Crisp

Name: Crisp
Rating: 4.4 (519 reviews)
Author: Crisp IM SARL

by Crisp IM SARL

iPhone · iPad

Active Last checked 5 Aug 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Business
Productivity

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store

8 store screenshots

Pricing & paywalls

App Store

Free

Last verified 5 Aug 2026

Ratings & reviews

App Store

4.4 519 ratings · App Store

5/5Great for our business
We had Intercom, and it was expensive and complicated. Crisp works great for our small business. It’s affordable and much more user friendly. I love that it can even link to your social media and notify you of notifications there. Try it out!

NPLynn · 5 Aug 2026
1/5Impressively bad
The list of issues with Crisp is endless. You can sign up with Google on the website, but then this app requires a password making it impossible to login without resetting your account. And people have pointed this out in reviews and yet they haven’t updated the app. The settings for the chat window are seemingly completely ignored. Their platform specific libraries seem to randomly stop working or never start working at all. Push notifications even once set up never get delivered. In app notifications that don’t require any special set up rarely fire. And their own support chat is pure AI slop. It’s impossible to get real support for any issue which you will certainly encounter. Do yourself a favor and do not download this app or engage with this company in anyway. Run!

Science lover lv · 5 Aug 2026
5/5Did not realize the impact
I am a medical provider and I added this application to my site: within weeks I am communicating with patients who have many questions: this has sure open the doorIn facilitating access to many of my patients as well as people abroad: flawless and easy to use: great regards to the designers who had the great insight to design it easy and extremely functional

doctorback · 5 Aug 2026
3/5No Notification
Everything is well designed but 2 huge issues. 1) no notification shows up in ios 13.1.3 or sounds when you have a new chat. you have to always check your website panel or have the app open at all times. And yes; I have enabled all kind of notification in ios and the app. 2) when you scroll down the live visitor list, it always opens the one you touch. You want to scroll but it does tap on list.

Hessam44 · 5 Aug 2026
5/5Saves you time and money.
Your customers have hundreds of questions that require a human to answer them every day. Crisp allows you to gradually automate all these mundane tasks. Using these app has allowed us to increase customer satisfaction and sales and it has also eliminated the need to hire more people to handle these mundane tasks. Wether your customers prefer to communicate via phone, text, email, live chat, automated chat (bot) Crisp has the power to help you develop a knowledge base that can be easily and automatically be delivered to the customer. It takes a little bit of time to understand how all the options can be configured, but it is well worth it. Plus, it is the most affordable option of the other solutions in the marketplace, like Intercom or Gorgias. We run two businesses on Shopify and we highly recommend this app.

Everglades.Farm · 5 Aug 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — Analytics — Contact Info — Email Address Developer declared
Data Linked to You — Analytics — Contact Info — Name Developer declared
Data Linked to You — Analytics — Identifiers — User ID Developer declared
Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Identifiers Developer declared
Data Used to Track You — Contact Info — Email Address Developer declared
Data Used to Track You — Contact Info Developer declared
Data Used to Track You — Identifiers — User ID Developer declared
Data Used to Track You — Identifiers Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store

