Constant Contact

• Free

Last verified 30 Aug 2026

4.8 10560 ratings · App Store

1. 1/5Glitch made me lose my work

   I’ve been using CC for a few years now via the website. I’ve been alternating between using my laptop and iPad. Recently, on my iPad, I couldn’t access the button to upload graphics (it was always below the bottom of the screen), so today, I downloaded the app. I was creating a simple email notification that included details about an event. I had copied the when/where details but when I tried to paste into the app, the app shut down, without saving any of the other information I’d already entered. I tried twice, using different methods for the paste function. This is unacceptable. I’m paying a substantial monthly subscription, so I expect something as basic as copy/paste to work. Now I learn that I can’t edit a draft created from the website version of Constant Contact in the app. From the customer knowledge base: “ Note: Only campaigns that were originally created in the mobile app or campaigns that were created using the Cross Device Editor on a desktop can be edited.” Since the “Cross Device Editor” wasn’t rolled out until today (that I’m aware of) and I created the draft yesterday, I have to go back to the website (which doesn’t necessarily mean “created on a desktop”—tech writers, don’t make assumptions). This is very bad design.

   DiscerningUser17 · 30 Aug 2026

2. 1/5App not saving edits to campaigns.

   I have not been able to successfully create an email through the app since September of 2022. I’m using an iPhone 13 and have the latest version of the app on my phone. I am the only user of constant contact in my business. When I talk to customer support I am treated with kindness. However, it is mid January of 2023 and there is still no resolution but, “use your laptop or desk top.” The resolution came from development through the forum. That final suggestion is simply making me angry with the company. I NEED the app to work. I do not LIVE at my desktop. If I had time to sit at my desktop I would not be using an app. When I try to create a new e-mail campaign or edit an older one then select save, I get a “refresh” message stating that an “earlier version of the email is saved”. I select “refresh” as instructed and the blank template or unedited email appears. I cannot begin to explain what I have tried. Another issue I have is the library is set up so that you can sort your photo content. I’ve spent a fair amount of time organizing the photos for my retail store in the app. Then, when I go to the category to select a photo, only a few are available. I let CC know about this issue and the response simply was, “ it’s a known problem.”

   hi FYI of fcc D C JM mcc · 30 Aug 2026

3. 1/5Not as Advertised

   I succumbed to the commercial first put out by this company indicating email sign up and traffic would flow in like crazy (and all I had to do was watch it come in). In fact, the sales team was far better at selling than the product team had product and staff to offer. What I thought I’d get for $50 a month was more sign ups and traffic. What I got was a novice ‘expert’ with less knowledge than I already had who would ‘talk’ to me weekly. Waste of money! But oh...for $300 a month I could get what the commercial (and name) offers. I highly doubt it. No proven results as is so typical in this marketing aspect of the internet. Any company can make promises, and make it sound great..but like the rest, they don’t have any results to prove it for their clients and the cost is too high. The entire commercial was false advertising. Save your money. You’ll still be doing the work yourself. And they won’t be producing anything more than empty promises. No wonder the commercial was pulled off the air fast.

   You’re bad service · 30 Aug 2026

4. 1/5Seemed good at first, now seems like a scam

   I signed up for Constant Contact two months ago with the promise that they would not start billing me until I’ve been onboarded and everything was working and functional. They tried to onboard me and could not figure out why it was not letting me login and escalated it to their IT people. Days turned into weeks, and weeks turned into months. Meanwhile, they billed me once and I called them to complain and nothing happened. Now they’ve billed me AGAIN and my contact person has not answered the phone. I think their plan is to just continue to take my money and provide me with zero service, and zero support. I should’ve gone with mailchimp, and you should too. I will dispute this on my credit card, have my card canceled and re-issued, so they cannot continue to bill me. Don’t put yourself through this misery.

   misccrl · 30 Aug 2026

5. 1/5Utterly Useless

   This apps only functionalities are seeing the stats for campaigns sent on a desktop and adding contacts. When I talked to the sales rep, I was assured that I could create my campaign on the mobile app. While that is technically true, here are a few things she failed to mention: 1. Campaigns created on a desktop cannot be edited on the app 2. When you create a campaign on the app, you are limited on how many “fields” you can put on the campaign. 3. You do not have half of the features available to customize a template on the app as you do on a desktop. 4. You cannot schedule existing campaigns on the app unless you created them on the app. 5. You cannot hyperlink text on the app. You can only add individual links. 6. You cannot link the “button” feature to an email address like you can in the desktop version. 7. You cannot attach a link to an image like you can in the desktop version. 8. You cannot edit anything about what the email says. The funny thing is that this company’s free competition allows you to do all of this and even more on the app AND desktop. Literally the only benefit received with their outrageous monthly fees are more emails reaching the inbox instead of the junk box. Seriously considering ending my subscription and going back to MailChimp.

   Fdsthvsghouhbdsxvhghjhfvvf · 30 Aug 2026

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