European Wax Center

• Free

Last verified 31 Jul 2026

4.4 8816 ratings · App Store

1. 3/5A decent app, but could be much better

   I’ve been a customer since October 2018 and have several different types of waxing services at my local EWC. I love my local EWC and I use the same wax specialist each time as she’s the best. My issue is the app could be much, much better. It’s great for scheduling a new appointment, keeping track of your upcoming appointments, and keeping track of your wax packages. However, it could be much better. The app should have the prices listed. If the prices are on there, they must be buried so deep I’ve not been able to find them. I have to do a google search to find prices. Also the app should allow you to cancel/reschedule appointments. This is a pretty basic thing. If I make an appointment while at my local EWC, that appointment hits the app within 15-20 minutes. Why shouldn’t I be able to cancel/reschedule thru the app? It’s annoying to have to call and speak to someone if I need to reschedule. Also I love some of EWC’s post-wax products and you should be able to order the products through the app. Otherwise, I love getting waxed at my local EWC.

   jade225 · 31 Jul 2026

2. 1/5App error and then you get charged

   I’ve been an EWC customer since 2017. They always encourage you to use the app and I finally started using it a couple months ago to manage my appointments. The first (and only) time I cancelled an appointment using the app, there was a computer glitch and I ended up being charged $90 for services I had cancelled. My appointment was for a Thursday. I cancelled on the app on Monday. Wednesday, I didn’t get a text from the center, so I know the appointment was successfully cancelled on their end. They always text to confirm the appointment the day before. Then on Thursday, I get charged for the three services I cancelled. When I call to ask what’s going on, they tell me the system says I cancelled it Thursday and since it was a same-day cancellation, they have to charge me for the services. I explain that I cancelled on Monday and even go in and show them on my app tracking on iPhone that I didn’t even use the app on Thursday (but did on Monday) so how could I have cancelled on the app on Thursday? They also confirmed that on Wednesday they texted all their clients with Thursday appointments and confirmed that they didn’t text me. Because it had been cancelled already! But no one would help take the charge off my credit card even after acknowledging that they believed me. There was a weird app error and I’m left with the bill. Don’t use the app for anything important. Just call the center for everything or find a different waxer.

   GabToni · 31 Jul 2026

3. 1/5Scheduling issues and logging of appointments on app

   This app doesn’t show the reservations that are made for you at the EWC location. So at the end of each appointment they ask me if I would like to schedule my follow up and I say yes. It’s a Brazilian so I don’t come back for 4-5 weeks. I try referencing the app to confirm the date and time and there’s no indication that I have a reservation. I try checking my emails to confirm and I don’t see any confirmation emails confirming The appointment I just made at the location. When you make an appointment in the app it sends you a confirmation email. The app doesn’t register any reservations that you have made in person and even when you go through the website it shows as though you don’t have anything booked... the app doesn’t track your last visits or who was your sever so if you don’t remember their name you can’t book your follow up with them. When it sends out the confirmation email it doesn’t include the servers name.... Also the app makes you book an appointment through the website so it’s kind of like what’s the point of having an app? In short, it would help if the app tracked all your prior visits at least the date, location, and name of server. It would also help if the app displayed appointments made through the app as well as those made on site in one of the many EWC locations.

   Ladherstar · 31 Jul 2026

4. 1/5Skin irritation & scary eyebrow fill ins

   I always had great experiences at the European Wax Center in Patchogue. I’m never able to come at specific times or days so I use whichever waxer is available. My experiences have always generally been fine. Some are better then others but never a huge noticeable difference between the girls. Well on Monday during my lunch break I decided to use European wax center in NYC on Chambers Street. I choose the no preference for a waxer and got a nice girl (not gonna put her name on here) but oh my goodness was she inexperienced. She went over each wax spot twice, which is horribly painful. I should have stopped her on the first eyebrow... but I’m not the type of person to make that kind of scene. So when she was done waxing she offered to fill in my brows. I said yes and expected she would use the mascara type looking stuff that they always use... but no she took out some palette of eye shadow looking stuff and applied it and then proceed to wipe my eyes when a tissue and what felt like some burning liquid on my brows (remember she waxed every section twice). I got up and left and should have thought twice when the front desk girl looked at me strange .... but I figured my eyebrows were probably just glowing fire red. I quickly left because I was on my lunch break and thank god I stopped into the work bathroom before anyone saw me because when I looked in the mirror I almost burst into tears. This girl not only didn’t get half the extra hairs but she painted these thick paint slabs on my face for brows.... WORST EXPERIENCE EVER!!!!!!!!

   Horrible update on app · 31 Jul 2026

5. 1/5a miserable, broken app

   i’ve been using the app in its different iterations since about 2018 or so. it’s always been broken. at one point in 2019 or 2020 it completely stopped working and it seems they gave up on it and the website, so scheduling an appointment was frustrating. this new app doesn’t seem to be much better. the design is slightly more appealing to look at but the UX has not improved. the scheduling feature almost always has something wrong with it - once i went to reschedule an appointment and it was showing me that there were no availabilities at all for the rest of time. had to cancel and rebook completely. after one particularly bad appointment, i was prompted to rate my experience, but then that pop up went away before i could do anything and i have not been able to find it since. currently, im stuck with a loading screen that is preventing me from selecting anything at all and it won’t go away, even when i close the app and restart it. it’s genuinely one of the worst apps i’ve still felt compelled to use because i hate making phone calls and almost always have to reschedule my appointments due to work.

   carrieisabear · 31 Jul 2026

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