Hot Topic: Pop Culture Fashion

• Free

Last verified 28 Sep 2026

4.8 66365 ratings · App Store

1. 5/5Such an amazing store

   I go to this store in the Northridge mall and it is super nice! The workers are super helpful, it is very clean, and they have very diverse options in the store! It can go from light clothing and accessories to darker clothing and accessories, there are countless anime’s and cartoon stuff in the store plus if you ask them sometimes they will try to get stuff others will buy based on recommendations! The workers are so nice, they will even check on you in the store to see if you need help with anything, they will check in the back to make sure that they do or do not have the item you want without complaining or giving you a hard time about it and if you explain to them what you want to buy and how you like things they will try to find an item more personalized to you in the store or something they like that they think you may like. Everytime I go into the store I’m so comfortable getting on the ground to look for things because it is… SO, CLEAN! I’m not worried about my clothes getting dirty because their floors arent dirty, in addition it isnt infested with bugs like other stores I’ve been too, it’s very well kept and if there happens to be an accidental spill theyre quick to clean it. One of the workers I was actually with today named Alice was super helpful, she helped me with my order and made checking out my items very easily. Kinda like youre talking to a friend, so yeah I would go to the hot topic store in the Northridge mall or anywhere! I love hot topic! Forever one of my favorite stores!😁

   Math works😁 · 28 Sep 2026

2. 5/5Best company

   I’ve been shopping hottopic since my teens and now have a preteen that loves to shop here too! I’ve never had a bad experience with this company over the many years and I just have to give y’all a good review somewhere! Anytime I’ve contacted customer service they have been awesome and accommodating without fail! My packages arrive quickly, correctly and packaged well as not to break. The stores are always clean and the workers friendly - while still allowing you to shop without hassle. Y’all have awesome sales, reward program as well coupons galore with the orders! Top notch merchandise and random weird stuff I didn’t even know I needed 😂 consistently providing use nerds with a wide selection of tees and general merch that’s hard to find anywhere else without paying an arm and a leg! I just love this company 😅 thanks for always being amazing ❤️

   birdvsworm · 28 Sep 2026

3. 3/5needs fixes :/

   i love shopping at hot topic and have been shopping for years, mostly in-store though. last week i bought online, which i should say it was a bit disappointing. i bought a mini backpack, order went through, everything went well at first. only problem was that when i double checked the address, it didn’t have the complete address even though i put my apartment number and everything! unfortunately though it had already went through UPS and they didn’t help much either… customer service at hot topic was great though! people were nice, but it’s not logical how hot topic doesn’t even let you put the full address and it doesn’t give u an option to put in a apartment number, i had to put it under “street address” and by doing so i guess it didn’t add the full address information. so i guess, in a way, it would be more helpful to update location information. also… once UPS had “not delivered because of missing address information” i called hot topic so i could possibly reship it… i had to pay again for that? obviously i did, but honestly in my opinion it shouldn’t be like that since i already paid one time. but anyways, i don’t usually complain, but please fix that for people, it’s truly upsetting. probably my last time ordering online, especially because of the whole reshipment situation.

   Kime~ · 28 Sep 2026

4. 3/5Mixed emotions

   There’s a lot of media I like that I can buy at Hot Topic from metal bands to anime. I can definitely criticize some of the pricing and it’s odd and ironic advertising to certain alternative audiences sometimes, but I enjoy the store overall. I like that it’s slowly being tiny shades of old school HT back with recent accessories on catalog. However, problem is that when I was about to check out, I couldn’t activate my $10 in rewards. I took the suggestion of customer service. While they were very nice, the advice didn’t help at all. There are legit so many complaints this year about the app and website being incredibly buggy and it feels like that part hasn’t improved much. First, you couldn’t even look at your profile, now you can’t even activate your reward points. Please here out the many customers calling this out and having very similar or exact issues that I have with the app. Also, it’d be nice if the app and website in general was consistent on every device with the wishlist like with other apps that allow users to make wishlists on their accounts. It’s annoying I have to start my wishlist all over again on my phone yet the website updates the list from all devices.

   ALILI0818 · 28 Sep 2026

5. 2/5The app + website need so many simple fixes

   Both the app and website drive me absolutely crazy to attempt to place orders on. I’ve been shopping with HotTopic for yeaaarrrssss, and absolutely love them! BUT the technology they’re functioning on is losing them so much money. I’m always very careful about what you can’t purchase while redeeming HotCash, and and HotCash obviously doesn’t work with other deals. I always double check everything with coupons, codes, sales, if it’s in stock, anything special like shipping or customizations that would hold up the transaction. I also always check all of my personal information for the transaction as well. With that being said, way too often do I find myself in the position of fighting for my life just trying to make a simple purchase on the website and app. It never gives any reason why it can not place the order to even attempt to fix it. If it at least gave a reason, it would give the customer the opportunity to correct whatever the issue is and move on with their purchase. I really just want to be able to order online easier. It’s simple fixes, that would save so much time.

   bunbun112211 · 28 Sep 2026

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