Disneyland®

• Digital Photo Download — $14.99
• PhotoPass+ 1 Day — $24.99

Last verified 30 Sep 2026

4.7 1880522 ratings · App Store

1. 2/5Used to great. Now it's a mess

   This app used to be amazing and super easy to use. Now it's bloated with offers, sections, and click targets. It's extremely difficult to scan the app quickly because of all the different visual elements that are seemingly interspersed without much design thought. It's nearly impossible to navigate around quickly and perform basic tasks like seeing what time your lightning lane is available for. To compound the problem, the app is slow and reloads constantly as you navigate between pages. Take the home page, for instance. The entire screen on initial load is taken up by your profile picture and an offer to buy a lightning lane pass. You scroll down and can see you have a reservation that day and a couple useless recommendations and then you're into a bunch of sections that look like ads. If I'm in the park, just land me right on My Day every time. Only show me the important stuff. I don't need that I have a park reservation booked every time – I'm in the park already. Show me *all* my unused lightning lane passes right at the top. If I'm eligible to book more lightning lane passes, tell me at the top. Then let me see the other things I said I wanted to do. The Genie planner thing is cool, but if you're going to give it to me, let me customize it more easily with exactly what I want to do. Overall, disappointed with what this app has bloated into. Strip out the superfluous junk and figure on usability and convenience

   MitchyMitch8 · 30 Sep 2026

2. 5/5Game-Changer for Navigating Disneyland

   The Disneyland App has become an essential part of the Disneyland experience—and when you use it right, it genuinely enhances your entire day. With Lightning Lane, mobile ordering, tickets, and real-time wait times all in one place, the app gives you a level of control and flexibility that just wasn’t possible before. Being able to plan your next ride, reserve a Lightning Lane, and order food without standing in long lines is a game changer. The map feature is especially helpful, making it easy to navigate the parks and quickly find attractions, dining, or characters nearby. Mobile ordering is smooth and saves a huge amount of time, especially during peak hours. What stands out most is how much more efficient your day can be. Instead of guessing or wasting time in lines, you can actually experience more of the park—and that’s what it’s all about. There’s always room for improvement, but overall the app delivers real value and has become a must-have tool for getting the most out of Disneyland. When everything is working together, it makes the experience feel seamless and well thought out—exactly what you’d expect from Disney.

   soundguy212 · 30 Sep 2026

3. 3/5True north would be nice.

   The app was good. It could do some work with the search function to make it a little easier to find something. I like how you are tracked to know where you’re at but a third of the time we were on top of buildings that we could not walk on, like we were on top of space Mountain when we were not even close to space Mountain. Or we were walking in one of the lagoons when obviously we were walking on the sidewalk near it. It’s hard to find food/restaurants because even the little kiosks that sell just one item are marked as dining so it’s overwhelming to find something to eat. One of the things I did not like is that true north was not enabled. The difference that would make is that you would know whether you should turn right or turn left to get to a certain area. We had to refer to the physical paper map several times in order to find out where we were at and where we wanted to go. Which to me that makes they have useless. If you fix those things then I would give it a four or five star rating. The best thing about the app is that it gives you wait times for the rides. So you can plan your time more efficiently. I would download the app specifically for that reason only. And then use the hardcopy map for all the other stuff that you need to search for, like dining and restrooms.

   GMEC887 · 30 Sep 2026

4. 1/5App made a member of my family ineligible

   We were ready to submit for the Rise of the Resistance virtual cue at 12:00pm. We knew the cue would fill up quickly. This was the reason we bought tickets to the park today. Just before the window opened, the app kicked out my husband from our party claiming he was “ineligible” cause he was not in the park….though he was sitting right next to me. I have a screen grab to prove. As we scrambled to resolve the issue, the ride cue window opened and closed. The app didn’t even give us a chance to submit. The technology that the park expected us to rely on did not work properly. Our entire reason for buying tickets is now in vain. We are tech savvy people…we did everything we were expected to. But the technology failed. I understand the chance of the ride cue filling up as it did at 7am. But what I feel betrayed by is the technology failure that prevented us from even trying at 12pm. If you’re going to abandon lines in favor of a tech cue, you should be confident that the tech is reliable. It clearly failed our family today. I went to appeal to a lead or a manager at “City Hall” but the line for help was over 1 hour. That is a terrible use of my family’s time, we are moving on with our day with extreme disappointment. I know our experience will not affect your bottom line. But the risk of poor service and unreliable tech is too risky for us to spend this amount of money at Disneyland anymore.

   armen k · 30 Sep 2026

5. 1/5Not easy to navigate

   There is no way on the site to convert your regular ticket to a season pass. You have to wait until the day you do your ticket. So we miss going all those days between now and our visit. And we miss out on all of the perks of being a pass member before our visit. Totally bogus. Also, can’t find an easy way to plan my visit. Like where you click on different rides and restaurants and it makes an itinerary for you. Like this first, then this. Instead I’m writing it all down. Also won’t let you make restaurant reservations until 2 months before. Many of us make reservations months before that and should be rewarded for being early. If you are worried about no shows just make confirmation a week before and the day before manditory or you lose your spot. I found out all of this after I sent in a complaint. Instead of the website just explaining these things it let me frustratedly navigate around the site until I was using words of frustration in my complaint - not curse words. And then I was chastised by a cast member for using colorful language rather than validated that this whole thing was a frustrating mess. I’m not looking forward to a visit I should be very excited about. I would now give this site a minus one if I could. They actually e-mailed me and told me I needed to complain somewhere else if I needed to complain (which I did at the same time as this review and heard nothing). The vacation of my dreams! Bureaucracy!

   Tyranamar · 30 Sep 2026

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