Klara – Patient communication

• Free

Last verified 30 Aug 2026

4.6 12854 ratings · App Store

1. 5/5Outstanding Care

   I cannot share enough praise for the care and attention and compassion I received from Nurse Karen and the Staff at Dr. Sanders office ! Starting with my first phone call to his office in 2019, Suzy answered all my questions and concerns with great detail and enthusiasm. Danielle also took great care in scheduling me and accommodating my questions and explaining the planning of procedures. To my most recent experience, post surgery with Nurse Karen, answering all my questions with such detail and love - early morning, late night and weekends calls and texts. You are always in touch with someone who can help you, if needed. And Dr. Sanders… I felt totally comfortable with his kind approach and his vision for me as well as hearing what I wanted. I was 100% confident in his care. I am still healing, however, I saw the results immediately and each day going forward, I see the results and they are fabulous. I did not want to look 25… rather, to look refreshed and natural. Also, I highly recommend you go to Norma’s Cottage for aftercare … they are angels. I am more than happy to give Dr. Sanders and his entire Team the highest of recommendations! And I am happy to talk to anyone about my procedures and my experience. Ask Suzy for my number. Good luck, do it, you’ll feel so much more confident and happy. Best always, Mary FitzGerald

   Mary C. Fitz · 30 Aug 2026

2. 4/5Better response times!

   I made a comment that I couldn’t get a call back when I left a message calling with a question or just trying to get some clarification. Usually I never got a call back! At least with Klara, I have gotten a response to my questions within a day. **The response time has changed this week. I am back to being frustrated with NO answers again! I called Friday with a problem about my pain medicines that needed a refill for the next month. For some unknown reason, my refills had been sent to a new and unknown pharmacy, even though my medical file listed my pharmacy as Walgreens in Collinsville. The new pharmacy was a small one, and didn’t have one of my medicines. They knew they could order the medicine, but there was a minimum order to deal with. Pharmacies must dispose of expired medicines, and loose money if this happens often. The owner of the pharmacy requested that I get my prescriptions at my regular pharmacy. Fine by me, since they were also more expensive. This problem happened again this month! I have been trying to get them to move my scripts using Klara, but I have been ignored since Friday. Hey! These are medicines I need to control my pain! This is not making me very happy!

   whisperan · 30 Aug 2026

3. 5/5Drs appointment

   Went to appointment and was extremely pleased. I have always had excellent service with Dr Ahmar. She takes time with her patients and listens to their concern. Today was the first time I saw the P.A. And she gave excellent services . Unfortunately I has three things I had come up and needed to discuss and she listened and took care of each concern. I was very impressed with her kindness and professionalism as I always receive in that office. I felt very comfortable with her and look forward to seeing the PA or the Dr. thank you so much for the great services I received. I have been seeing Dr Ahmar for over 30 years and would recommend her and assistance in a heart beat…

   Deewag417 · 30 Aug 2026

4. 1/5Awful patient interface

   The developers are clearly thinking of the providers and not the patients experience while using this app. The multiple login authentication is incredibly frustrating. Particularly as other reviewers said because even when remember this device for 30 days is clicked the device is never remembered. This means if I’m in a back-and-forth conversation every time I look at a response I have to sign in all Over again and again and again and again . Video visits are nearly impossible to log into on the app. If I had any option at all, I would absolutely not use this. I pointed out these issues multiple times to customer service representatives at Clara and it still remains an issue. Clara clearly does not care about the user experience for patients. Probably because it doesn’t have to care. After all, I t’s the providers paying the bill. So eff the patients right? Terrible !

   Msmar399 · 30 Aug 2026

5. 1/5So bad I’m switching to another doctor just to avoid using this app

   How am I supposed to communicate with my doctor instead of random people who work at a company her practice is now under? My health is not longer private, because everyone there can see these messages. ON TOP OF THAT - there is someone who used to have my phone number still linked to the app. When I asked for that provider to be removed, I was told that it went against HIPAA and that I would have to contact the provider myself - which, guess what - ALSO is a HIPAA issue. I’ve never been to the provider and have no way of removing them, but the biggest issues is not being able to reach my doctor without going through multiple people.. and even then my health info is visible to all of those people. Like it says in the title - this app is so bad that I’m switching to a new doctor so that I don’t have to use it anymore.

   BoogieBottom · 30 Aug 2026

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