Krispy Kreme ®

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 4 Sep 2026

4.5 38790 ratings · App Store

1. 2/5Crappy App

   The only good thing about this app is the rewards section. More than once I have put in orders (once up to 5 days in advance) through the app in order to get the doughnuts I want and then showed up for them to tell me THEY SOLD OUT of the doughnuts. How does that happen if they get the order so far in advance. Not to mention ordering at a specific location so that you can ensure you get to have the flavor you want (as it shows online they have it), driving there and being told they do not have half of the doughnuts you ordered!!!!! I understand sometimes things do not update quickly, but in this case there needs to be a way they can alert you they need to cancel or change your order. The only time this has happened was when I was having it delivered and I think it was the delivery service that called me. This is extremely poor customer service created by problems with this APP!

   Beatles06 · 30 Aug 2026

2. 1/55 years later and still broken

   I installed the app today to make a order for pickup tomorrow. I selected “donuts “ and customized box, only a few very limited flavors were available. Strange for a order for 28 hours away I couldn’t even find 4 flavors to add to my dozen. So I closed the app and tried again a few hours later and now I select donuts and nothing comes up- the store is currently open but has no donuts to order? I went to the website and it is just as bad, it showed donuts but no way to order anything. After reading about all the people that had their payment stolen from the app maybe I dodged a bullet. But really a National chain has had a failing app for 5 years!!! Where is the IT department, the tech support. I have ordered from tiny little restaurants with one location and their app is easy and takes my order (and payment) why can’t a huge national chain get it right. Don’t you want customers?? Copy McDonald’s app, it always works and gives reward points. There are many donut and coffee shops in the area, stop taking your customers for granted. (Since the app is 5 years old and has not worked since it’s inception I will assume no one at the company cares at all about customers or loosing a few customers -sad) 😢

   gdusakauai · 30 Aug 2026

3. 1/5What is even the point?

   When the app won’t work for any of the reasons you want it to, why have the app? The hot sign was on, and I wanted to get the $2 bogo deal, so I put everything into the basket, went to pay, girlfriend says she wanted chocolate glazed as the normal dozen, so I backed out of the purchase. Only for the app to freeze and I had to restart it. Then, I went to search for the chocolate glazed, for there not to be any, and thus swapped back to original. Another bug saying could not validate basket. Log out of app. Log back in. Purchase donuts. Drive to store in less than 5 minutes. HOT SIGN STILL ON. Walk into store, and wait in line(on mobile order??). See they still had chocolate glazed, even though the app said they were out. AND PLENTY OF THEM. Get donuts, and get back to car. From ordering to driving to picking up took only ~7 minutes. Donuts are stone cold. Not a trace of heat. If the app is buggy, if you can’t get the donuts you want (even though they have plenty in the store), if you have to wait in line for a mobile order, if you get cold donuts even though the HOT SIGN WAS ON, what is the point in the app?? It’s a shame that dunkin’s app is far superior.

   FatmanGatman · 30 Aug 2026

4. 4/5Only giving 4 stars because the Doughnuts are amazing

   I really hope they stop getting rid of the points that I earn and build up with my money. It’s horrible. They need to take notes from the Starbucks app and the chic fil a app. Chic fil a doesn’t just erase my points after a month if that and neither does Starbucks. Also I hate having to even mention this, but they need to get better customer service and getting that isn’t keeping literally one location open in Baton Rouge and that one location so happens to be off Plank Road in Baton Rouge. Yikes! When I go there I don’t want to show my phone to pay and get an eye roll or when there’s reward offers the manager tells me this location doesn’t participate. Doesn’t seem like a good way to generate sales. The Doughnuts are already $15 a dozen. Please consider a location somewhere else in Baton Rouge maybe near millerville and consider another location in southern Mississippi.

   CaraBrooke · 30 Aug 2026

5. 1/5Why is this app so messed up?

   Oh my goodness, I don’t know what to say. I’ve been struggling for the longest time with this app and it’s sad because I get donuts all the time and I have been getting donuts from them for years. They come and deliver them to my house when I am able to order online which half of the time I can’t end up having to physically go to get them which is a major inconvenience if I want these kind of donuts without having to go through DoorDash. Why in the world if this is such a big company that has lots of money, could they not have the proper software development/IT in place to keep things running smoothly because God forbid I tried to add on a special or a discount or redeem my points I can’t do it and then right now with the newest donuts, it says they cannot be ordered for delivery which is a bunch of BS and so then I said well OK I’ll get regular donuts but then they said I can’t order donuts for delivery which is BS because I have been ordering them from the app delivered to my house for years and I’m just about to boycott the company and just stick with Dunkin’ Donuts who actually has more stuff like breakfast and delicious flavors of donuts not just the basic ones with occasional seasonal, holiday or promotional “flavors”. I’m giving this app and the whole entirety of Krispy Kreme one last chance to get things right otherwise I will just delete my app. Delete my account and never ever eat them again and I’m OK with that even though I don’t want that to happen but I’m tired of struggling with the app as are so many other people so come on Krispy Kreme, please try to get it right

   RJL0822 · 30 Aug 2026

3.2 15833 ratings · Google Play

1. 5/5

   Let's be honest. This is not bad at ALL. I live near a Krispy Kreme, and me and my friends check this app all the time just to see if the hot light's on. also their donuts are tuff. 5 stars

   Gage Copeland · 5 Aug 2026

2. 1/5

   I was prompted to re-enter my saved login information and received an error message. I tried to change my password but received another error message "an account with this email address doesn't exist." I tried to create a new account, but was told "an account with this email address already exists." So which is it? I still receive rewards emails but cannot access my rewards account. Reporting errors in the app is a joke because it asks which store you are ordering from, but I can't order.

   Eddy Hendricks · 5 Aug 2026

3. 1/5

   LOUSY! I have repeatedly tried to upgrade the app but it won't upgrade...it keeps searching and keeps saying that it is pending. In the meantime, I cannot use my points to make purchase verification so I won't be buying from Krispy Kreme until it is fixed or resolved!

   Debbie Doodle · 5 Aug 2026

4. 5/5

   I love this app. I love being able to click on it and find what the deals are each day. They have great deals and they have them quite often

   Jackie Lytle · 5 Aug 2026

5. 1/5

   This app needs an update or something. Every time I try to add my rewards it says there isn't one then it tells me something went wrong with my order to try again

   Alicia Heffner · 5 Aug 2026

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• 2026.07.20 · 22 Jul 2026
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