CIT Bank

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Last verified 30 Aug 2026

Shown for US

4.8 75324 ratings · App Store

1. 5/5CIT Bank On Line App Rates A Five Star

   I have used or attempted to use a number of On Line Banks to set up accounts for myself or help other family member's. From setting up an account to the processes, functionality's and ease of use, CIT gives me access to everything and more than I could ever get with a brick & mortar bank. This includes Customer Service support when I need it that makes me feel like I walked into a physical bank and have five service reps all standing behind the glass waiting to help me. There is a lot of competition in the market, but the ability to “make transactions” on my time, anytime and know I have every tool I need in my app is why I will remain with CIT even as the market continues to change. I understand that my business isn’t going to make any difference in their success, but I actually feel like I matter and they value my business and my feedback.

   K9 Blues · 30 Aug 2026

2. 1/5CitBank stay away from this bank

   I have been a customer of this bank around 1 year and a half Lately I have experienced the worst costumer service experience ever , I tried to log in to my account and 3 times I put the wrong password but the application was saying to me that the system is down so I wasn’t aware I was putting the wrong password , I gave them a call and because I was in a public place I said to the agent the lady that I can’t provide personal info and I will call them back after a while I called I was informed my account is blocked and I need to provide my iD , I asked why my account is blocked they didn’t gave me a straight answer I uploaded my id on December 26th the supervisor she told me I need to wait 5 business days and she will expedite in around 72 hours … so still no news from there and I don’t have access to my MONEY And it’s really frustrating when this is happening . As an advice stay away from this bank they lock your account app is crashing and agents give you attidute most of them work for home if you lucky and you can speak to a supervisor they might listen to you but they won’t do anything

   NikJuventus · 30 Aug 2026

3. 5/5This app never lets me sign in anymore

   Update: The amount of times the app tells me they cannot log me in this time and try again later is beyond frustrating. I’ve reinstalled the app countless times to make sure I have the latest version installed, but it keeps happening. Update: It seems that I had an older version of the app, which wouldn’t update. After uninstalling and reinstalling the app, the problems were gone. This app never lets me sign in anymore. When I try to log in with biometrics, it tells me that biometric logins are temporarily unavailable. When I try to log in with my password, it also tells me tho try again later. This problem has persisted for several months already. Thus I have to use the website, which works fine. But I wish that I could access my account through the app.

   Egubachu · 30 Aug 2026

4. 2/5Updates are out of hand

   The updates to correct glitches/bugs are getting out of hand! Take your time and do it correctly the first time. I think companies are in such a hurry to be first they forget to do what’s best for their customers, and truthfully we don’t know that you’re working on updating the site anyway, so you’re not hurting anyone but yourselves by constantly having to correct it and annoy us with fixes. My local, run-of-the-mill community bank took two years to update their online banking and app, they were in no hurry, and we were fine with that. They were honest, and everybody was cool with it. Their new online banking is absolutely amazing, it’s smooth, user-friendly, the interface is intuitive; hands down beats CIT and FCB, and it’s a community bank. The difference is they listened to their target audience (ie. customers, clients, vendors, etc.) and they took the time needed to do it correctly. You’re an online bank, the online part needs to work and stop wasting so much storage on my phone every time I have to do another update.

   CoastalBurton · 30 Aug 2026

5. 5/5Apprehensive

   I recently opened an online account with Cit Bank and setup a transfer from an external bank account. I was told I’d be notified when your micro deposits were made and I could then verify my external account. I was , however, never notified that the deposits had been made so I checked my account and found that they had indeed been made. I called your help number to find out if my transfer would be processed now but the person I spoke with was very difficult to understand. I was finally able to get the message that in one to four days the transfer would take place. I’m just a bit concerned that things didn’t go as smoothly with Cit Bank as they have with other online banks. I sincerely hope that things improve! Thanks

   Tascosa1 · 30 Aug 2026

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