5.0.54
This new release is fixing notifications that were disappearing after a few seconds.
5.0.58
Hello! This new release allows you to open the Crisp iOS app directly when opening a Crisp conversation from a third-party app. it is also fixing a few crash issues.
5.0.59
This new release supports CCs
6.0.0
This new release is a full rework of the Crisp App. It contains many improvements and new features. Thanks for using Crisp!
6.0.1
This new release is a full rework of the Crisp App. It contains many improvements and new features. Thanks for using Crisp!
6.0.2
This new release is a full rework of the Crisp App. It contains many improvements and new features. Thanks for using Crisp!
6.0.3
Hello! This version fixes a crash that can occur on some devices.
6.0.4
Hello! This version provides improvements for iOS 16 Thanks for using Crisp!
6.0.5
This version is fixing bugs occurring on iOS 16. Thanks for using Crisp!
6.1.0
Hello! This new release is a full rework of the Crisp App. It contains many improvements and new features.
6.1.1
This new version is bringing a patch of new features and patches: - Improved Video/Audio calls - Images are now zoomable
6.1.2
This version solves problems with notifications.
6.1.3
This new release brings some improvements and resolves a bug with the availability schedule being set in a 12-hour notation.
6.2.0
This new release brings some new features and fixes a few bugs
6.3.0
- Fixed an issue where tapping a message notification would not open the conversation if the app wasn't running in the background. - Fixed text alignment of the date in the conversation list. - Introduced support for the "Longest Waiting" filter. - Fixed a potential out-of-bounds error that could lead to a crash when rendering a message. (Note: This fix appears in two consecutive builds, indicating it was a significant issue addressed over multiple updates.) - Fixed a bug where navigating to user details on iPad would cause a crash. - Corrected the position of the undo toast on iOS 17 to display properly when the keyboard is visible. - Fixed a layout issue when adding Visitor data, which would break the form layout. - Removed superfluous padding in the website picker. - Added missing padding in the visitor focus overlay. - Allowed editing of earlier messages than the last one to enhance message management. - Improved Markdown rendering for certain constructs to better support rich text formatting.
6.4.0
This new release contains a few fixes.
6.5.0
This new version contains several improvements: - Updated UI to match Crisp v4 - Sub-Inboxes support - Spam Inbox - Support uploading and viewing videos - Various bug fixes
6.6.0
feat: Support new conversation.meta.origin property feat: Support displaying conversation channels in Inbox fix: Load custom filters in full instead of first page only fix: Image upload on iOS 15
6.6.1
This version brings a fix for some misleading translations.
6.7.0
- feat: Support "Mark conversation as unread" in Inbox - feat: Handle rerouting (assignment) of conversations as implemented in the web app - feat: Conversation watchers do not overlap unread count/status anymore - fix: Unread messages and notes were marked as read - fix: Wrong row updated when recording audio message - fix: Do not increment unread count for user events - fix: Operator first and last names could be switched in some languages - fix: Editing translated messages would send the untranslated message
6.7.1
- feat: Support "Mark conversation as unread" in Inbox - feat: Handle rerouting (assignment) of conversations as implemented in the web app - feat: Conversation watchers do not overlap unread count/status anymore - fix: Unread messages and notes were marked as read - fix: Wrong row updated when recording audio message - fix: Do not increment unread count for user events - fix: Operator first and last names could be switched in some languages - fix: Editing translated messages would send the untranslated message
6.7.2
- fix: Show saved message draft instead of last message even for pending messages in Inbox - fix: In certain cases image uploads would fail on devices running iOS 15 - fix: Authenticate API client from sync code to prevent potential race conditions that could lead to 401 errors/would log the user out - fix: Add workaround for crash when an image in a blockquote is followed by Arabic text - fix: "Assigned to me" Inbox was not working correctly - fix: Update Crisp SDK to fix misalignment of Smiley/Gif Picker
6.8.1
- feat: Support iOS 26 - feat: New visitors map - feat: Support conversations in Spam Inbox - feat: Delay resource allocation to improve launch time - fix: "Assigned to me" filter can now be applied within an Inbox - fix: Don't show current user in operators list when in stealth mode - fix: Insert new style thumbs-up smiley from Smiley Picker
6.8.2
Automated Inbox (powered by Hugo AI Agent) This version introduces Automated Inbox, a brand-new inbox designed to work seamlessly with Hugo, the AI Support Agent by Crisp. What it brings: AI-handled conversations are now grouped into a dedicated inbox Hugo can automatically resolve common customer questions without human intervention Conversations are clearly marked when handled by the AI, ensuring full transparency Agents can jump in at any time and take over seamlessly Fully compatible with existing workflows, assignments, and notifications
6.8.3 · 1 Apr 2026
- fix: When switching websites operators and inboxes might not have been updated - fix: Crash that could occur when switching between websites - fix: Inbox selector button could disappear on iOS 26 when sub-inbox name is long - feat: Notification settings now show diagnostics when push notifications are misconfigured

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Alternatives

Tawk.to — Same category + similar ratings

Availability by market

Data quality & evidence

Page completeness: Live store listing
Last verified: 5 Aug 2026
Sources: App Store

Independent summary has not been published yet.

