H&R Block Tax Prep: File Taxes

• Free

Last verified 5 Sep 2026

4.8 115648 ratings · App Store

1. 5/5Second to none!

   This app is amazing! The layout of this app is perfect. The simplistic layout of the app makes it easy to focus on the task at hand, and the easy to understand instructions (with added helpful hints - just in case) make this app stand out from its competitors. The flow from one page to the next is flawless and when/if you have a question as to whether or not you qualify for certain breaks/exemptions, you can rest easy knowing that they guide you through that process by telling you to select all of them and their software will calculate your information and let you know whether or not you qualify. They also include the option for live chat with an H&R Block tax expert should you need it. All in all, this is the perfect app for people who don’t have the time or luxury of scheduling and upholding face to face meetings or standing around in long lines waiting to see a CPA. Oh, also worth mentioning is that they offer all of the same benefits that you’d get filing in office. You can purchase identity theft/fraud protection as well as audit protection. Both of these options can be added independently or as a combination for a small (and extremely fair) fee. I’d recommend everyone take advantage of these options, however, it is nice that they don’t pressure you into purchasing these options through annoying pop-up ads and instead ask you just before you proceed to the final step of submitting your forms via e-file.

   LDUBC4me · 5 Sep 2026

2. 5/5Fantastic Service, quick, efficient, quality and reassuring

   This app is extremely user friendly. It walks you through literally every scenario. If you don't understand something, you can click on a link below what you're looking at for more information. If you still have questions there is another section of frequently asked questions. If you Still need assistance there is a chat available with many options, as well as chatting with a live person. Beyond that if you still have questions (depending on what type of return you choose) you're able to email, message, chat with or speak with a live Professional Tax Return representative. The customer service is amazing, efficient, friendly, professional and prompt service. The price is affordable and fair. I saved a ton of time, money and stress by being able to use this app and self service but with the Peace of Mind knowing that not only the system looked over my work, but that it was double checked by a live human being. And I have the reassurance of knowing H&R Block has my back if any issues arise or if there's any type of IRS audit. Just an overall exceptional service.

   Norman-Reedus-Love · 5 Sep 2026

3. 1/5Longtime User Very Disappointed

   I’ve been using H&R Block to file my taxes for several years now. I’ve always found it easy to use and faster than doing it by hand, which I always do before I even open the app because even though I’ve never had a problem with H&R Block before, I still don’t totally trust them. It’s just a double or triple check thing, and so far, thank goodness, I haven’t had any issues. Guess all good things must come to an end... This year I have had the absolute worst experience. Almost every topic sends me back to the beginning of filing, proceeding to the next question in the topic constantly gives an error message and then sends me back to the beginning again. I dealt with it for a while during this session, but then when it told me I needed to upgrade to the Deluxe version to continue, that’s when I became totally fed up and signed onto the regular website. Unfortunately that was no better. They both had the same error messages and same glitches. This is ridiculous to say the least! And to top it all off, I can’t even get any support from the app or the regular website because it keeps saying there’s been a problem and to try again. Then you want to charge me sixty bucks to keep sending me back to the beginning every five seconds? You need to either lower your prices or fix the glitches in your app! I have been a loyal paying customer for several years and this is how I get treated? You all need to re-evaluate your whole system. I am very dissatisfied and disappointed.

   MCC Fan · 5 Sep 2026

4. 1/5Worst way to file.

   I've used other apps to file taxes but figured after all these HR Block commercials that I should give them a shot. I downloaded an app that doesn't file then finally got one that does. Upon selecting File for Free by doing my own taxes I find myself using Tax Pro Go. I informed the expert that I didn't want this option so she told me to use the website which keeps reverting me back to the tax pro go app. Finally she mentioned they would change it so I can file it myself but that wasn't the case. She then told me to call support. Support gave me the same thing my 'expert' told me in which I told support that it would not work because I've tried that. Support then told me to make a new sign in and go from there. How is it that you can't cancel the tax pro go and release my account to allow me to file my own taxes. Instead every time I log in with this account, it says I'm waiting for my tax pro to review it which isn't happening. Looks like I'm going back to my original tax filing software because this entire experience has been a nightmare from the beginning. I hope this review saves someone from having to deal with the headache that I did. Edit: This only proves that the app is horrible. Even the developer is telling me to use the chat or call support which are two things I pointed out as being horrible. Clearly I've tried those options and that's why I left the honest review. Chat told me to call and the support told me to just make a new account. Great help. (Yes that's sarcasm)

   CvBoy07 · 5 Sep 2026

5. 5/5Reliable, Quick and Easy, Tax Consultant Support

   I enjoy using H&R Block to file my taxes. I have used H&R Block software for several years and before that their TaxCut software. Being able to do your tax return and home is a major plus. Much better than gathering all your documents together and going to an account or tax prep office. The app or software guide you through in a quick and easy process. I use the Deluxe edition to itemize my taxes and I’m typically finished within two hours. I also like the H&R Block app or software maximizing the amount I receive in my tax return by providing yes or no questions and, select all that apply check boxes. After answering the question, you are taken directly to the sections that apply specific to your situation. As you move quickly along, the app or software show you a real-time total of the return or owe amount. I also like the option to have a live tax consultant available to me 7/24 and a representative with me if I were to be audited. Thank you H&R Block for making a typical stress for task quick and easy from start to e-file with a tax refund in my bank account with around a week to ten days!

   ChiefMac82 · 5 Sep 2026

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