pay off the last bill. He as of 24 hrs has been having the same symptoms for the UTI (two months after the last) so I contacted the pharmacy for a refill. They denied it. I contacted support and the pharmacy and they want me to go in for another visit for an exam and urine test. Which mind you, takes a week to get back before they prescribe medicine. Leaving my dog in pain and urine all over my house. This exam they want to do will total over $600 for another vet visit when all I needed was the refill (they already promised) for $7.20. THIS IS ROBBERY!!! I AM STILL PAYING FOR MY LAST BILL!! YOU ARE CAUSING PETS TO UNNECESSARILY SUFFER FOR YOUR FINANCIAL GAIN!!! How can you pretend you care for animals when this is how you treat them??? Bankrupting their owners on tests so we know what’s going on, under the guise future appointments would be more affordable and streamlined with said issue. Only to turn around, retract a refill, deny a prescription, leave an animal in pain and put us both through expensive and unnecessary diagnostics THAT WE ALREADY COMPLETED AND PAID FOR!!!! DO NOT GO HERE!!!! Unless you feel like lighting your money on fire and letting your pets suffer in pain.

   Gratiekay · 31 Jul 2026

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