Report a correction

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AppCorpus MCP gives your agent current app data, prices, screens, features and sources.

Example prompt

Compare Crisp with Tawk.to.

View JSON

GET /api/v3/apps/1085770229

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      "reviews": [
        {
          "rating": 5,
          "title": "Great for our business",
          "body": "We had Intercom, and it was expensive and complicated. Crisp works great for our small business. It’s affordable and much more user friendly. I love that it can even link to your social media and notify you of notifications there. Try it out!",
          "author": "NPLynn",
          "date": "5 Aug 2026"
        },
        {
          "rating": 1,
          "title": "Impressively bad",
          "body": "The list of issues with Crisp is endless. You can sign up with Google on the website, but then this app requires a password making it impossible to login without resetting your account. And people have pointed this out in reviews and yet they haven’t updated the app. The settings for the chat window are seemingly completely ignored. Their platform specific libraries seem to randomly stop working or never start working at all. Push notifications even once set up never get delivered. In app notifications that don’t require any special set up rarely fire. And their own support chat is pure AI slop. It’s impossible to get real support for any issue which you will certainly encounter. Do yourself a favor and do not download this app or engage with this company in anyway. Run!",
          "author": "Science lover lv",
          "date": "5 Aug 2026"
        },
        {
          "rating": 5,
          "title": "Did not realize the impact",
          "body": "I am a medical provider and I added this application to my site: within weeks I am communicating with patients who have many questions: this has sure open the doorIn facilitating access to many of my patients as well as people abroad: flawless and easy to use: great regards to the designers who had the great insight to design it easy and extremely functional",
          "author": "doctorback",
          "date": "5 Aug 2026"
        },
        {
          "rating": 3,
          "title": "No Notification",
          "body": "Everything is well designed but 2 huge issues. 1) no notification shows up in ios 13.1.3 or sounds when you have a new chat. you have to always check your website panel or have the app open at all times. And yes; I have enabled all kind of notification in ios and the app. 2) when you scroll down the live visitor list, it always opens the one you touch. You want to scroll but it does tap on list.",
          "author": "Hessam44",
          "date": "5 Aug 2026"
        },
        {
          "rating": 5,
          "title": "Saves you time and money.",
          "body": "Your customers have hundreds of questions that require a human to answer them every day. Crisp allows you to gradually automate all these mundane tasks. Using these app has allowed us to increase customer satisfaction and sales and it has also eliminated the need to hire more people to handle these mundane tasks. Wether your customers prefer to communicate via phone, text, email, live chat, automated chat (bot) Crisp has the power to help you develop a knowledge base that can be easily and automatically be delivered to the customer. It takes a little bit of time to understand how all the options can be configured, but it is well worth it. Plus, it is the most affordable option of the other solutions in the marketplace, like Intercom or Gorgias. We run two businesses on Shopify and we highly recommend this app.",
          "author": "Everglades.Farm",
          "date": "5 Aug 2026"
        }
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      "version": "5.0.54",
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      "notes": "This new release is fixing notifications that were disappearing after a few seconds."
    },
    {
      "store": "apple",
      "version": "5.0.58",
      "released_at": null,
      "notes": "Hello! This new release allows you to open the Crisp iOS app directly when opening a Crisp conversation from a third-party app. it is also fixing a few crash issues."
    },
    {
      "store": "apple",
      "version": "5.0.59",
      "released_at": null,
      "notes": "This new release supports CCs"
    },
    {
      "store": "apple",
      "version": "6.0.0",
      "released_at": null,
      "notes": "This new release is a full rework of the Crisp App. It contains many improvements and new features. Thanks for using Crisp!"
    },
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      "version": "6.0.1",
      "released_at": null,
      "notes": "This new release is a full rework of the Crisp App. It contains many improvements and new features. Thanks for using Crisp!"
    },
    {
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      "released_at": null,
      "notes": "This new release is a full rework of the Crisp App. It contains many improvements and new features. Thanks for using Crisp!"
