Disneyland®

Shown for US

• Digital Photo Download — $14.99
• PhotoPass+ 1 Day — $24.99

Last verified 28 Aug 2026

Shown for US

4.7 1861613 ratings · App Store

1. 5/5Issues with both food mobile order and merchandise mobile check out

   Before I had no issues with mobile ordering food and the merchandise mobile check out at Disneyland and Dca parks. I love this feature so much since it helps to lessen the wait time to purchase and get our food. I also love being able to select and purchase my souvenirs at the stores that offer mobile shopping. It great being able to purchase my items with scanning my phone and pay on my phone. But lately these 2 features I love are no longer working so great as they were before. Since the last update it’s that I’m noticing the problem started. When I’m ready to pay on my phone it keeps giving me an error message that it’s not accepting my credit card. I’ve even tried adding a new card and it will work for the first transaction on that new card but when I try to use the card again to purchase something else that error message shows up again. I’ve tried resetting my phone even offloading and reloading the app and still get the same error message. I’ve also tried deleting the cards saved on my profile and putting one at a time but nothing seems to work. Another thing that is no longer showing is past merchandise purchase history made through merchandise mobile checkout. Before all the items I purchased within the last 30 days would appear in the history list but now nothing show there. I have sent my feedback through the app on the help section. Please look into this and fix this! Thank you

   NCL:81 · 28 Aug 2026

2. 5/5Game-Changer for Navigating Disneyland

   The Disneyland App has become an essential part of the Disneyland experience—and when you use it right, it genuinely enhances your entire day. With Lightning Lane, mobile ordering, tickets, and real-time wait times all in one place, the app gives you a level of control and flexibility that just wasn’t possible before. Being able to plan your next ride, reserve a Lightning Lane, and order food without standing in long lines is a game changer. The map feature is especially helpful, making it easy to navigate the parks and quickly find attractions, dining, or characters nearby. Mobile ordering is smooth and saves a huge amount of time, especially during peak hours. What stands out most is how much more efficient your day can be. Instead of guessing or wasting time in lines, you can actually experience more of the park—and that’s what it’s all about. There’s always room for improvement, but overall the app delivers real value and has become a must-have tool for getting the most out of Disneyland. When everything is working together, it makes the experience feel seamless and well thought out—exactly what you’d expect from Disney.

   soundguy212 · 28 Aug 2026

3. 2/5Used to great. Now it's a mess

   This app used to be amazing and super easy to use. Now it's bloated with offers, sections, and click targets. It's extremely difficult to scan the app quickly because of all the different visual elements that are seemingly interspersed without much design thought. It's nearly impossible to navigate around quickly and perform basic tasks like seeing what time your lightning lane is available for. To compound the problem, the app is slow and reloads constantly as you navigate between pages. Take the home page, for instance. The entire screen on initial load is taken up by your profile picture and an offer to buy a lightning lane pass. You scroll down and can see you have a reservation that day and a couple useless recommendations and then you're into a bunch of sections that look like ads. If I'm in the park, just land me right on My Day every time. Only show me the important stuff. I don't need that I have a park reservation booked every time – I'm in the park already. Show me *all* my unused lightning lane passes right at the top. If I'm eligible to book more lightning lane passes, tell me at the top. Then let me see the other things I said I wanted to do. The Genie planner thing is cool, but if you're going to give it to me, let me customize it more easily with exactly what I want to do. Overall, disappointed with what this app has bloated into. Strip out the superfluous junk and figure on usability and convenience

   MitchyMitch8 · 28 Aug 2026

4. 1/5Not easy to navigate

   There is no way on the site to convert your regular ticket to a season pass. You have to wait until the day you do your ticket. So we miss going all those days between now and our visit. And we miss out on all of the perks of being a pass member before our visit. Totally bogus. Also, can’t find an easy way to plan my visit. Like where you click on different rides and restaurants and it makes an itinerary for you. Like this first, then this. Instead I’m writing it all down. Also won’t let you make restaurant reservations until 2 months before. Many of us make reservations months before that and should be rewarded for being early. If you are worried about no shows just make confirmation a week before and the day before manditory or you lose your spot. I found out all of this after I sent in a complaint. Instead of the website just explaining these things it let me frustratedly navigate around the site until I was using words of frustration in my complaint - not curse words. And then I was chastised by a cast member for using colorful language rather than validated that this whole thing was a frustrating mess. I’m not looking forward to a visit I should be very excited about. I would now give this site a minus one if I could. They actually e-mailed me and told me I needed to complain somewhere else if I needed to complain (which I did at the same time as this review and heard nothing). The vacation of my dreams! Bureaucracy!

   Tyranamar · 28 Aug 2026

5. 1/5Major Disappointment

   We flew in from out of state to take our little one to Disney for the first time. We were meeting up with family who drove in from another out of state location, so we could all spend the day at Disneyland and enjoy family time together. Our cousins purchased their tickets, but when we tried to purchase ours, we just kept getting an error saying “there was an issue processing your order”. We have been trying for almost 2 hours now, but the site just keeps having issues. We tried calling customer service and it says they’re experiencing higher than usual calls & to either try to call again later, which we have tried several times, or chat with someone on the app, which we have also tried to do multiple times, but no one is responding. We got an automated message saying that you are experiencing higher than usual wait times for chat as well. I am guessing we are not the only ones having this issue. The whole point of this trip was to experience a wonderful day at Disneyland. We flew here specifically for Disney and also paid for an Airbnb, which was not cheap. We would try to just purchase tickets at the gate, but it says that you have to purchase online. Beyond frustrating!! Now we are just sitting here at our Airbnb, not spending time with the cousins, while they are inside the park without us. Our little one has been looking forward to this for so long, how do you make up for that?? So sad!

   DudeNfam · 28 Aug 2026

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