JOANN - Shopping & Crafts

• Free

Last verified 5 Sep 2026

4.8 656592 ratings · App Store

1. 4/5Wish We could apply a TM discount on here.

   Works great! Only thing is I wish this app allowed you to apply a team member discount. I am a Joann fabrics employee and the one thing I really hate about my work is that their app (the store app to shop on; this app I’m reviewing) won’t allow us to add that. Everyone else that is a healthcare worker, or a veteran/military member, heck even Girl Scouts! They can link their discount but the team members can’t. Sometimes stuff online isn’t available in stores at most locations and I just wish it worked. Other than that, the app is great and I love it! I sometimes wish they shipped stuff in boxes with fragile smaller things BUT THAT is not related to this app specifically 😅 more so the distribution center themselves bc I’ve received so much broken from ordering online. If only we were allowed to ask if it could be shipped in a box prior to submitting an order. It can be annoying having to return something we waited 2+ weeks for to come in the mail, to arrive broken and completely unusable and have to return it to a local store in person (where you can’t find the item in store to begin with) 😅 but like I said that is not the apps fault; wish we could just edit that as well as apply a team member discount online.

   savbythebell · 5 Sep 2026

2. 3/5It’s ok but doesn’t function as well as other craft store apps

   The convenience of being able to see all the coupons available and the availability of items at nearby stores is great, no complaints there. My issue is that I will select something to go into my cart at a pickup that isn’t my usual store, and if I don’t check out right away, when I go back to continue shopping, it switches it back to my main store. If that item wasn’t available at my main store, it switches to shipping. I have ended up having coupons voided and even paying more because of shipping as a result of this. And I always forget this happens (after over a year, why would this glitch still be a thing, right?) and so I don’t check before I purchase (because in any other app, why would I need to) and then I have to wait longer than I wanted for an item (shipping) or I’m stuck picking up at multiple locations (when I’ve continued adding things to the cart for a different location so the last item I added to went to the selected location but everything on the cart shifted to picking up at the nearest location to me or to shipping). It’s more than a minor inconvenience and I don’t understand why Joann’s app does this. I have an easier time shopping with competitor apps, and it’s a shame, because I actually really like shopping at Joann but this obstacle has me shopping elsewhere most of the time now.

   EmFix · 5 Sep 2026

3. 3/5Central time vs east coast time

   I like Joann’s & I wouldn’t be making this review if it weren’t for my experience trying to buy something with the cyber Monday online doorbuster thing at the last minute. The online only deal was only for Monday, June 24. They had a lot of good online deals including Cricut items that were priced up to 50% off. I had already added a couple of items to my cart, som at 30% off like the 2 mats, & others, like vinyl, we’re at 50% off. I got distracted watching how to make things & when I went back to the site, it was around 11:39 Central time (I texted my sister about the price change). Tell me why all the items are now at 25% off instead of what they were before & the add still had Online Only Doorbuster, Entire stock of Cricut up to 50% off. As far as I know, it was still June 24 until midnight & those prices shouldn’t have changed. I looked at the customer service questions/FAQs & nowhere on there does it say anything about all promotions will be based on East Coast time, therefore it never should have changed when I was trying to check out at around 11:40 pm. I thought I’d buy the things I had in my cart still & maybe I’d be able to talk to customer service about it but when I was on the payment plan...um..what..? No PayPal?? I said forget it, I don’t have time for this. I didn’t get the things I wanted & (not that it matters to y’all) you lost a sale. If someone could let me know if that’s how y’all are running your promotions, that they’ll end based on East coast time, I’d greatly appreciate it. And please get PayPal soon

   HJDTM · 5 Sep 2026

4. 3/5Helpful but could be more user friendly

   The app is helpful to stay in the loop with current deals. It’s also nice to have your coupons easily available without having to look through your emails or bring them into the store. However, I’m sure theirs a a decent sized demographic of costumers that don’t appreciate Having to use the app to have access to their current coupons. Not everyone is tech savvy, and I have seen some costumers who obviously don’t use their phones much having trouble at the cash register. The other thing that is frustrating about this app is that there is no Favorites section in your account. So I’m never able to save items for later that peek my interest. Makes the experience feel like you’re only window shopping, it’s inefficient. To find something in this app you have to know what you’re looking for so you can type it into the search bar. Otherwise your just looking through everything. It’s kind of bad business because I often shop online and forget about things I see; that is until I look through my saved items on that site and am reminded I wanted that item. Probably ending up buying less on here for that reason. A similar problem with this app is that there is no “Save for later” option in the cart. So if I decide I don’t want to buy something in that order I have to “Remove” it and it’s lost. Then I usually forget about that item instead of adding it onto my next order like I often do on other sites. Otherwise it’s helpful if you know exactly what you’re intending to buy. And to see the current coupons and deals. Also helpful for seeing what’s in your store and placing pick-up orders.

   lex29101 · 5 Sep 2026

5. 2/5The online purchase experience is poor, esp with the app

   I bought a set of markers for Christmas, and when I put them in my cart it told me ships in 2 days or something. When I purchased it, it didn’t even show up in purchases. I had to then email them when the item never arrived. They gave me a link to my purchased item, and it said back ordered. When I asked them to cancel the order they said they can’t cancel orders! What??? This is so weird. You can buy it with poor information but can’t cancel it in the app. I had to escalate the issue then finally they canceled it. It took more than a week for my refund and the whole thing was loaded with confusion through the whole process. The issue is beyond the app - they need a user experience audit and take a look at the entire purchasing journey through the app. They need more up to date info on the item page. Waaaaay more info generally on the fabric you’re looking at. I can’t buy synthetics and that’s mostly what they have. It would be great if they had details about what the fabric feels like, drapes like, stretch, etc. And allow people to cancel orders they no longer need, or that won’t arrive in time. It should tell be so painful. It kind of feels like a trap if you can’t undo something you did not knowing any better. This is coming from a user experience designer.

   beearb · 5 Sep 2026

Privacy

Accessibility

No accessibility labels collected yet.