MLB Ballpark

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.6 1331238 ratings · App Store

1. 5/5Terrible User Experience

   This app is without exception, the worst app I've ever used. It almost never works. Takes forever to load. Tickets do not transfer to my Apple wallet. The system usually crashed when you're at the ball park waiting in line trying to get in. The app caches events and posts then above tickets to games regardless of event date. All in all, this app represents the worst component of being a baseball fan their is. Takes nearly 5 clicks just to open your tickets. Very difficult to use, my parents struggle with it and always ask me for help. Friends have not been able to get into games because the app does not work or load properly on their phones even with perfect wifi and network performance on the newest iPhone. Please MLB do something about this horrendous situation. Update - the developer responded to my review with a very generic, unhelpful response. I believe a bot may have responded as opposed to a real human which is not a surprise, given the quality of their application.

   Not Kelly S · 30 Aug 2026

2. 1/5Very hard to activate if you have an existing account

   I am a tech savvy millennial who has Purchased from mlb since 2010. Even for me, setting up this ap was difficult. I Never received reset password request, requested 5+ times, despite checking all folders. Eventually I tried to recreate my account under the same email, to just have password reset link finally come through after using the same email that was already used via mlb login for years. I Really dislike that you can no longer print tickets or email them. I Bought tickets for my 77 year old parents for Father’s Day and had to spend an hour on FaceTime helping them activate the ap to transfer tickets. MLB stadiums are cutting out a huge paying segment of the population only allowing admission via the ap. Boomers are a huge demographic that can afford these games. Making admission so difficult for them without leaving any type of method of ticket delivery is ageism. It nearly ruined our Father’s Day call making what should have been a fun gift stressful to receive. I’m happy I was able to get them set up otherwise they would have missed the game figuring it out themselves. Please allow alternative methods of ticket delivery.

   twothumbswaydowndown · 30 Aug 2026

3. 2/5Redeeming a voucher should be easier

   I purchased stocking stuffer vouchers for my sister. We were so excited to choose a game. In fact, we decided to bring my daughter along as well. She is ten, plays softball, and is becoming a huge Giants fan. I finally went to purchase tickets, and it was very difficult to access the vouchers. I expected them to be attached to my account in the MLB app. There may have been a way to access them, but I could not find them anywhere. I finally had to comb through old emails and hit the “redeem now” button through the email. After all that, I wasn’t able to purchase 3 tickets and use the partial credit of the vouchers. I expected to be able to apply the vouchers and pay the difference. Instead, I had to make a separate purchase which meant accessing the app again, logging in again (I think I ending up logging in 7-10 times during the entire process), and finding/choosing the correct seat to be included with our other seats. It was all very frustrating. We love going to Giants games. I think the stocking stuffer vouchers are an awesome deal! I just wish the purchase process was easier. Thank you for your time! Go Giants!!

   EMTx2 · 30 Aug 2026

4. 1/5No Guaranteed Refund

   I think it’s borderline criminal that you have to sell tickets through Seat Geek instead of getting a refund or selling them back to the team/stadium if you’re unable to go to the game. They’re my tickets, so I should be able to do whatever I want with them. Since you can only sell your tickets through Seat Geek, theres no real competition and you’re lucky if anyone buys your tickets at all, let alone get your money back. Even worse, the suggested price for your tickets on Seat Geek are a small fraction of what you paid, and that’s before they take their 10% cut if the tickets are sold (and they have the nerve to charge additional fees to the buyer). They wanted me to list my tickets that I paid $48 each for for $18 each! That’s a total ripoff. I bought a 3-game ticket pack before the season started, as I usually do. Now I will only buy my MLB tickets day-of or the day before at the earliest, if I purchase tickets at all, so that I won’t have to worry about illness or other responsibilities getting in the way of going to games. Because of MLB’s greed and Seat Geek’s monopoly on MLB ticket resales, I will go to fewer games, perhaps even no games at all. Hopefully other fans will follow suit until MLB and Seat Geek stop ripping off fans.

   GreenOwlEqualsDevil · 30 Aug 2026

5. 3/5This app is horrible!!! Where are my tickets?!?

   I bought 10 tickets, set up the app, and my tickets are nowhere to be found! I’ve verified 3 email addresses 10 times, deleted and reinstalled the app, and they’re still nowhere to be found. I’ve tried to get them to register for over a month! I know my ticket sale went through because if I try to upgrade the tickets, it recognizes that I have 10 tickets to upgrade…. I also just got an email saying “Your tickets for tomorrow's game are in the MLB Ballpark app!” Further proof that my purchase went through… but still no tickets in the app! Customer Service was no help at all. After I answered their questions, they sent me back an email that said they would close my support ticket in 24 hours. Whaaatttt???Now they’ve directed me to the Team’s Customer Service. We will see if they can help me at the stadium on game day tomorrow after my hour drive to the stadium. I wish I could tell everyone not to use this app, but we don’t have a choice because this is the only way to retrieve the tickets! This is ridiculous!

   montegirl0326 · 30 Aug 2026

4.1 212795 ratings · Google Play

1. 1/5

   this app never loads with any expediency. frequently have to wait upwards of 5-10 minutes, and that's after uninstalling and reinstalling

   Andrew Hunt · 1 Aug 2026

2. 5/5

   Great App!

   Daniel Velasco · 1 Aug 2026

3. 1/5

   evil app that makes it impossible to get baseball tickets without it such a HUGE pain. no email tickets no printed tickets no web browser just this annoying app.......

   Eliahu Eilfort · 1 Aug 2026

4. 1/5

   app no longer works. tech support is no help. You had your chance when I originally contacted you. I stand by my review.

   Jim Pierce · 1 Aug 2026

5. 1/5

   Unable to sign in even after connecting with customer service for assistance and following all instructions to reset account. If the option to select no stars was available, I would. However, when the application did work, it was good. Main issues when the application did work was constantly signing in and connecting ticketmaster account to access tickets. Too many bugs/glitches to enjoy application. Now, unfortunately, doesn't work at all. Such a disappointment.

   B Reyes · 1 Aug 2026

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• 15.7.1 · 30 Jul 2026
• 15.8.1 · 25 Aug 2026