Liberty Mutual Mobile

• Free

Last verified 30 Aug 2026

4.8 488947 ratings · App Store

1. 2/5Does not promote safe driving

   The app with right track is in theory supposed to promote safe driving by offering a discount for driving with little to no “hard braking” or “quick acceleration”. The issue is the app doesn’t take into account that there are other drivers on the road with you. As a driver you should be adjusting your driving according to the conditions on the road. I’ve driven for 30 years, have had no accidents and 1 ticket in all those years because I am aware of surroundings at all times and utilize defensive driving skills which this app will ding you for. I’ve been in more close calls to an accident in the 75 days using this app than I can remember anytime in the last 10 years because of how it influences your driving to try to stay in its parameters. It’s actually somewhat dangerous. In addition to working against true good driving habits it also seems to have an algorithm to throw in offenses to keep you from getting the maximum discounts. I’ve had several acceleration hits when coming to a stop or slowing into a turn. Places where it’s not possible to actually be doing what it says you were. It also is not transparent as far as how it calculates your discount or what you need to achieve in your results and how it equates to your discount. I believe this is so they can manipulate however they like. The only reason I gave the app 2 stars was its overall easy to use and read. However, there needs to be a lot of work done on the right track software or there’s going to be lawsuits or class action suits against companies after accidents are caused by them.

   Drue J · 30 Aug 2026

2. 1/5#1 WORST Insurer ever!

   Minus - 100 stars if the option was available. The Salesman sold me a bunch of lies all bundled up for us in a State we Do not Live in and left us underinsured without any required insurance coverages that is required by state and by the dealership I had leased my car from, Not a single one of the claims adjusters , presidential department staff , much less the so called “ claims representatives assisted us ever , they delay , delay further , and continue delaying , I know they were not even performing the proper investigations for each claim I had to report during COVID-19, The claims I have reported do not reflect the facts I provided when I reported , in fact are full of inaccuracies and errors in each claim that I have submitted. I have no doubt that I have been singled out by the agents for their own Bias and Discriminatory reasons. Liberty Mutual has not addressed any issues I have experienced and attempted on many occasions to try and get the multiple problems and errors on their end to be fixed without success but not due to failure or lack of accountability on my end. Liberty mutual has collected every Penny of the policy at 6xs the quoted rates and have paid $ 0 absolutely nothing for claims that had been fully covered and valid , Stay Far Far Away unless you want to be Deceived, Robbed financially and Consistently disregarded and left without options for recovering from losses that are covered in your policy , or so “ you thought”

   sixpus · 30 Aug 2026

3. 1/5YOU HAVE TO READ THIS

   Started using liberty mutual just for my home insurance when I bought a new house. Which was $1,300 for a year. Within just 2 renewals they are now charging me $2,200. ALMOST DOUBLE IN 2 YEARS. Never once was I contacted about these increases either. Now for the REALLY SCUMMY PART THAT BORDERLINES INSURANCE FRAUD ON THEIR PART. I was changing my car insurance and looking to bundle my auto with my home insurance. And I was in an accident a few years ago where I was found to have 0 fault my insurance paid absolutely nothing and the women who rear ended me at a red light had to have her insurance pay it all. In moments where your insurance pays nothing and you are at no fault it is not suppose to affect your rates. Liberty mutual jacked up my quote because of it when I called one of their insurance sales agents he told me my current insurance filed the claim wrong and that I need to get a letter stating I was not at fault even though he could see it. I talked to other insurance companies including my current and they told me THESE COMPANIES MAKE THIS UP TO TRY AND SELL YOU IN THE MOMENT. He could see I wasn’t at fault and that’s all he needed to change my quote and he lied and made up some letter to try and charge me more money for insurance so they could make more commission. Complete scum bags if I can find the agents name I’m putting it in here he deserves to be fired though I know he won’t because liberty mutual probably trained him to scam people.

   Brandon26620 · 30 Aug 2026

4. 1/5Worst insurance agency I’ve tried!

   I called and got a new policy a week before my old policy expired with a different company. I even got an early bird discount or whatever they call it, so I’m talking with the agent and giving him all my information and we went over it several times to make sure it was correct gave him my account number and he said he would find the routing number since that’s public information. My policy was supposed to go into effect Feb 2nd everything was showing fine on the app the first couple of days, I even got bill slips on my email and the app saying my payment was successful! Today I try to pull up my ID card from the app and it’s says I don’t have a policy with liberty mutual. This had to be a mistake so I call the agent to try and clear this out and I get told that my policy has been canceled because the account or routing number was incorrect. I never got a call from liberty mutual or an email saying I was getting canceled for non payment. I drove around for almost 2 weeks without insurance and not a single call from them. I still tried to make it work but the only solution they gave me was pay the premium in full for the whole year that’s over $3,000 or “go with another insurance company wait a year and then come back”! They didn’t even try to work with me over an error that was more than likely the agents fault.

   its•Garza · 30 Aug 2026

5. 1/5Get any other insurance company

   This is truly an awful company. I have been pulled over more times than I can count because these guys refuse to contact the DMV. It’s one of the first things they have to do!!! I call afterwards and they tell me they’ve done all the necessary work. Well then why do police scanners say that I don’t have insurance?????? I haven’t missed a payment, I’ve literally never been in an accident, I don’t speed but man do they dislike me! I have requested a manager contact me but that has fallen on deaf ears everytime. I have now been instructed by the police to stop driving my car or else they will take the tags and impound my car. So if you like actually driving your car and being covered then this isn’t the company for you. They are not helpful, they claim they’re doing something about it but it’s been almost a year of this. You know they don’t forget to bill though!! Tried to turn off automatic payments but the website freezes everytime. Tried to log in the app to do the same thing, freezes. These guys won’t even let me stop payments. They just collect my money every month. That’s all they do, collect money. If I got into an accident right now I would be arrested for driving without insurance so if you’re cool with that happening then sign up for an insurance company that cares more about making commercials than their customers.

   ndjeiejxnrkes · 30 Aug 2026

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