KFC US: Ordering & Delivery

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.1 11641 ratings · App Store

1. 1/5Beware

   Make sure to enter the correct location or they will make excuses to not give you a refund! Better to go out of your way to the location you accidentally placed the order rather than try to cancel it and get a refund. For one thing the app is independent of the stores so it isn’t in the hands of the store to give you a refund. If you do attempt a refund you are put on hold a good long time, struggle to understand the foreigner taking your information to be transferred, put on hold all over again and repeat ALL the info you just gave to the first foreigner. After all that to be told sorry the window of time to get a refund is closed! Maybe it wouldn’t be if I hadn’t been on hold for 25 minutes! Now I’m supposed to wait for someone to contact me who has the authority to issue a refund! What a crock! I’m sure they won’t call! Guess I will file a dispute with my credit card company. Not going to give this stupid app my money for no service and wasting my time! All for a simple oversight that should be easily rectified! Place your order the old fashion way, I’m going to from now on.

   ARC4321 · 30 Aug 2026

2. 2/5Not really worth it

   The app looks nice, and it’s easy to use, but you are far better off just ordering at the drive-thru window or in-store. I just downloaded the app. I ordered one regular chicken sandwich, the app told me my order was ready for pick-up, I pulled up to the drive-thru and told them I had a mobile order. They then proceeded to ask me to “pull forward” (those dreaded words). From that point I watched several cars behind me place their orders, receive them, and drive away. When the team member finally brought out my sandwich, I politely asked if it was more inconvenient for them for me to use the app. She basically said yes; she told me several people have had the same problem/complaint that I did. They only upside to the app is that it sometimes offers deals you can’t get in-store. But if you just want want to order some chicken and be on your way, you are FAR better off to delete the app and just order at the restaurant. You will get your food MUCH faster that way.

   KenO2112 · 30 Aug 2026

3. 1/5Poor Customer Service

   I used the app to place a dinner order for my family. The order was a 12 piece bucket, two large mashed potatoes with gravy, and 12 biscuits. The local store called me to let me know that they were out of biscuits. I asked how to get a refund for that part of the order and they said it had to be done through the app. There is only a chat bot option for customer service on the app and no phone number to call. I tried the chat bot and every message I tried to send came back with an error. I Googled a customer service number for KFC and called that number. The representative was clearly following a script. He tried telling me that he apologized for the inconvenience and he would feel the same way if it happened to him. I tried to assure him I was not mad and he repeated, word for word, that he apologized for the inconvenience and would feel the same way if it happened to him. He then told me he could not refund the biscuits because I had not yet picked up the order. I reminded him that the local store had called me and told me that they were out of biscuits and I would not receive them. He repeated again that I would need to pick up the order and call back to request the refund. I then asked to speak to a supervisor and was placed on hold for a couple of minutes. The first representative came back online and said no supervisor was available and one would call me if one became available. I then asked to cancel my order and the representative confirmed that he could cancel my order. I get that the local store may run out of supplies and I am not upset about that. I am frustrated that you het a runaround when KFC calls you to let you know that part of your order is unavailable and you need a refund. It is interesting that the customer service representative can cancel the order but not provide a refund until I had picked the order up.

   JFarnell1 · 30 Aug 2026

4. 5/5I am a s t o u n d e d! Flabbergasted, really.

   Since when has KFC had an app?! I feel the need to hop in my cream/tan (it's like the color of a perfectly toasted marshmallow) jeep and get a chicken sandwich and some coleslaw. The app is so clean and so... so... desirable! Could it have a kids menu? Yes. Could it give me the option to remove ice from my drink? Yes. Could the developer make it a little more personalized? Like a 'good morning, I hope you get that promotion today' (bc I know the internet knows all my info anyways 🙄).. yes But overall, I give the app 5 stars in general. But for the sake of specificity, I give it 4.765 stars. You all should be proud of yourselves, mucho props (it was about time) and my 2021 has definitely gotten better from the discovery of this app and all that is has to offer It's even better than Barack Obama eating pineapple on his pizza... I said what I said 🤷🏻‍♀️

   Madison7015 · 30 Aug 2026

5. 1/5It works kinda

   The app desperately needs work. It’s missing a lot of menu items. I had assumed they were removed from the menu so ordered different then a then what I actually wanted. So when I got there I seen the actual menu and was disappointed with what I got because everything I wanted was still available. Just not in the app. Also ordered sauces with the app get charged for it. Get up to drive through window they ask did I want any sauces I said no just the ones I ordered with the app. The employees informed me they can’t actually see what sauces I requested. So if they didn’t as or I just assumed it was good. I would have paid for sauces and not received them. Disappointing because I act find using apps to order more convenient. Rather then siting at the menu board try to order food and after each item being asked is that all. For real is it so common for people to just say an item and sit silently waiting to be asked if that all. That now it’s gotten so bad that people can’t take more then half a second to say the next item before being interrupted with is that all. No I will say and that’s all at the end of my order thank you very much.

   Tj hhii · 30 Aug 2026

3.2 27080 ratings · Google Play

1. 2/5

   always messes up I go to order online through the app it won't let me do the dollar fry no more and sometimes it won't let me order the specials that are on the app just sucks

   Ann Marie Ross · 29 Jul 2026

2. 5/5

   great food

   Micah Sutton · 29 Jul 2026

3. 1/5

   An app is supposed to have better deals so why am I limited sides on deals? It's not a deal if I can ONLY get mashed potatoes. And why can't I add a receipt especially since I have to order without the app to get what I want? That's dumb

   DaVetta Penn · 29 Jul 2026

4. 2/5

   I was not able to login to the app. Since you no longer require a password, I never received an email. Also I'm not able to order wedges in the app. Why wouldn't you have all the menu items in the app first customers to order???

   Cheryl L · 29 Jul 2026

5. 2/5

   Expensive and no deals. What's the point?

   Vernie Vlog · 29 Jul 2026

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