Chipotle

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.7 1813459 ratings · App Store

1. 5/5Customer service

   I had problem with my order for delivery being messed up as well as my drink not being in the bag. So I contacted customer service through Pepper and talked to what is suppose to be a live agent. To resolve my complaint they offered me a free drink and entree under my rewards. I say thank you and leave off of the messaging. I go back on the app two days later and there is no free entree or drink under my rewards. So I contact customer service again and the only thing change was the name of the supposed agent I was talking too but the wording was identical to the suppose person I talked to last time. This let me know I wasn’t talking to a real person because I real person would’ve seen that the issue should’ve been resolved two days ago and it wasn’t. It still not even though they said I would receive a free entree and drink they never credited my account with anything. So now I have to call customer service just to resolve an issue with my order. They need to bring back the old CEO because the new person not doing a good job. Chipotle has gone way down hill in the last couple of years like every other chain fast food restaurant. I really like chipotle too but after this experience probably won’t eat there anymore.

   Shav253 · 30 Aug 2026

2. 3/5Weird app experience led to rude encounter with the manager 😬

   I just had a pretty frustrating experience picking up my order. I went to the restaurant to pick my mobile order up, and the employee said it wasn’t showing up in the system. She was very nice and took my phone to see what the issue might have been. The order was there, with the correct location and date. The issue was that the store did not have the order in their system. The employee apologized and took pictures of my order to make before the manager came over to the window. This is where things went downhill. Not once did the manager apologize (I made sure to apologize many times) or attempt to help solve the issue. She simply came up with a list of potential things I did wrong. Her tone was accusatory and unfair. I get that it was a confusing and —maybe even frustrating— situation. I was not being unreasonable. I never spoke impolitely. I was patient and responsive. I HATE confrontation and was not about to get into it with the poor employees at Chipotle. I knew that the situation was nobody’s fault, and that it was apparently an app malfunction. However, I was not offered the same understanding by the manager. She gave me my food, did not smile at me (not a big deal, but worth mentioning) and left. I still don’t know what went wrong, but feel 10 times worse after that interaction. AND IT IS ALL THE APP’S FAULT… lol jk… kinda

   ShawnaMoFo · 30 Aug 2026

3. 4/5Employee Review

   I have worked at chipotle for a few years and I have completed a lot of online orders. This app makes it very easy for people to place online orders and have it ready. I have some suggestions to make the DML easier for employees as well. First, having special instructions on screen would make it a lot easier for employees to ensure they make everything perfect for online orders. A lot of times customers will change their name to add special instructions like asking for vinaigrette or for extra something. Customers should be able to leave a message for workers, not just Doordashers. Next, there should be a way to inform customers if we are out of something before they order and pay for it. There have countless times where we have been out of guac or cheese and the customer put it on the order, so they pay more for what they do not receive, and it is a lot more complicated for them to get a reimbursement. Last, for quesadillas, customers often order fajitas, but it is hard to tell if they want it in the quesadilla or on the side. There should be an option like how there is one to add 1/2 a portion of beans or protein to say “inside” or “on the side.” Chipotle is an excellent company to work for, thank you for listening to feedback to help us make sure we make everything perfect for our valued customers!

   Stephanie Sheeler · 30 Aug 2026

4. 3/5Generally good, but scrap the DoorDash Integration

   Generally I have no major problems with the app. I have occasionally forgotten to select Delivery for my order when I’ve been in a rush, causing me to have to go pick it up (that should be an easy UI fix with a toggle or buttons that stand out) but aside from that ordering is easy. What I don’t like - related to delivery - is both the DoorDash integration and use of the DoorDash service generally. The integration provides only basic info, then links me out to a website for map “tracking”. It’s a terrible experience, plus while the app shows fairly real-time high level status, the website it takes me to for more advanced tracking g does not. I have to continually refresh the page, and I can’t see any driver activity prior to it leaving the store. Which takes me to the DoorDash service. They often can’t find a driver (I live in a major city so as a service it suggests they don’t have enough drivers to support demand. Plus their mapping system is terrible. It’s often inaccurate, plus I can’t see that my driver is actually making multiple ops unless I see him go the wrong direction. Totally bad customer experience. The drivers themselves are fine, but it would behoove them to spend a little extra to be supported by a better API/delivery app experience. In fact my meal was supposed to arrive 25 minutes ago, but because of DD it’s super late. This is a semi-frequent thing.

   TickerTain · 30 Aug 2026

5. 1/5AWFUL!!!

   I went to order from the app and kept getting a “Something Went Wrong” message. After several attempts trying different changes I got in my vehicle to just order in person. When I walked in there was a small line of people and when I asked a patron if this was the end of the line to order she said that you have to order online or in the app. I went to an employee and explained that I had tried to order multiple times and keep getting the same error he told me that their network had been down for at least 30 minutes and will not be back up for another 20 minutes or more. I then asked if I could just give him my order and he said no, you have to order online or in the app. I then said that you just told me the network was down and would not be up for 20 or more minutes. His response was yes you will have to wait till the networks back up until you order and then it may be an hour or so before we have the food ready. At what point does common sense come in to play?! I wasted time and effort to get a ridiculous response and was turned away to give my business to another establishment. It is not all the employees fault. If Chipotle had a network issue then they should shut down the app and the website stating that there’s an issue and not let the customer feel like they can place an order when there was no way the customers were going to be able to place that order. The whole experience has soured me towards purchasing any further meals from Chipotle.

   Iccanobnad · 30 Aug 2026

4.7 548886 ratings · Google Play

1. 5/5

   Food!! yum 😋

   Robert Tucker · 29 Jul 2026

2. 1/5

   you're app is entirely too clunky for it being halfway through 2026 already!

   Austin Donoho · 29 Jul 2026

3. 5/5

   Always great food!

   Shandra Dunn · 29 Jul 2026

4. 5/5

   fast and easy

   Tad Gebhards · 29 Jul 2026

5. 5/5

   great food, great service 209 for life

   Joe Ton · 29 Jul 2026

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• 11.19.0 · 27 Jul 2026
• 11.19.1 · 2 Aug 2026