JLab

• Free

Last verified 31 Jul 2026

2.6 736 ratings · App Store

1. 4/5👍

   I really enjoy using these headphones, but there’s one major downside: the inability to reliably track them when they’re lost. I’ve tried several apps, including the one recommended, but none of them seem to work effectively. The inability to track my headphones is a significant issue for me, especially since I tend to misplace them often. While I’d consider buying another pair because I love the sound quality and comfort, the lack of a dependable tracking feature might eventually push me towards Apple products, which offer better tracking options. Improving the tracking capability would make these headphones almost perfect.

   hadley gilreath · 31 Jul 2026

2. 2/5I’m annoyed

   What is even the point of this app? I had a pair of go air sports that I was able to customize the eq and touch controls using the app. I was even able to turn the controls on/off. This was great! Unfortunately after two months those headphones ended up getting water damaged while biking in the rain and no longer work. So I went and spent another $30 on the same exact model of headphones and am now no longer able to adjust the controls within the app. I cannot turn off touch controls which can be really annoying and there is no longer a “be aware” feature. Why are the same exact products lacking basic consistency? Is the app or manufacturer I don’t know, either way I am annoyed that I’ve now spent $60 to have one dysfunctional pair of headphones. I honestly want a refund.

   Directorinlabor · 31 Jul 2026

3. 3/5Functional, but lack essential features

   I’ve had my JLab Go Air Pop for about a year now, but only just now found out there’s an app. I decided to go ahead and get it despite the 2.3 rating on the App Store and wasn’t expecting much. I got exactly what I expected. It works fine, and I do like certain features such as the ambient noise, a way to try on products through AR, and burn-in, that’s about all the notable features. It is perfectly functional and what it is advertised and I had no overall issues but will not be keeping this app until there are updates to it.

   Samuel523 · 31 Jul 2026

4. 4/5My favorite headphones could use some work

   I've used Jlab for three years now I had a set I got from Walmart for two of those years and then I found a brand new pair still in the box at the thrift store and I swapped to that pair and loved the upgrade. The new set was so much better they had more features and higher quality. There are a few problems I would love to be fixed first is the part that wraps around you ear with the jlab air sport. I love it but the first few weeks you have the headphones you can only wear the for a short period of time due to it hurting your ear. I wish they had a bendy wire in them or something so that they can fit to the users ear rather than it pushing against their ear. I also struggle with both earbuds having the same charge I hate to only have one headphone in and they don't always both get charged because one doesn't click into place and I don't notice until I use them and one is dead and the other is fully charge. My last problem is I just downloaded the app because I couldn't get a earbud to pair with the other, I realized after that was due to it being dead, and it keeps crashing and disconnecting my headphones I looked all over the website and jlabs tik tok but couldn't find any kind of qna to find answers to commonly asked problems and i deleted and redownload the app but it still didn't fix it. I struggle with the app because there is no way to know what headphones you have unless you have the packaging with it or you headphones don't look similar to any of the other products.

   UGH U CANT FIND A NICK NAME · 31 Jul 2026

5. 3/5Chatty much..?

   I just want to start off by saying - I got the Jbuds ANC 3 and they are great so far. People usually come to the review sections to complain but the device themselves is fantastic. However, that said, when I change the noise cancelling/"aware" mods setting in the app, is there a reason why the buds need to announce that and pause my music to do so? I want to be able to turn on noise cancelling while listening to a song and not have it talk over my music. If this isn't possible can we release a firmware update that makes this possible? This is my only gripe but it's kind of a big one. Thanks!

   FuturePaver2039 · 31 Jul 2026

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