FARFETCH - Shop Luxury Fashion

• Free

Last verified 2 Sep 2026

4.9 215725 ratings · App Store

1. 4/5Great app for buying designer items, but...

   I wholeheartedly love this app because of great customer services, curated collection of high-end items, and delivery service is right on time. While I love the Farfetch app, however, I got several issues with it. First, my wishlist has a limit (100 items) and I cannot continue to favorite every item I liked. When I exceed the amount, the previous products I've favorited disappeared. I wish the wishlist feature would allowed infinite favorites just in case any of them went on sale or out of stock. Secondly, the descriptions for some items are a little vague. When I tried to shop for latest runway pieces from Vogue, especially the ready-to-wear pieces, the items do not come with the description elaborate which collections did it come from. Third, I can't choose men and women's items at the same time. I want to buy designer bags for my friends, however, I have to change the gender all the time. I wish there is a feature where you can shop any designer things regardless of gender, then, the items indicate if they are appropriate for masculine or feminine attire. Overall, these are couple of issues I have with it. Some can be overlooked since it just a complaint, but as a long time user of Farfetch, I am satisfied with shopping high-end products and probably one of the most legit app I've used.

   RonnieNicole · 2 Sep 2026

2. 1/5I should have believed all the bad reviews

   Wanted to buy about $5,000 in a pair of shoes and a purse. But reading the very bad reviews, I decided to just give it a try buying just the shoes. Well, two days later, got a basic email that my order has been canceled and shall receive a refund soon. No choices, no alternatives. Replied with a complaint and received a condescending and still robotic email saying that I was supposed to list my shipping country as Puerto Rico and not the US. Meaning, if you live in Puerto Rico forget buying here. It will force you to read their website in Mexican Spanish (I’m not joking) with no option for English or just regular Spanish. Then it will treat your purchases as if you were in a foreign country where you have to pay customs, duties, etc. even if the merchandise comes from another state (NY, where the shoes would come from). Then when you pay, your address is invalid because your credit card company uses the regular American format to validate your shipping address and PR is part of the US, not a country. I emailed the company to clarify that the address is right and that I couldn’t navigate their website in “Mexican Spanish” and more importantly, the credit card wouldn’t validate the purchase with PR as a country. Bad website and worse customer service. They have dumb robots doing the work of people and adults. Not worth it!

   Belcuore · 2 Sep 2026

3. 1/5Worst customer service

   I bought a gorgeous pair of tennis shoes from farfetch. I adore the style and brand but at 3 weeks they developed a clear manufacturer defect. After only wearing for a short time, the stitching opened and caused an enlarging hole. I understand that luxury hand crafted goods can have defects and asked for an exchange of an identical pair since they were so new. I didn't want my money back just a functional pair of shoes since they were not inexpensive. However, farfetch denied me this saying it was past the return date (by 10 days to be precise). I sent a dozen photos showing the problem and how good the overall condition of the shoes were in otherwise (like new!) but they said that I could either send them back for repair to the partner shop in South Korea or they'd offer me 10% the purchase price to cover repairs. I didn't purchase from that shop...I made a transaction with farfetch and assumed they would stand behind their goods. After back and forth, when I did not respond to their offer in 3 days while mulling over the awful offer, customer service emailed me saying if they did not hear from me in 2 days then they'd consider the matter closed. I cannot give the customer service a worse review. 10% would only cover a fraction of such a repair- forget that we are amid a pandemic when many online companies are making exceptions or extending return times and zero cobblers are open in my area. Note: they also said it can take 3 months to get my shoes back. So now I paid money for a defective product which I truly love and just want replaced but instead have to trust will be repaired appropriately and also have to go without for months. I can't dissuade you more from using this site!!!!

   Scybala2016 · 2 Sep 2026

4. 3/5App fine; returns/customer service awful

   I ordered a bag from Italy and it arrived I realized it was a smidge smaller than I’d like so I arranged the return (you have to make an appointment for someone to pick it up, within 7 days of receiving the package) the pick up ran 2 hrs late (even though there was a 3 hour window) but I get it, things happen. My dad gave the package and the package slip to the delivery man who scanned it and went off. Over the next few hours the tracking never updated to “collected” or to “shipped” so I contacted customer service asking when I could expect an update with all the order and return info in the email. They asked me it was scanned (it was) and then never responded. I emailed again they told me there was a missing package inquiry on my account. I sent proof that my package was picked up (lucky I have a video camera on my porch) that clearly showed the package being hand delivered and scanned to the mail carrier. Even then they wouldn’t respond. So after a few days of that I just put in a dispute with my card and then finally they released my funds.

   Cynthia6480 · 2 Sep 2026

5. 1/5Bad customer service

   OK, I understand this. This is an application that brings stores together. However, you are still responsible for customer relations. Unfortunately, most of the stores work with a second-class shipping company like Fedex because it is cheap. Some of my purchases from Farfetch were lost, stolen or damaged in Fedex. And Farfetch did not accept responsibility in any of them. Even though I paid tens of dollars for fast shipping service, when I wanted to cancel a product that had not arrived for days, the only answer they gave me was "Unfortunately, we cannot do it, because your product is on its way"... Sorry! I think we have an intelligence level problem here. My product did not arrive, it is not clear that it was damaged, fedex blames the sender, the sender does not accept responsibility, farfetch does not even care! In short, do not shop through this application unless you have a hard time. Choose companies that attach importance to customer service and accept responsibility, such as Yoox and Outnet. Although it is very sad to say this, I have to say that every order you make from here has a very high probability of being stolen in some way.

   efesgazyapar · 2 Sep 2026

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