    },
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      "version": "6.0.3",
      "released_at": null,
      "notes": "Hello! This version fixes a crash that can occur on some devices."
    },
    {
      "store": "apple",
      "version": "6.0.4",
      "released_at": null,
      "notes": "Hello! This version provides improvements for iOS 16 Thanks for using Crisp!"
    },
    {
      "store": "apple",
      "version": "6.0.5",
      "released_at": null,
      "notes": "This version is fixing bugs occurring on iOS 16. Thanks for using Crisp!"
    },
    {
      "store": "apple",
      "version": "6.1.0",
      "released_at": null,
      "notes": "Hello! This new release is a full rework of the Crisp App. It contains many improvements and new features."
    },
    {
      "store": "apple",
      "version": "6.1.1",
      "released_at": null,
      "notes": "This new version is bringing a patch of new features and patches: - Improved Video/Audio calls - Images are now zoomable"
    },
    {
      "store": "apple",
      "version": "6.1.2",
      "released_at": null,
      "notes": "This version solves problems with notifications."
    },
    {
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      "version": "6.1.3",
      "released_at": null,
      "notes": "This new release brings some improvements and resolves a bug with the availability schedule being set in a 12-hour notation."
    },
    {
      "store": "apple",
      "version": "6.2.0",
      "released_at": null,
      "notes": "This new release brings some new features and fixes a few bugs"
    },
    {
      "store": "apple",
      "version": "6.3.0",
      "released_at": null,
      "notes": "- Fixed an issue where tapping a message notification would not open the conversation if the app wasn't running in the background. - Fixed text alignment of the date in the conversation list. - Introduced support for the \"Longest Waiting\" filter. - Fixed a potential out-of-bounds error that could lead to a crash when rendering a message. (Note: This fix appears in two consecutive builds, indicating it was a significant issue addressed over multiple updates.) - Fixed a bug where navigating to user details on iPad would cause a crash. - Corrected the position of the undo toast on iOS 17 to display properly when the keyboard is visible. - Fixed a layout issue when adding Visitor data, which would break the form layout. - Removed superfluous padding in the website picker. - Added missing padding in the visitor focus overlay. - Allowed editing of earlier messages than the last one to enhance message management. - Improved Markdown rendering for certain constructs to better support rich text formatting."
    },
    {
      "store": "apple",
      "version": "6.4.0",
      "released_at": null,
      "notes": "This new release contains a few fixes."
    },
    {
      "store": "apple",
      "version": "6.5.0",
      "released_at": null,
      "notes": "This new version contains several improvements: - Updated UI to match Crisp v4 - Sub-Inboxes support - Spam Inbox - Support uploading and viewing videos - Various bug fixes"
    },
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      "version": "6.6.0",
      "released_at": null,
      "notes": "feat: Support new conversation.meta.origin property feat: Support displaying conversation channels in Inbox fix: Load custom filters in full instead of first page only fix: Image upload on iOS 15"
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      "version": "6.7.0",
      "released_at": null,
      "notes": "- feat: Support \"Mark conversation as unread\" in Inbox - feat: Handle rerouting (assignment) of conversations as implemented in the web app - feat: Conversation watchers do not overlap unread count/status anymore - fix: Unread messages and notes were marked as read - fix: Wrong row updated when recording audio message - fix: Do not increment unread count for user events - fix: Operator first and last names could be switched in some languages - fix: Editing translated messages would send the untranslated message"
    }
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      "name": "Tawk.to",
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      "reason": "Same category + similar ratings"
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    "evidence_level": 1,
    "level_label": "Live store listing",
    "indexable": true,
    "last_verified_at": "2026-08-05",
    "unknown_fields": [
      "Independent summary has not been published yet."
    ],
    "sources": [
      "App Store"
    ]
  },
  "availability_markets": {
    "live": [
      "us"
    ],
    "selected": "us",
    "note": null
  },
  "feature_events": {
    "events": []
  },
  "features_slice": {
    "plans": [
      {
        "code": "free",
        "label": "Free",
        "kind": "free",
        "status": "inferred",
        "prices": [],
        "trial": null
      }
    ],
    "features": [],
    "unknown_features": [],
    "data_cutoff": "5 Aug 2026"
  }
}