El Pollo Loco - Loco Rewards

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.9 111481 ratings · App Store

1. 5/5App stars stars & restaurant 5 stars!!!!

   The app is ok a bit confusing the points expire very soon if you do not redeem them. The receipt needs to be registered on this app surging 48 hours or else it expires & you loose the chance on gaining points. I give this app four stars. The food & service at EPL location of Brookhurst & Chapman in Garden Grove is excellent. I give this location five start out of five !!!! My family & I eat here at least three times per week. The chicken is well marinated , ,,cooked & served to perfection every time we eat at this favorite location. The customer service is prompt & friendly. Management crew is nice & professional. Chuy the chef is extremely kind. He makes sure the chicken is cooked well. I’m very happy with this location!!! Very clean all the time & the salsa bar fresh & well stocked Thank you all at this location ,,, keep shining !!!! See you soon for another delicious meal. Yum yum yum !!!!!

   Red727 · 30 Aug 2026

2. 1/5Awful Delivery service through app

   I love this restaurant so I am sad to have to write this. For delivery they use postmates, it does not keep you updated with where your order is and when it accurately arrives making it difficult to use compared to other delivery services. The first time I ordered delivery my order never came, after talking to the manager at el pollo loco for 30 minutes she couldnt give me a refund and the app wouldn’t let me see my order as soon as I got a cancellation email of my order that i never canceled. So i have not yet gotten a refund. Secondly I decided to take a chance and place an order on the app today for delivery and realized I did not want to take the chance after i placed it after seeing the estimated time was close to an hour. so i went to cancel the order on the app and it told me to call the store. When i called the store they didn’t know what i was talking about and said they couldn’t cancel the order so now it’s past the hour and i’m still waiting for the delivery. It doesn’t even say that it’s been picked up yet. If it doesn’t come that will be 40$ down the drain after both orders. Do not order on this app.

   Angelina Babe · 30 Aug 2026

3. 3/5It’s better than it used to be.

   I’m giving the all 3 stars because it is certainly an improvement of what it used to be, but it’s still not comparable to other places apps. It is still somewhat confusing to use and the rewards don’t work. I’ve tried multiple times to add them to my order but each time it says my purchase doesn’t qualify for the reward when I added the item with the exact same description. I used the “contact us” feature to let the company know and I walked step by step through what I did in the app to try to get the rewards that don’t work. I seriously laughed out loud when the response they sent back was a list of instructions of exactly what I just tried. I hope that was an AI or computer with a glitch rather than an actual human that thought that was helpful. Anyway, we love El Pollo Loco but I can’t give the app more than 3 stars. The rewards would be great but their meaningless and incentive-less to the consumer if they can’t be redeemed and no one can help you redeem them.

   Tomatoes freak · 30 Aug 2026

4. 5/5Rate the app, not the restaurants

   Some franchises are not always the best representatives of the parent company... that being said, the app works great, like it is supposed to. The app, however, does its job and does it well! When traveling a lot, I’ve found there is not always consistency between physical locations. The app can help make so-so places better (or in some cases where the employees are not as tech savvy as they should be— worse). The app allows me to place orders ahead of time, keep track of spending, earn rewards, get coupons and deals, and see the specials/new items. In my local Restaurant, the only complaint is that they never have enough cilantro. They have integrated the app with their cash registers, orders are ready when I get there, and it’s easy to upload gift cards. Bottom line, the app does what’s supposed to do and it does it well.

   Revmat · 30 Aug 2026

5. 1/5Very basic & unhelpful app

   You can tell that this app was created “just” for use during the pandemic. Unlike other populate fast food restaurants, this app doesn’t offer a few very simple and important features. Such as: an option to place an order and then pay in store, a simple feature that allows you to put any items on the side, and (MOST IMPORTANT) it doesn't offer any of the coupons that we get in the mail?!? For example, McDonald’s offers all of their digital coupons & physical mail coupons in their app. The El pollo loco app doesn’t offer any of their physical coupons!?! It has a section for “deals” but it’s always empty. They try to encourage you to use their digital app for orders, by creating challenges and digital rewards, but you have to pay full price! They don’t offer the same digital deals as their paper coupons?!? Why not? It doesn’t make any sense to try and convince me to use your app more but then have to rely on mailers to find physical coupons that I can’t even apply with the app?!? I have to redeem those coupons in store?!? This app is very basic.

   Nhuvalk · 30 Aug 2026

4.2 14731 ratings · Google Play

1. 5/5

   great experience easy ordering

   Terri Calderon · 29 Jul 2026

2. 5/5

   good

   Tavirith Mon · 29 Jul 2026

3. 5/5

   tried it for the forst time today so far so good. food was great.

   Joe Garza · 29 Jul 2026

4. 4/5

   The app ran smoothly; did not crash. I liked how organized the site was. Only thing I would add is an edit for each item. I prefer my beverages without ice, but I was not allowed to choose that as an edit. That's the reason I can't give 5 stars

   Tresha Lane · 29 Jul 2026

5. 5/5

   Easy to order.

   Eric Revere · 29 Jul 2026

Privacy

Accessibility

No accessibility labels collected yet.

Privacy

• Data collected — App functionality — Personal info — Name Developer declared
• Data collected — App functionality — Personal info — Other info Developer declared
• Data collected — App functionality, Account management — Personal info — Email address Developer declared
• Security practices — Your data is transferred over a secure connection — Data is encrypted in transit Developer declared
• Security practices — The developer provides a way for you to request that your data be deleted — You can request that data be deleted Developer declared

Accessibility

No accessibility labels collected yet.

• 4.2.2 · 13 Jul 2026
• 4.3.0 · 19 Aug 2026