Dollar Bank Mobile App

• Free

Last verified 30 Aug 2026

4.7 23354 ratings · App Store

1. 5/5Frustrating and Confusing

   This change is confusing and frustrating. When trying to make a payment under “pay bills” the steps are easy however above it in blue above it, it says transfer money. That is not the same as paying a bill. It also took the money out of my checking account but did not reflect the deduction in the loan I was making a payment on. I had know idea where that money went nor did it tell me.I tried to call customer service 2 times to clarify and was on hold for 50 minutes each time. I hung up. If your going to have such a confusing and frustrating website and mobile app you should have put many more people in customer service to answer your confusing changes. I checked every day several times over almost 2 days for any changes in deduction in that loan. This morning it finally reflected the change or I was going to the bank branch to try and get some simple questions answered. You need to address these issues and make it less confusing and frustrating. **highly dissatisfied customer**

   DoreenizzyT · 30 Aug 2026

2. 1/5Please help!!

   Since the latest app update, I am no longer able to use the app. When I tap on the app, I get an error message: “Alert! To safeguard your data, this application does not support rooted or jailbroken devices.” I tried deleting and reinstalling. The app is compatible with my device, an iPhone 14 Pro. Went to the Apple Store; there is nothing wrong with my device, they said the problem must be on the app developer’s end. My device is not rooted or jailbroken. My software is up to date. I’ve called Dollar Bank customer service twice; once I got in touch with a person who said they would “put in a ticket” and then I never heard back. I called again; this time got a recorded message that there was a 117 minute hold time for a customer service rep. On the DB website, only option is to call the 1-800 number that I already called twice. When I click on the support button here, it just takes me to the Dollar Bank website. I’ve been running in circles over this all summer. I’ve also visited my bank in person; the branch mgr took a screenshot of the alert message as well as my info and personally sent the bank’s online banking and development team an email with no resolution. Please help! I’d like to use the app again! I see that other users here are having the same problem, so I know I am not the only one. I would love to get this resolved ASAP. We are seriously considering switching banks due to the inability to use the app the deposit checks and manage our account.

   Phishfam · 30 Aug 2026

3. 5/5Somewhat Improved..

   Edit to Dollar Bank’s response: Thank you for the response! I can finally see check images. The 800 number provided for people to call *and* the regular 800 number for account services both told me viewing check images was no longer available on the new app, which that is obviously not the case. Those people need to be trained better so they’re not giving out bad information. Thanks again.. love the new app now that I can still see check images! Original Review: So Dollar Bank finally adds Touch/Face ID login to their app (thanks - it was about 5 years overdue), but they take away the ability to see who you wrote a cashed check to using the mobile app. I have accounts at other banks and that’s a very basic function they all have, including Dollar previously until they REMOVED it from their new “upgraded and improved” mobile app. You really wonder who is making these decisions for the bank and if any thought is put into it........

   Gino Guacamoolie · 30 Aug 2026

4. 3/5New version app

   So far it’s the most unfriendly app I use. This has to be the worst upgrade I’ve seen yet. Now if I pay bills on Friday they won’t get paid till Tuesday when they use to post on Monday. Today I tried to pay an addition amount in my cable bill as the price when up and I paid it yesterday so I tried to pay the difference it paid the bill in whole. When I called to stop it they said it was since it was processing they could stop it. So now I’ve paid twice with no way of canceling the transaction. Stupid app! There so many problems I can’t even list them all. The old version was much better. I’m not the only one in my family that has issues either. Get it fixed or I will switch banks. You already lost one member of my family.

   dealssuck · 30 Aug 2026

5. 1/5Can’t even use it.

   Upon launch, I get an error saying “to safeguard your data, we do not support rooted or jailbroken devices.” MY DEVICE IS NOT EVEN JAILBROKEN OR ANYTHING!!! I already had to get a new phone because you decided I shouldn’t be allowed to use the app on an older device anymore, and now you pull this! Get rid of that trash or at least put an ok button, so where it’s not blocking out people for no reason. Even if somebody did root their device, that’s on them if something happens, however that is NOT EVEN THE CASE HERE! I don’t know why I’m getting that error! I’m so fed up with Dollar Bank for multiple reasons, soon I’ll just have to move all my money to a bank that can have a working app. Edit: In response to the developer’s response here, I ALREADY HAVE contacted support, got an email saying it would be forwarded and that I’d hear back, and now nearing a month later, I’ve still gotten no further response or help at all. If some corporate executive didn’t discriminate against lower income people who can’t afford the newest devices, and try to implement a non-working, faulty root detection system disallowing use of the app entirely, we wouldn’t be in this situation, and you’d likely have a 5 star review instead.

   iH85CH001 · 30 Aug 2026

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