Etsy Seller: Manage Your Shop

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Last verified 6 Sep 2026

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Last verified 30 Aug 2026

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4.7 59560 ratings · App Store

1. 5/5Inventory, tracking, & Drafts

   It is sooo frustrating when I’m trying to do inventory and I cannot find a piece! It is a bracelet for example and I search more in depth Pearl Bracelet nope nothing. Sometimes I don’t even see it in all the bracelets?? So I go back out go to my full shop and have to go through all the pages to find it!! Then I go into the listing and make sure I have it in the right section & IT IS!!! This is super frustrating & an inventory nightmare!! My next frustration is tracking. I cannot believe Etsy has not come up with a way for us to put into the “tracking info” a number when selling in person??? I was just using a tracking number that was already used and it worked for years. But now I cannot do that and my rating for shipping has gone down. When the customer not only got the piece earlier than if it was shipped, then left me a 5 star review and wonderful message in my shop!!! My last complaint is WHY did they change (Create Draft)when I am putting in a new piece of inventory into my shop I have to completely finish all fields of the description!!!! I cannot start it then save it as a draft??? Why even have this option if you have to finish it?? I LOVED the old one I could go in start a new listing then if I got busy I could save it then go back later & finish it then post.

   juliemariestudio · 6 Sep 2026

2. 4/5We have no choice

   I started my online retail through Etsy just over four years ago. I had gotten so used to reviewing previous year stats and year over year stats. The new app doesn’t come close in this regard. I also had gotten in the habit of messaging my clients a personal message asking for their support by leaving a review when they have had time to really evaluate their experience and purchase. When reviewing completed orders, you could see whether there was review posted. This feature is no longer available. Messaging is a lot slower, the old messaging was better overall and I could easily grab a note from my notepad and paste it now requires a permission prompt about every other time. I would do this my down time so not on a schedule, now it’s too complicated of a task so I probably will have to just do it less often. When the app was announced I waited a little while then downloaded and used them both for a bit. The old app seemed to be “quicker”. There would be times when my old app would notify me of a sale and the new app I would have to click AND reload the orders. I hope someone from Etsy will work on implementing some of the frustrations voice in these comments. To put some context in my usage of Etsy. My store rating is 4.9 with 511 reviews, bout 22 percent of sales. Update - August 28, 2023 I definitely have noticed some upgrades in my daily use of the seller’s app. The developers a working to improve the app. Thank you!! The review of stats have improved but I’d say when sending messages I still don’t know whether the customer has left me a review. Please add this feature

   RonMeredith · 6 Sep 2026

3. 3/5The old one was better

   I really wanted to like this but there are so many features that are missing or only half function. For example, I can barely find my own listings - sometimes I will type something like “necklace” trying to locate an existing listing to share with a customer or on social (or trying to copy an old listing) and it will tell me there are no listings at all with that term in them when there are dozens of necklaces in my shop. This happens with several different terms, making it difficult to locate most items from my vast inventory. I also don’t see anywhere to rearrange my shop listings either, which I love to do on the go as this function eventually malfunctions when editing it on a pc or laptop. Having to renew expired listings individually, one by one (and not being able to easily tell that I have expired listings from my dashboard) is a minor inconvenience that makes renewing listings a task for the computer now. I also wish I could search “all” of my current and previous inventory in one category instead of only being able to search my active, expired, sold categories one at a time. One positive thing is I like being able to see who is a repeat customer. I wish I could easily pull up their past orders though. I also like the option to add content via “Explore”. All in all it needs some work and I think we deserve the investment into making it more efficient!

   E29385 · 6 Sep 2026

4. 2/5If it’s not broken don’t fix it.

   You’d think with the creation of an entire new selling app & all the updates this app gets that it would be gold, sadly thats not the case. It’s so frustrating when the updates constantly make things worse for sellers, the ones who are making this company so much profit! Developers need to respect us and our wants/ needs, seriously, it’s ridiculous when I can’t even upload photos to a listing / listing won’t save / app freezes etc. constant bugs. It’s always a gamble whether or not an update will finally make things better or just cause you another issue. Sellers, if your app is working fine, I wholeheartedly recommend you to NOT update it until you absolutely have to / are forced to, it’s not worth the stress. I loved the first Etsy seller app when I first started my shop, it was efficient, simple and worked well. You even used to be able to rearrange your listings from your phone, which can now only be done on desktop for some reason (why should we be regressing progress by taking away helpful features??) Rearranging on desktop takes a long time and is tedious as well. Anyway, you know how it is, I’ll either get the same old generated response or no response. At the very least saving a draft and uploading photos should never be an issue, the amount of bugs there have been with this throughout my 4+ years of selling is just crazy. Most of the time it took weeks to be fixed and I just had to deal with it. This company makes enough profit to be able to put time and effort into making a well performing app for its sellers. Please fix this.

   Poof poof gone · 6 Sep 2026

5. 1/5Ruined the Holiday Season this year

   HORRIBLE! This app has been awful, but what has happened during the busiest time of the year for me this year is probably the worst thing that could happen with an app. I was behind like I’ve never been before, losing money somehow, upset customers, it’s been awful. Anyway, come to find out, duplicate orders were showing up in my order log. Not only were they duplicate, but a different icon pic beside the order (if the order had more than one item) was showing beside each one, making it look like different orders in my log. I’m a one person shop, I don’t always open every individual order and read the name and address when I’m checking to see what needs made. I noticed back in Oct I had two order for the same person of the exact two same items- I reached out no response. I sent the two orders. I’ve only come to really notice this when I’m typing in a specific customer to check the status of their order. In the actual log, they aren’t showing up back to back like they would when I just type in the name. Customer service was zero help, told me to delete it, reinstall and just use the internet to check things. The damage has been done, I’ve lost so much money this year and who knows how many customers or even poor reviews. I’ve done everything I can to make it up to everyone but it’s been a nightmare for me. I’m finally going to make the switch to a different platform. Etsy does not help or protect its sellers.

   imjessayn · 6 Sep 2026

Shown for US

4.6 53755 ratings · Google Play

1. 1/5

   The materials are a mess. It's ridiculous. For the same category of item, 1 time u will get predefined material list to chose from, another u will get a free form field-for the exact same category of product. The date/time a listing is not updated when u change a material for ur listing. If u have a listing with the predefined materials and u go to add a material and click save, it says it saved it, but if u go back and check it didn't add the new material. Messy, consider other platforms

   Heather Leyva · 30 Aug 2026

2. 5/5

   Excellent.

   Shani Mughal · 30 Aug 2026

3. 1/5

   Very disappointed as a seller. Etsy removed **27 of my listings**, after I invested significant time, money, and effort into building my shop. I understand the need for policy enforcement, but sellers need clear explanations, consistent enforcement, and a fair opportunity to appeal. Etsy provides strong buyer protection, but seller protection and communication need much more improvement. Small businesses deserve transparency and fair treatment.

   Qurat Ul Ain · 30 Aug 2026

4. 5/5

   Great, professional and well considered App. Just what we all need when we have products or services to offer !!

   Gary Sunderland · 30 Aug 2026

5. 5/5

   Use it more than my desktop Does everything except issue refunds

   Chuck Thomas · 30 Aug 2026

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• 2.5.0 · 25 Aug 2026